Customer Service Security Guard
Resume:
Crystal Baxley
Augusta, GA *****
**************@***********.***
I am friendly, loyal and a prompt individual who really wants to succeed in any environment. Even though I have experience in many different fields, I love to learn new things. I am always up for a challenge whatever the situation may be. I work well with others, while also working efficiently on my own. I am seeking a position where I can excel while giving my best to my employer. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Lead Supervisor
Spar
August 2022 to Present
To lead a team of 10-15 people to make sure all plan o grams are done efficiently and in a timely manner, also have to read blueprints to see where end caps and or gondolas are being placed. Have done a lot of resets and fixtures installs.
Security Guard
Ravenwolf Strategic
2016 to Present
To provide safety in designated areas, or certain locations that needed a security guard to make sure that there was peace at all times. I also walked the perimeters to make sure that there were no break- ins to vehicles or buildings and to also make sure there wasn't any loitering or fights going on. Customer Service Specialist and Server
Logan's Roadhouse - Augusta, GA
February 2013 to June 2020
Addressed and handled customer complaints or concerns. Assisted customers in both drink and beverage selection while assuring customer satisfaction. Inspected both staff and customer areas for cleanliness and organized supplies for day to day operations.
Functional Fitness Instructor
Epic Fitness - Augusta, GA
March 2013 to March 2019
Assess clients fitness level and help set goals on customer expectations. Assist clients in choice of fitness program to obtain goals. Train and coach clients through workouts while encouraging positive outlook through goal achievement.
Service Dispatcher
Southern Mechanical Inc - Augusta, GA
April 2010 to May 2012
Dispatched all maintenance technicians to all maintenance calls, and service calls. Handled all inbound and outbound maintenance/service calls. Processed all paper work, filing, billing, and service contracts. Entered all paper work into the computer using microsoft word, and also used excel, and power point. Ordered all materials for technicians and entered all invoices into quick books. Maintenance Manager
Plunkett Heating & Air - Augusta, GA
2008 to 2010
Dispatched all maintenance technicians to all maintenance calls. Handled all inbound and outbound customer service calls. Processed all paper work, filing, billing, and service contracts threw ESC, a software we had set up on our computers. I worked with Microsoft word and excel. Entered all paper work into ESC on the computer. Ordered all materials for the maintenance department. CSR - Customer Service Representative
Aaron's - Augusta, GA
2007 to 2008
Properly handled all inbound and outbound customer service calls. Processed all customer orders up to and including filing, bookkeeping, and data entry. Called all references on customers application for application process.
Restaurant Manager
Dudley's Dawg House - Martinez, GA
2003 to 2008
As a Team Leader executed all duties managing all employee schedules and shifts. Coordinated all events assuring excellence in quality and customer service. Other responsibilities included overseeing daily sales reports and monetary cash outs for close of business. Maintained an affable coherent environment between employees and management.
Service Rep for Home Depot
Store Link Retail Group - Atlanta, GA
2005 to 2006
As a merchandiser job entailed all stocking and maintaining products while upholding the excellence of Home Depot's integrity and utmost customer service that deems the reputation of Home Depot. Also performed POS, Planograms, POP, Strip clips, for largest department in the store. I also put up new labels for new merchandise that came in, and pulled any old. Would take pictures with hand held computer after jobs were complete. Did all returns of discontinued merchandise. Did all signage for the entire hardware department in Home Depot.
T-1 Teacher
Apple Tree Academy II - Evans, GA
2002 to 2004
As a T-1 Teacher I put a daily schedule together for us to follow like lessons being taught, and arts and crafts to do. I changed diapers, cleaned my room to health code standards, sanitized all toys and mats that the kids would take naps on. Feed them breakfast, lunch, and snack. Also would do morning bus runs and would sit with the after school kids in the afternoon. Cross Merchandiser
Kmart - Augusta, GA
1998 to 1999
Handled all POS Operations. Maintained the structure and guidelines of Kmart policies and procedures. Executed all merchandise layouts in accordance to the sales plans of Kmart. Cleaned and straightened all products on shelves to stores guidelines.
Education
GED
GRU
Skills
• Merchandising
• POS
• Restaurant Management
• QuickBooks
• Security
• Bookkeeping
• Microsoft Outlook
• Surveillance
• Accounts Payable
• Typing
• Accounts Receivable
• Planograms
• Accounting
• Organizational Skills
• Microsoft Word
• Customer Service
• Marketing
• Microsoft Powerpoint
• Microsoft Excel
• Store Management Experience
• Payroll
Assessments
Security guard skills — Proficient
November 2020
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Verbal communication — Proficient
January 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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