Software Development Project Management

Vicki Crawford, MBA, PMP Atlanta, GA 720-***-**** ********@***.***

https://www.linkedin.com/in/vicki-crawford-90a8351/

Professional Services Project Management Related Highlights:

PMI Certified Senior Project/Program Manager with 20 years’ experience in managing Infrastructure and Software development with a functional knowledge of Manufacturing, Healthcare, Financial, Energy and Consulting Services.

Experience with Infrastructure Data Center, and ERP AWS migrations to include migrations to included servers, storage, network, security and monitoring of hardware, software and services ensuring they are optimized for availability, stability, integrity, performance, and scalability. Clients included: Lucent, Shell, Molson-Coors, Bank of New York, Wells Fargo Bank, Conduent, National Grid, Kronos, Entergy.

Proven ability in software development methodologies/processes, design, implementation and documentation.

Project Delivery includes successful client datacenter consolidation efforts resulting in an annual savings of $ 2+ Million.

Overall understanding of data management, Citrix Migrations, MS Share Point, web-based applications, and enterprise management systems.

Successful migration of PeopleSoft and SAP Applications and Database for in-house support, resulting in $4.8M annual savings.

10+ years’ experience in ERP implementations, change management, performance measurement, developing Performance Score Cards, knowledge management, and benchmarking.

Complete lifecycle experience developing software and introducing products. Well-practiced in several SLC methodologies including Waterfall, Agile and ITIL.

Managed and Professional Services experience leading projects of critical & complex nature with matrix staff members and multi-million-dollar budget on site and remotely.

Ability to successfully motivate internal & external resources (including offshore resources) to produce quality results on-time & under-budget.

Managed software development projects developed with: ASP/ASP.NET, C#, .NET Framework, JavaScript, BI Tools and Python.

Additional solid expertise & proven accomplishments in Business Disciplines:

Public Trust Security Clearance

Coordination and management of off-shore projects

Leadership & coaching of direct & indirect reports

Budget/RFP development & management

Contingency planning & risk mitigation

Client relationship & Partner alliance management

Excellent interpersonal, communication, oral and written skills

Technology & Tools

Doubletake, Robocopy, Storage Replication, Transparent Data Migration Facility (TDMF), Citrix

SQL, Visual Basic, C/C++, J2EE, PL/I, SQL 2000, Oracle 9i, Sybase, PeopleSoft, SharePoint Portal Server, Smartsheet, SharePoint

Enterprise Project Management with Microsoft Project Professional, Microsoft Project Server Access, Visio, SMS Office Suite, Clarity, PlanView, Cloud Services Technology, Enterprise SAS BI Tools.

Education:

MBA -- Information Systems and Technology - Roosevelt University Chicago, IL

BSME -- Mechanical Engineering - Texas A&M University, Prairie View, TX

Certifications:

PMP Certification – Project Management Institute (PMI)

Related Work Experience:

Capgemini Remote, Atlanta, GA

CLIENTs: Kronos, Entergy, Excelerate, CPS, Bayer, CDC May ‘21– Present

Focus: AWS / Azure Cloud Application Migrations

Application Migrations, Application Software Development, Infrastructure Build

Engagement Manager

Project: AWS SAP Migration. Broadcom Tool Migration, ServiceNow Transition

Implemented

Collaborated with Business and IT partner teams to support development and software delivery.

Lead Capgemini’s engagements that applied project management knowledge and disciplines for various client’s organization that aligned to their strategic objectives, functions, business unit and/or country objectives.

Lead negotiations with team members to define team goals and approaches.

Drew upon professional concepts to collaborate with others to carry out assigned duties.

Analyzed new and complex project related problems and created innovative solutions involving finance, scheduling, technology, methodology, tools and solution components with the assistance of the functional and technical team members.

Lead project management/business initiatives in new and complex areas.

Provided leadership to project team by communicating roles and responsibilities for project team members – functional and technical, motivating team members and maintaining a positive work environment.

Developed project plans including detailing work breakdown structures and critical path using established project controls, and procedures.

Performed risk management planning, risk identification and mitigation planning, mitigating risks and issues "real-time", executing resolutions on demand.

Worked with all external and internal stakeholders to ensure that all projects are correctly sized, communicated and understood ensuring the delivered solution meets or exceeds client expectations and is aligned to the product development road mapping.

Ensured that projects were delivered on time, to specification, within budget and sign-off on deliverables by stakeholders.

Organized and facilitated daily stand-up meetings, reviews, estimation, retrospectives, sprint and release planning, demos, burndown tracking and other Scrum-related meetings.

Collaborated with Business and IT partner teams to support development and software delivery.

Consulted frequently with SMEs, Stakeholders and users across the office to ensure understanding of business needs and requirements.

