Customer Service Deli Clerk
Resume:
Jamil D. Heck
***********@*****.***
WORK HISTORY
Wilderness at the Smokies /
Sevierville, Tn Currently Employed
Night Auditor
•Responsible for Guest Assistance by phone or in person
•Responsible for check-ins
•Responsible for check-outs
•Responsible for Payment collection
•Distribution of service calls to internal support departments
•Sell add on services or goods to guests
•Initial Service Recovery efforts as part of complaint resolution
•Pbx Operations
•Checking credit card transaction balances in the property
management system and comparing
those numbers to the merchant
processor for accuracy
Safeway / Valdez, Ak
Deli Clerk
•Responsible for setup and upkeep of hot case
•Responsible for preparation of food
•Responsible for custome satisfaction
•Responsible for clean up and next day setup
Copper Valley IGA / Glennallen, Ak
Deli Clerk
●Full Time Closer
●Responsible for setup and upkeep of hot case
●Responsible for preparation of food
●Responsible for customer satisfaction
●Responsible for closing and preparation for next day area
Aknk Sensational / Kingsport, Tn April 2021 - Present
Owner/ Animal Transporter
●Responsible for pickup and delivery of all small animal
●Responsible for USDA certified transport of animals
●Responsible for coordination of arrangements between owner and recipient
●Responsible for care and upkeep of animal while in my possession
United Healthcare / Virginia January 2020 – February 2021
Patient Advocate
●Responsible as liason between client and patient offices on behalf of clent
●Responsible for representing the insurance company in care of the client
●Responsible for upkeep of records and coordination of care for the client
ACT / Johnson City, Tn November 2018 - December 2019
ATT Customer Service Contractor
●Responsible for coordination of customer account
●Responsible for resolving payment and service issues
●Responsible for mobile, internet and direct tv account
●Responsible for non direct tv cable service adjustment
●Tier 2 agent for escalations
Sykes USA / Morristown, Tn January 2018 – October 2018
Customer Service Rep and Peer Mentor
First level Support for Intuit Quickbooks Online
Responsible for all support Issues for all versions of Quickbooks Online
Responsible for all support Issues for all versions of Intuit Payroll
Responsible for training of new hires in training and instruction
Cynergi Inc./ Phoenix, AZ/ September 2008 – January 2018
Chief Network Administrator and Project Coordinator
Responsible for the Upkeep and Upgrade of Corporate Network
Responsible for expansion into new markets
Provided training for all outside network engineers
Designed and implemented new Network Protocols and Security Measures
MCI WorldCom/Colorado Springs, CO/ April 2002 – August 2007
PaceSetter
A top salesman for the New MCI Local Program
Trained New Employees in Closing and Sales Techniques
Prepared Daily assignments and assisted Supervisor in training new team members
Conducted Company Mod Groups for upgraded Sales Ability
TXU /Dallas TX/ May 2000 - March 2002
Project Coordinator/ Team Lead of Ethernet Conversion, Internal HDS Engineer
Led a team of Ethernet Conversion Technicians and Installation Engineers in the upgrading of the Corporate and Regional Network of TXU from Token Ring to Ethernet
Responsible for the training and Upper Tier support of both Teams
Taught Networking to team members who were unfamiliar with TCP/IP Protocol.
Acted as Liaison between Ethernet Conversion Team and TXU
Traveled all over Texas doing hands-on Conversion of network mentioned above
Configured, installed and troubleshot Cisco Routers, Switches and Hubs in the aforementioned network
Resolved desktop issues including, FIM, Microsoft Office 97 and 2000, Front Page, Lotus Notes, Lotus Smart Suite, SMS, Microsoft Netmeeting, Printing, and all sort of deskside issues
Software Spectrum /Dallas, TX/ January 2000 - May 2000
Microsoft Certified Support Engineer (MCSE)
Premier support for customers and businesses using the Windows and
NT Operations Systems.
Responsible for the training of new employees in their positions.
Taught semi-classes on HTML and also the Clarify database tracking system.
Worked as a level 3 engineer (Mentor Position).
Lloyd Wade Securities/Addison, TX/ May 1998 - January 2000
IT Operations Specialist Network and Web Administrator
Responsible for the Upkeep, Configuration, and Installation of Corporate Network Structure.
Responsible for the Design, Configuration, Upkeep, and Upgrading of Corporate Web Sites.
Configured mail accounts using Exchange Server 5.0 and 5.5.
Corrected Windows 95, 98, and NT Server Operating System Issues.
Responsible for security of Internet Trading Information as well as the design of Secure Web Sites.
Supported Microsoft Office Products as well as Front Page 98 and 2000.
Configured, installed and maintained Cisco Routers, Hubs and Switches
.
CompuCom/Dallas, TX December 1997 - May 1998
R.S.S Support Engineer
Supported AT&T employees as an inbound RSS Support Engineer.
