Customer Service Industrial Engineer

ELIANA ELVIRA BRIEVA NAVAS

INDUSTRIAL ENGINEER

Phone: 754-***-****

E-mail: ************@*****.***

Professional in Industrial Engineering, Specialist in Business Logistics with extensive experience in the textile sector. Academic formation for the design, planning and implementation of production and logistics systems. Extensive knowledge of systems, Excel, Word, Power Point and Fomplus.

Responsible, dynamic, easy for teamwork, Achievement orientation and excellent willingness to meet goals and report results.

JOB EXPERIENCE:

-SPARC Group/ Aeropostale(2023-2024)

STOCK Associate

Responsible for receiving, unpacking and preparing merchandise for the selling floor. He/she is also responsible for the organization, maintenance and cleanliness of the stock room.

-LIMONADA Group (2023-2024)

ASSISTANT Manager

- Assist the store manager in daily operations and management of the retail store

- Oversee and supervise a team of retail associates

- Train and develop new employees, ensuring they have the necessary skills to provide excellent customer service

- Manage payroll and scheduling for the store staff

- Monitor and maintain inventory levels, ensuring products are adequately stocked

-US POLO Assn(2022-2023)

SALES Associate/Cashier

Responsible for maintain sales floor and stockroom standards to project an attractive and safe shopping environment.This maintenance includes sales floors,fitting rooms,as well as cash wrap area. Assist in product replenishment and maintain floor presentations as well as full recovery at end of business day.

-La Fabbrica (2010 – 2021)

CEO

Coordination and organization of all stages of the production process, monitoring of quality standards, management of administrative and operational personnel, direction of all activities focused on meeting monthly sales and dispatch budgets, preparation of results management reports

-Altamoda Ltda.- Silvia Tcherassi (2006 – 2010)

PRODUCTION MANAGER

Responsible for the negotiation and purchase of domestic and imported raw materials. Logistics of the company, supply of materials to production. Definition of inventory levels according to company production. Ensure the maintenance and care of the company's assets (production machinery, vehicles) Reduction of material costs for production, ensuring their quality. Timely and effective attention to customers (internal and external) in their claims and requests. Guarantee materials and production supplies for compliance with production programs. Ensure timely and proper dispatch of finished product to customers

-Moda y Punto (1992 – 2006)

COO

Coordination and organization of all stages of the production process, monitoring of quality standards, management of administrative and operational personnel, design of marketing plans for the point of sale and direction of all activities focused on meeting monthly sales budgets and offices. Planning and implementation of strategies for brand positioning.

ACADEMIC TRAINING:

Degree:

●INDUSTRIAL ENGINEER

Universidad del Norte – 1995

Major:

●BUSINESS LOGISTICS

Universidad del Norte - 2008

Other studies/Courses:

●SCREEN PRINTING INDUSTRIAL TECHNICAL STAMPER

INSTEIN - 1995

●COMPANY FORMATION

Fundaempresa – 2001

●DISTRIBUTION CHANNELS

CEES del Caribe – 2001

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