Khokon Haque

480-***-**** ad218v@r.postjobfree.com

EXECUTIVE PROFILE

Results-focused Business Operations, Management and Development, Sales, and Customer Service professional, opening new stores and developing people to achieve the company’s expectations.

Relationship/development building sales approach, characterized by innovative thinking, integrity, and professionalism, to complement expertise in:

•Profit • Customer Service • Training

•New Business Development • Sales and Marketing • Cost Controls

SUMMARY OF EXPERIENCE

I have been in the restaurant business for 33 years, 28 of which working for the IHOP Brand. In 2015, I started with Union MAK to help grow the IHOP brand, help open new Applebee’s and Olive Garden restaurants as well as a Mai Tai’s in Hawai’i. During my time here, I have helped institute new protocols, policies and procedures which have led to increased sales and in turn brought all existing restaurants from a net loss average market profit. In addition, I oversaw the construction and new openings of four IHOP restaurants, three Applebee’s restaurants, two Olive Garden Restaurants, one Mai Tai’s restaurant, and, currently under construction, a second Mai Tai’s restaurant, one Texas De Brazil restaurant, and one The Capital Grille restaurant.

ADDITIONAL INFORMTAION

I am looking to relocate to Phoenix, Arizona, or in the southwestern United States.

PROFESSIONAL EXPERIENCE

2023-July 24 Tujo Restaurant Group d.b.a. IHOP Atlanta, Georgia

to Present Area Director of Operations

•Ovsersee 7 restaurant locations in the greater Atlanta area with 7 GMs and 14 Assistant Managers with a crew of around 300 employees. These restaurants weren’t achieving budgeted goals.

•I have assisted these restaurants in bringing them back to SOP and profit margin. As of right now, within 90 days, they are all progressing in the positive direction. I worked to ensure they were fully staffed to excecute business with the proper labor percent and food cost. Overall, the restaurants are now doing well.

•I am also involved in the daily operations and responsible for making and achieving budgets.

2015-Oct to Union MAK Corporation Operating Restaurants Honolulu, Hawai’i

Mar 5, 2023 Chief Operating Officer

•Oversee 5 Direct Reports, including Area Directors, Brand Manager, Marketing Manager, Facilities Manager as well as 13 very high-volume restaurants throughout Maui, Oahu, and Big Island Hawai’i with over 500 hundred employees and annual revenue of over $48 million.

•Supported the CEO in planning, organizing, and executing the company’s growth plan.

•Help set up Operating Procedures and Management Bonus program.

•Help raise company YOY sales from -15% to +18.4%

Continued…

Khokon Haque

– Page 2 of 2 –

2011-July to Eagles Landing Restaurants d.b.a. IHOP Restaurants Florence, South Carolina

Oct 2015 Chief Operating Officer

•Eagles Landing Restaurants owns and operates 24-Hour IHOP Family Restaurant Franchises in North and South Carolina.

2009-May to BLR Corp Richardson, Texas

July 2011 Executive Vice President

•Consulted and helped build three new IHOP restaurants in from selecting location, designing, building and interior to construction.

•Operate 10 other IHOP restaurants in Oklahoma City and West Texas

2007-Jul to Burak, Inc. d.b.a. Country Kitchen Phoenix, Arizona

May 2009 President / CEO (Franchisee)

•Contracted with Country Kitchen to develop the franchise in Arizona.

•Acquired land and worked with companies to plan and build the first restaurant in Surprise, Arizona

1993 Nov to Romulus, Inc. (Chris Milisci) d.b.a. IHOP Restaurants Phoenix, Arizona

Jul 2007 Director of Operations 1993 – 1999

VP of Operations 1999 – 2007

•Oversee 2 Director of operations 17 District Managers, and 31 restaurants throughout Arizona, 11 restaurants in Pittsburgh, PA, 17 restaurants in Idaho, 28 restaurants in Texas and New Mexico with over 3000 employees.

•Throughout my tenor I helped to increase profit year over year and exceed expectations which contributed to my growth in the company as well as the company’s growth from 4 IHOP restaurants to 87 IHOP restaurants within the November of 1993 to the July 31st, 2007.

•Supported the COO in planning, organizing and executing the company’s growth plan.

•Effectively lead and motivate Markets through implementation of in-house training and coaching plans, resulting in increased productivity levels and employee satisfaction.

•Ensure the integrity of restaurant operations through excellence in customer relations.

•Participate in Budget planning for individual stores and Markets.

Attract, retain, and promote team members to be leaders in the company.

EDUCATION

University of Massachusetts Boston, Massachusetts

Bachelor of Science in Management 1988

LANGUAGES

English Native or bilingual proficiency

Bengali Full professional proficiency

Hindi Limited working proficiency

Urdu Limited working proficiency

REFERENCES Available upon request

Contact this candidate