Jamil D. Heck

276-***-****

ad21a7@r.postjobfree.com

WORK HISTORY

Wilderness at the Smokies /

Sevierville, Tn Currently Employed

Night Auditor

•Responsible for Guest Assistance by phone or in person

•Responsible for check-ins

•Responsible for check-outs

•Responsible for Payment collection

•Distribution of service calls to internal support departments

•Sell add on services or goods to guests

•Initial Service Recovery efforts as part of complaint resolution

•Pbx Operations

•Checking credit card transaction balances in the property

management system and comparing

those numbers to the merchant

processor for accuracy

Safeway / Valdez, Ak

Deli Clerk

•Responsible for setup and upkeep of hot case

•Responsible for preparation of food

•Responsible for custome satisfaction

•Responsible for clean up and next day setup

Copper Valley IGA / Glennallen, Ak

Deli Clerk

●Full Time Closer

●Responsible for setup and upkeep of hot case

●Responsible for preparation of food

●Responsible for customer satisfaction

●Responsible for closing and preparation for next day area

Aknk Sensational / Kingsport, Tn April 2021 - Present

Owner/ Animal Transporter

●Responsible for pickup and delivery of all small animal

●Responsible for USDA certified transport of animals

●Responsible for coordination of arrangements between owner and recipient

●Responsible for care and upkeep of animal while in my possession

United Healthcare / Virginia January 2020 – February 2021

Patient Advocate

●Responsible as liason between client and patient offices on behalf of clent

●Responsible for representing the insurance company in care of the client

●Responsible for upkeep of records and coordination of care for the client

ACT / Johnson City, Tn November 2018 - December 2019

ATT Customer Service Contractor

●Responsible for coordination of customer account

●Responsible for resolving payment and service issues

●Responsible for mobile, internet and direct tv account

●Responsible for non direct tv cable service adjustment

●Tier 2 agent for escalations

Sykes USA / Morristown, Tn January 2018 – October 2018

Customer Service Rep and Peer Mentor

First level Support for Intuit Quickbooks Online

Responsible for all support Issues for all versions of Quickbooks Online

Responsible for all support Issues for all versions of Intuit Payroll

Responsible for training of new hires in training and instruction

Cynergi Inc./ Phoenix, AZ/ September 2008 – January 2018

Chief Network Administrator and Project Coordinator

Responsible for the Upkeep and Upgrade of Corporate Network

Responsible for expansion into new markets

Provided training for all outside network engineers

Designed and implemented new Network Protocols and Security Measures

MCI WorldCom/Colorado Springs, CO/ April 2002 – August 2007

PaceSetter

A top salesman for the New MCI Local Program

Trained New Employees in Closing and Sales Techniques

Prepared Daily assignments and assisted Supervisor in training new team members

Conducted Company Mod Groups for upgraded Sales Ability

TXU /Dallas TX/ May 2000 - March 2002

Project Coordinator/ Team Lead of Ethernet Conversion, Internal HDS Engineer

Led a team of Ethernet Conversion Technicians and Installation Engineers in the upgrading of the Corporate and Regional Network of TXU from Token Ring to Ethernet

Responsible for the training and Upper Tier support of both Teams

Taught Networking to team members who were unfamiliar with TCP/IP Protocol.

Acted as Liaison between Ethernet Conversion Team and TXU

Traveled all over Texas doing hands-on Conversion of network mentioned above

Configured, installed and troubleshot Cisco Routers, Switches and Hubs in the aforementioned network

Resolved desktop issues including, FIM, Microsoft Office 97 and 2000, Front Page, Lotus Notes, Lotus Smart Suite, SMS, Microsoft Netmeeting, Printing, and all sort of deskside issues

Software Spectrum /Dallas, TX/ January 2000 - May 2000

Microsoft Certified Support Engineer (MCSE)

Premier support for customers and businesses using the Windows and

NT Operations Systems.

Responsible for the training of new employees in their positions.

Taught semi-classes on HTML and also the Clarify database tracking system.

Worked as a level 3 engineer (Mentor Position).

Lloyd Wade Securities/Addison, TX/ May 1998 - January 2000

IT Operations Specialist Network and Web Administrator

Responsible for the Upkeep, Configuration, and Installation of Corporate Network Structure.

Responsible for the Design, Configuration, Upkeep, and Upgrading of Corporate Web Sites.

Configured mail accounts using Exchange Server 5.0 and 5.5.

Corrected Windows 95, 98, and NT Server Operating System Issues.

Responsible for security of Internet Trading Information as well as the design of Secure Web Sites.

Supported Microsoft Office Products as well as Front Page 98 and 2000.

Configured, installed and maintained Cisco Routers, Hubs and Switches

.

CompuCom/Dallas, TX December 1997 - May 1998

R.S.S Support Engineer

Supported AT&T employees as an inbound RSS Support Engineer.

