NM

Natalia Martinez

Professional Summary

Professional Data Entry leader with strong organizational skills and teamwork acumen. Provides superior guidance and service to employees. Well-versed in process improvements, delegating and monitoring performance metrics. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Work History

B&N Home Improvements - Manager

Fitchburg, MA

10/2020 - 11/2023

Middlesex Home Care - Data Entry Administrator

Worcester, MA

01/2016 - 06/2018

Increased team productivity by implementing streamlined processes and effective communication strategies.

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Reduced operational costs through comprehensive process improvement initiatives and resource management.

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Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

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Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

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Controlled costs to keep business operating within budget and increase profits.

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● Launched quality assurance practices for each phase of development Improved data accuracy by meticulously verifying and correcting information during entry.

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Streamlined data processing by consistently meeting deadlines for time-sensitive projects.

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Enhanced team productivity with efficient communication and collaboration on various data entry tasks.

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Reduced errors and increased efficiency through thorough proofreading and editing of entered data.

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Upheld a high level of customer satisfaction through timely resolution of inquiries related to entered data.

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ad21al@r.postjobfree.com

508-***-****

Fitchburg, MA 01420

Skills

● Project Management Expertise

Basic Programming Knowledge,

Microsoft Word, Excel and Power Point

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● Research and Data Collection

● Quality Control Measures

● Task Prioritization

● Confidentiality Maintenance

● Adaptability and Flexibility

● Fast Typing Speed

● Customer Service Orientation

● Data Entry

● Attention to Detail

● Software Troubleshooting

● Business Administration

● Strategic Planning

● Staff Development

Education

06/2012

Universidad De Puerto Rico

Carolina, PR

BBA: Business Administration And

Management

05/2004

Escuela Superior Comercial Rafael

Cordero Molina

San Juan, PR

High School Diploma

Golden Age Home Care - Office Assistant

Northborough, MA

01/2015 - 05/2016

Trained new employees on proper methods for entering, organizing, and maintaining company database records.

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Managed approximately more than 30 incoming calls, emails and faxes per day from customers.

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Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

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Streamlined communication between departments for better collaboration and increased productivity.

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Expedited document processing with accurate data entry and timely filing.

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Increased customer satisfaction by providing professional and courteous front desk support.

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Reduced operational costs through effective inventory management and negotiation with vendors.

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Supported executive staff with well-prepared reports, presentations, and meeting materials.

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Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.

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Interacted with customers by phone, email, or in-person to provide information, manage approximately 30 incoming calls, emails and faxes per day from customers.

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● Maintained and updated office records, both digital and physical. Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

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Managed daily data entry and kept clerical information accurate and up-to-date.

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● Collaborated with various departments to complete assigned tasks. Ordered office supplies and kept office stocked with needed resources to operate smoothly.

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Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

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Languages

Spanish

Native or Bilingual

English

Professional Working

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