Professional Achievements:

Children’s Hospital Network Refresh Project

SAP AWS Cloud migration

Broadcom Implementation and ServiceNow Integration

Atos Remote, Atlanta, GA

CLIENTs: Conduent Inc., National Grid, CNA SEPT’17– April’20

Focus: Data Center CONSOLIDATION AND Transition – Infrastructure

Application Migrations, Application Software Development

Sr. IT Project Manager

Project: Applicaton Migrations and Software development using Agile/Scrum/Jira

Adherence to PMO project management methodology and Atos internal methodologies

Provided leadership to project team by communicating roles and responsibilities for project team members – functional and technical, motivating team members and maintaining a positive work environment.

Developed project plans including detailing work breakdown structures and critical path using established project controls, and procedures.

Performed risk management planning, risk identification and mitigation planning, mitigating risks and issues "real-time", executing resolutions on demand.

Worked with all external and internal stakeholders to ensure that all projects are correctly sized, communicated and understood ensuring the delivered solution meets or exceeds client expectations and is aligned to the product development road mapping.

Managed application migrations, coordinating moves that included P2V, V2V Lift and Shift and other methods.

Ensured that projects were delivered on time, to specification, within budget and sign-off on deliverables by stakeholders.

Responsible for transition of client IT services into the Atos Managed Services delivery model.

Responsible for the migration of servers and applications into Cloud and non-Cloud environments.

Organized and facilitated daily stand-up meetings, reviews, estimation, retrospectives, sprint and release planning, demos, burndown tracking and other Scrum-related meetings.

Collaborated with Business and IT partner teams to support development and software delivery.

Assisted the Product Owner and Technical Product Manager in user story creation/prioritization and product Backlog grooming via emergent requirements.

Ensured development team is working efficiently towards Sprint goals. Coaches the development team and stakeholders on how to use Agile/Scrum practices at a pace that is sustainable and comfortable for the team and organization.

Ensured development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.

Ensured cross functional coordination (analysts, developers and testers) is occurring early and often.

Identified and managed issues and jeopardies with a clear grasp of the challenges/options until resolved.

Analyze project issues and challenges and proactively define alternatives.

Worked closely with delivery teams to establish expectations and ensure tasks remain on track, demonstrating proficiency in Budget management.

Consulted frequently with SMEs, Stakeholders and users across the office to ensure understanding of business needs and requirements.

Professional Achievements:

Application Development and Upgrades

Datacenter Server and Application Migrations into Private Cloud environments

Build out of Staging Datacenter for Application Remediation

Collaboration with Application teams to leverage outage windows and Server scope for move

Coordination of Oracle OVM and RAC database on Target Environment

Network VPN and MPLS Buildouts

The Select Group/LaSalle Solutions

CLIENT: Cisco Corporation/Catholics Initiatives (CHI) Remote

Focus: Network Refresh Implementations/UCaaS Deployment Aug’ 16 – Sept’17

Technical Deployment Network/UCaaS Project Manager

Projects include: Lan and Wireless Refresh Deployments, Phone Deployment

Clients include: Catholics Health Initiative (CHI)

Adherence to PMO project management methodology and all other internal methodologies

Implement/Deploy/Upgrade LAN/WLAN for Catholics Health Initiative Hospitals

Provide and communicated schedule for all Nebraska Hospital sites.

Secure appropriate staffing including LAN/WAN Engineers and supporting personnel.

Coordinate procurement of Network Equipment on site required for migrations.

Provide Change Request material, securing proper approvals needed.

Coordinate application testing with Hospital Staff i.e. PACS, Epic,etc.

Establish/Support migration windows.

Coordinate pre/post migration tasks as needed.

Project leadership, ensuring appropriate project planning and that all projects are delivered on time, in budget, and with high levels of quality.

Facilitate meetings with the project team, driving forward project progress.

Escalation of any project or client issues in a timely manner.

Assist with engagement scoping.

Managing consultants during delivery of services.

Creation of project plans and oversight of plan timelines.

Oversight of engagement deliverable creation.

Identification of sales opportunities during and after engagements.

Participate, where appropriate, on internal mailing lists.

Help cross-train other employees where appropriate.

Complete time and expense reporting in a timely and accurate manner.

Develop security knowledge and maintain necessary skill sets needed to fulfill requirements.

Provide support for other PMO duties as assigned.

Hewlett Packard –Enterprise Services (Consulting) Atlanta, GA

Focus: Professional Services, Project/Program Management JAN ’11 – Aug ‘16

Engagement Lead/Program Manager

Clients include: VALET (mining company), KRAFT FOODS INC, MOLSON-COORS, SHELL, CalWin, OREO, State of Texas

Infrastructure Build out of Data Centers that included build out of the following:

Active Directory, Windows Server, Linux, AIX, Citrix, VMWare, Netapp, HP Servers, Storage, MS SQL Server and MS Clusters Services.

