Customer Service Patient Care

SHAUNEISA KENDRICK

*** ***** ******* **** *** * Center Point, IN 47840 812-***-**** ************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional, backed by 4+ years of patient care industry experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Pay close attention to detail to ensure accuracy and maintain compliant documentation.

Prioritized and managed workload to meet deadlines and provided professional customer service.

Work as part of a team and maintain a professional and positive work environment.

Microsoft Office Applications – Word, Excel, and PowerPoint Type 38 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2023

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Putnam County Comprehensive – Greencastle, IN 08/2021 – 11/2023

Direct Support Professional

Administered medication and ensured to maintain documentation on patient intake.

Filed paperwork and documented observations of patient behavior, complaints, and physical symptoms.

Communicated effectively with clients, family members, and co-workers.

Respected patient’s privacy and maintained confidentiality.

Ultimate Medical Academy – Greencastle, IN 01/2022 – 06/2023

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

Stay-at-Home Parent – Greencastle, IN 07/2020 – 08/2021

Homemaker

Ensured household duties were completed in a timely manner and managed household budget.

Coordinated medical care, meals, and social activities.

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.

Provided encouragement, support, and access to activities that enabled the development of skills.

ADDITIONAL EXPERIENCE

Putnam County Comprehensive – Greencastle, IN Direct Support Professional 05/2018 – 07/2020

Ascena Retail Group – Greencastle, IN Assembly Worker / Machine Operator 08/2017 – 05/2018

Casey’s General Store – Cloverdale, IN Cook 05/2015 – 08/2017

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