Hala Ghoz

ADDRESS

Jersey City, NJ

PHONE

201-***-****

EMAIL

ad21ar@r.postjobfree.com

REFERENCES

Available upon request.

CERTIFICATES AND

SKILLS

CompTIA A+

CompTIA network+

CompTIA security+

Microsoft office 365

Microsoft azure certified

CCNA, switches, ROUTERS, lan,

wan, PRINTERS, LAPTOPS,

IPADS, PC hardware (RAM, hard

drive, monitor) installations

Microsoft WINDOWS 7,10,11,

windows server2016, LINUX,

UNIX, MAC OS.

SCCM, ServiceNow

OBJECTIVE

Dedicated and self-motivated IT support analyst with more than 2 years of experience supporting and troubleshooting technical issues for all network equipment. Experienced with building, configuring, replacing, and troubleshooting PC and laptop hardware components. EXPERIENCE

IT support specialist 10/2022 – present

Peak systems Inc, New York, NY

•performed installation of 200+ devices, PCs, Macs, laptops, and printers for client’s business.

• Participated in 100+ meetings with the IT teams to analyze internal procedures to drive customer’s business success.

• Installed and supported of computers hardware and

• Diagnosed and troubleshot network printers, scanners, and other peripherals.

IT Specialist 6/2021 - 06/2022

Galaxia International Services Inc, Jersey City, NJ

• Configured computer hardware, and software to set up workstations for employees.

• Patched software and installed new versions to eliminate security problems and protect data.

• Support mobile devices, such as iPads, iPhones, and Android devices.

• scheduled upgrades and maintenance without interrupting business workflow.

EDUCATION

PC AGE IT Career Institute

Jersey City, NJ 10/2021- 08/2022

Certificate in Internetwork Engineering covering certification training for: CompTIA A+, Network+, Security+ Linux+, Microsoft Windows 10, Server 2016,and CCNA.

Bachelor’s degree in electrical and Electronics Engineering Benha University - Cairo, Egypt

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