Managed network architectural design teams that included implementation of LAN/WAN networks, Cisco routers, switches, firewall, IP and Internet protocols.

Ensure necessary network specifications adhere to client requirements to allow proper data transfers between data centers.

Managed procurement process to secure necessary hardware for data center buildout.

Engaged and manage delivery teams to meet necessary storage, networking, firewall, server build, and steady state support needed for Consolidation of Data Centers.

Responsible for data center operations, migrations, moves and/or consolidation and virtualization.

Ability to analyze client’s environments including existing data center infrastructure, applications, and processes.

Designed and drove the effort to transition HP data center strategy from 100% colocation to a hybrid COLO/cloud environment.

Exposure to Business Continuity and/or Disaster Recovery planning.

Responsible for oversight and assistance in the development of the annual IT and project budget.

Responsible for infrastructure issues, changes, and configurations.

Responsible for change management for related technologies, maintaining Data Center managing all aspects of its operation.

Monitored vendor interaction with company’s technology; identifies issues and provides guidance/support through to resolution. Ensured the timely delivery of required services. Maintained liaison with equipment manufacturers' and other vendors' representatives to ensure satisfactory support levels.

Created and maintained documentation such as device and address inventories, floor plans, SOP’s, and technology roadmaps as well as operational policies and procedures.

Assisted in managing customer project delivery projects business requirements to assess feasibility, then initiated, planned, presented and delivered mission critical application migration; hardware integration; and data center/server consolidation projects.

Delivery of accurate schedule and cost baselines and resulting projects by managing teams to gather technical requirements, define project scope, determine and manage risks.

Reducing both risks and costs by assisting to manage Procurement and Delivery Management processes to acquire resources.

Assisted in responsibilities for Managing and reporting activities of project resources to stay within scope, cost and schedule constraints.

Provided performance review input and indication of area of development for team members Delivery or opportunity management.

Professional Achievements:

Mondelez Cloud Migration 2015 – Current – Cloud Server Migration

CalWIN (State of California) 2014 – 2015 – HP SRA Onboarding Engagement

Shell Cloud Migration 2014 – 2015 – HP Data Center Migration Project

Molson-Coors Transformation and Transition 20123– 2014 – HP Data Center Migration Project

Cadbury/Kraft Integration 2012 – 2013 : HP Active Directory Migration Project

VALE Project 2011- 2012: HP Data Center Consolidation/Migration Project

IBM Corporation – Global Business Services Remote (75% Travel)

Focus: IT Professional Services, eBusiness, Server Consolidation, Nov’06 – Dec’10

Data Center Consolidation & Migrations

Clients included: Bank Of New York, Barclay Bank of Delaware,

Baxter Corporation, Technicolor, Cola-Cola, Chartis, Horizon Blue Cross Blue Shield, WellPoint

Senior Project Manager

Projects Include:

Data Center Consolidation and Migration

PeopleSoft Data Migrations

Oracle Data Migrations

SAP Data Migrations

Assisted in driving IBM hardware, software and services sales (Average $30M/year) by gathering functional and business requirements to assess feasibility, then initiated, planned, presented and delivered mission critical application migration; hardware integration; and data center/server consolidation projects.

Projects ranged from 3 months to 26 months and from $1M to $50M in total revenue.

Delivered accurate schedule and cost baselines and resulting projects (within 5%) by managing teams to gather technical requirements, define project scope, determine and manage risks.

Managed Executive stakeholder satisfaction and won business by creating and presenting compelling Business Cases, RFP responses, Statements of Work and Work Breakdown Structures.

Reduced both risks and costs by managing IBM Procurement and Delivery Management processes to acquire resources, both on-shore and offshore team members and third-party contractors and consultants.

Specialized in delivering complex custom code/data integration and migration solutions to drive IBM Server and storage integration projects as well as Sun to Linux migrations, Oracle e-Business Suite and database integration and migration, SAP and PeopleSoft migration.

Single Point of Contact responsible for Managing and reporting activities of project resources to stay within scope, cost and schedule constraints.

Engaged and built delivery team including storage, networking, firewall, server build, and steady state support.

Professional Achievements:

Thomson/Technicolor Migration Project 2009-2010 : $2M IBM Server Consolidation/Migration Project : $1.5 M Services Project

Barclays Bank of Delaware Oracle Migration Project 2008: $5M IBM Server Sale : $1.5 M Services Project

Bank of New York PeopleSoft Migration Project 2006-2007: $1.2M IBM Server Sale: $1M Services Project

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