Supported employees using the Siebel and Vantive Desktop Systems.

Corrected server issues including LAN and Virtual Office Problems.

Configured mail accounts using Exchange, Outlook, GroupWise and Lotus Notes.

Setup Simplog and Dial UGN accounts.

Responsible for updating Mcaffee Antivirus software using EDM program.

Supported Microsoft Office Products including Word, Excel, Outlook 97 and 98,

PowerPoint, Internet Explorer 4.0 and 4.01 as well as Netscape.

Stream International (Carrolton, TX) July 1996 - February 1997

Support Engineer (Level 1 and Level 2)

Supported Microsoft as an inbound Phone Support Engineer.

Supported Dell Computers in usage and configuration of pre-bought systems.

Corrected all Microsoft Office Issues including Word 95, 97, Excel, Access and PowerPoint

Restored to original configuration Windows 95 and 98.

Restored network connections using TCP/IP, NetBEUI, and Novel NetWare Protocols.

Q-Tek Computers (Knoxville, Tn) September 1995 - April 1996

Co-owner and Network Configuration Specialist

Built and set up multiple computer systems in Knox County School District.

Responsible for the upkeep and training of teachers in systems mentioned above.

Taught Windows and Windows 95 training in retail environment.

CERTIFICATIONS & TRAINING

Microsoft Certified System Engineer + Internet MCSE+I(Windows 2000 &Windows XP)

Microsoft Certified Trainer MCT (Windows 95,98 and Millennium)

Cisco Certified Networking Associate CCNA

Cisco Certified Design Associate CCDA

A+ Certified

Brain Bench Certified Computer Professional

Brain Bench Certified Win98 Power User

Brain Bench Certified Win95 Power User

Brain bench Certified Win95 Administrator

Brain bench Certified Win98 Administrator

NETWORK ENGINEER

Supported configuration and troubleshooting of Exchange Server, Novel NetWare, Windows NT, Windows 2000, Windows XP Professional as well as LAN setup and Upgrading.

Upgraded networks using the Ethernet and Token Ring Protocols.

Responsible for system-wide troubleshooting of local and wide area networks for a major telecommunications company.

Responsible for Training and Overseeing of Ethernet Conversion Team and

New Installation Setup.

Setup and maintained Cisco Routers, Hubs, and Switches (2500,2600,7500 model Routers) (1538 model Micro Hub) (1548 model Micro Switch).

NETWORK & WEB ADMINISTRATION

Supported the troubleshooting, equipment moves, software rollout, (corporate-wide or ad-hoc), inventory control, as well as the overall development and maintenance of the corporate network environment.

Responsible for developing, maintenance and support of all company websites, thus

ensuring the overall stability and quality of service.

Defined and updated user documentation and software.

OPPERATING SYSTEMS & MAIL SUPPORT

Supported Microsoft Windows 2000 and XP Professional (through Service Pack 2)

Supported Microsoft Windows NT 3.5 to 4.0 (SP3-SP7)

Supported Microsoft Windows 95 Releases A, B, C

Supported Microsoft Windows 98 Releases 1,2

Supported Windows Millennium (ME)

Supported Microsoft Exchange Server 5.5

Supported OpenMail, Lotus Notes, and Netscape Email

TECHNICAL SUPPORT ANALYSIS

Provided Reports for Upgrades of Network and Database of User Info using MS ACCESS.

Filtered and Arranged Equipment Orders for Ordering.

Provided Tracking and Validation of New Systems for Ethernet Conversion.

Performed analysis, initiated procedures and followed up on planned installation of

Multi-host Equipment and services.

TECHNICAL TRAINING & EXPERIENCE

TCP/IP,Win95, Win98, Windows 2000, Windows Millennium, Windows XP Home, and Professional, Office Professional, Microsoft Excel, Microsoft Word, 95, 97, 2000, XP, Microsoft Access, Microsoft Outlook 97, 98, 2000, XP, Microsoft Money, Outlook Express 4 and 5,

Microsoft Front Page 98, 2000,

Symantec Winfax, Open Mail, Vantive, Lotus Notes, Lotus Smart Suite, GroupWise, Simplog, Exchange Mail, Netscape Email,

Mcaffee Antivirus, EDM, Dial UGN, Ethernet, Token Ring,

MS Project 98,SMS, FIM, P Comp, Mainframe, RAS, Remote Connectivity, Virtual Office,

Windows Media Player, Internet Explorer 3.0,4.0,4.01,5.0,5.01, 6.0, 7.0,Firefox, Microsoft Netmeeting,

EDUCATION

M.S. Aerospace Engineering, Embry Riddle Aeronautical University

Daytona Beach, Florida 1994

B.S. Aeronautical Engineering, Florida Institute of Technology

Melbourne, Florida 1992

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