Customer Service Medical Assistant

Crystal Sands

Homestead, FL ***** ad219o@r.postjobfree.com 786-***-****

EDUCATION

NUC University – Florida Technical College

Medical Assistant Technician Diploma August 2022

CERTIFICATIONS

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National Certified Medical Assistant (NCMA) from the National Center for Competency Testing (NCCT).

CPR (Cardiopulmonary Resuscitation) Certification

First Aid Certification

BLS (Basic Life Support) Certification

WORK EXPERIENCE

West Kendall Baptist Hospital

Emergency Team Coordinator (ETC) Oct 2022 - Present

Performs clerical duties, order and data entry utilizing multiple computer systems

Effectively communicate and facilitate all departmental orders and results to ED staff

Work in conjunction with the ED team in order to expedite patient care and throughput and provide excellent quality care in a family oriented hospital setting

Serves as front-line departmental ambassador in customer service

Alorica Miami, FL

Customer Service Representative Feb 2022 to June 2022

Resolved caller issues quickly and thoroughly while maintaining exceptional customer service

Consistently maintained a low call time while obtaining all necessary client information

Collaborated with team members to resolve issues and identify appropriate issues for escalation

Cashier Miami, FL

Walmart July 2019 to April 2020

Operated cash register for cash, check and credit card transactions with excellent accuracy levels

Worked flexible schedule and extra shifts to meet business needs

Helped customers complete purchases, locate items and join reward programs

Restocked and organized merchandise in front lanes

SKILLS & INTERESTS

Proficient in medical terminology and knowledge of anatomy and physiology

Knowledge of patient care and safety practices

Proficient in medical procedures including phlebotomy, EKG, and injections

Ability to record and maintain accurate patient records

Check Vitals

Excellent communication and interpersonal skills

Call management

Customer service abilities

Polite communication skills

Time management

Organizational skills

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