Supported employees using the Siebel and Vantive Desktop Systems.
Corrected server issues including LAN and Virtual Office Problems.
Configured mail accounts using Exchange, Outlook, GroupWise and Lotus Notes.
Setup Simplog and Dial UGN accounts.
Responsible for updating Mcaffee Antivirus software using EDM program.
Supported Microsoft Office Products including Word, Excel, Outlook 97 and 98,
PowerPoint, Internet Explorer 4.0 and 4.01 as well as Netscape.
Stream International (Carrolton, TX) July 1996 - February 1997
Support Engineer (Level 1 and Level 2)
Supported Microsoft as an inbound Phone Support Engineer.
Supported Dell Computers in usage and configuration of pre-bought systems.
Corrected all Microsoft Office Issues including Word 95, 97, Excel, Access and PowerPoint
Restored to original configuration Windows 95 and 98.
Restored network connections using TCP/IP, NetBEUI, and Novel NetWare Protocols.
Q-Tek Computers (Knoxville, Tn) September 1995 - April 1996
Co-owner and Network Configuration Specialist
Built and set up multiple computer systems in Knox County School District.
Responsible for the upkeep and training of teachers in systems mentioned above.
Taught Windows and Windows 95 training in retail environment.
CERTIFICATIONS & TRAINING
Microsoft Certified System Engineer + Internet MCSE+I(Windows 2000 &Windows XP)
Microsoft Certified Trainer MCT (Windows 95,98 and Millennium)
Cisco Certified Networking Associate CCNA
Cisco Certified Design Associate CCDA
A+ Certified
Brain Bench Certified Computer Professional
Brain Bench Certified Win98 Power User
Brain Bench Certified Win95 Power User
Brain bench Certified Win95 Administrator
Brain bench Certified Win98 Administrator
NETWORK ENGINEER
Supported configuration and troubleshooting of Exchange Server, Novel NetWare, Windows NT, Windows 2000, Windows XP Professional as well as LAN setup and Upgrading.
Upgraded networks using the Ethernet and Token Ring Protocols.
Responsible for system-wide troubleshooting of local and wide area networks for a major telecommunications company.
Responsible for Training and Overseeing of Ethernet Conversion Team and
New Installation Setup.
Setup and maintained Cisco Routers, Hubs, and Switches (2500,2600,7500 model Routers) (1538 model Micro Hub) (1548 model Micro Switch).
NETWORK & WEB ADMINISTRATION
Supported the troubleshooting, equipment moves, software rollout, (corporate-wide or ad-hoc), inventory control, as well as the overall development and maintenance of the corporate network environment.
Responsible for developing, maintenance and support of all company websites, thus
ensuring the overall stability and quality of service.
Defined and updated user documentation and software.
OPPERATING SYSTEMS & MAIL SUPPORT
Supported Microsoft Windows 2000 and XP Professional (through Service Pack 2)
Supported Microsoft Windows NT 3.5 to 4.0 (SP3-SP7)
Supported Microsoft Windows 95 Releases A, B, C
Supported Microsoft Windows 98 Releases 1,2
Supported Windows Millennium (ME)
Supported Microsoft Exchange Server 5.5
Supported OpenMail, Lotus Notes, and Netscape Email
TECHNICAL SUPPORT ANALYSIS
Provided Reports for Upgrades of Network and Database of User Info using MS ACCESS.
Filtered and Arranged Equipment Orders for Ordering.
Provided Tracking and Validation of New Systems for Ethernet Conversion.
Performed analysis, initiated procedures and followed up on planned installation of
Multi-host Equipment and services.
TECHNICAL TRAINING & EXPERIENCE
TCP/IP,Win95, Win98, Windows 2000, Windows Millennium, Windows XP Home, and Professional, Office Professional, Microsoft Excel, Microsoft Word, 95, 97, 2000, XP, Microsoft Access, Microsoft Outlook 97, 98, 2000, XP, Microsoft Money, Outlook Express 4 and 5,
Microsoft Front Page 98, 2000,
Symantec Winfax, Open Mail, Vantive, Lotus Notes, Lotus Smart Suite, GroupWise, Simplog, Exchange Mail, Netscape Email,
Mcaffee Antivirus, EDM, Dial UGN, Ethernet, Token Ring,
MS Project 98,SMS, FIM, P Comp, Mainframe, RAS, Remote Connectivity, Virtual Office,
Windows Media Player, Internet Explorer 3.0,4.0,4.01,5.0,5.01, 6.0, 7.0,Firefox, Microsoft Netmeeting,
EDUCATION
M.S. Aerospace Engineering, Embry Riddle Aeronautical University
Daytona Beach, Florida 1994
B.S. Aeronautical Engineering, Florida Institute of Technology
Melbourne, Florida 1992
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