Customer Service Data Entry
Resume:
Catharine F. Smith
Warren,MI ***01
*******************@*****.***
PROFESSIONAL SUMMARY
Catharine is a customer service professional seeking a new position where she can utilize her call center and customer service experience. She is excited to begin an opportunity where she can further improve her customer care knowledge in a professional setting. Ms. Smith is highly motivated and thrives in a fast paced, team environment. Catharine is looking to work for a company that she can call home and stay long term.
CORE COMPETENCIES
●Customer Service
●Written and verbal correspondences
●Troubleshooting
●Administration
●Technically Savvy
●Time Management
●Data Entry
●Credentialing
●Medical Billing
EDUCATION AND CERTIFICATIONS
Dorsey College- Madison Heights, MI
B.A. in Registered Nursing – Current
Everest Institute – Southfield, MI
Certification: Medical Assistant- April 2007
Wayne County Community College- Detroit, MI
Certification: Pharmacy Technician- January 1999
TECHNICAL SKILLS
●Microsoft Word
●Microsoft Outlook
●Microsoft Excel
Microsoft PowerPoint
PROFESSIONAL EXPERIENCE
FCC for Covid Testing -Detroit,MI
Covid Tester, January 2022-Current
Perform nasal and mouth swabs for Covid.
Enter data into system.
Collect specimens and send them to the laboratory.
Henry Ford Health Systems- Detroit, MI
Provider Affairs/ Credentialing, August 2021- Current
●Entering data into the central database.
●Cataloguing the data with appropriate tags for ease of reference.
●Transferring physical records into a digital filing system
●Maintaining and updating the database system as necessary
●Generating periodic reports
●Ensured that all necessary licenses and credentials are verified and updated for the healthcare facility in which they work.
●To ensure that a healthcare facility is operating within state and federal regulations.
Macomb County Health Department- Warren, MI
Data Entry Specialist, March 2021- August 2021
●Created, maintained, and entered information into databases.
●Updated vaccinations into the database for state records.
●Changed, entered and removed new and duplicate records that were previously created.
●Assisted nurses with providing records for patients to be vaccinated.
●Transferring physical records into a digital filing system.
AAA of Michigan- Dearborn, MI
Customer Service – Licensed Property & Casualty Insurance, March 2020- April 2021
●Assisted with insurance, towing, and other needs of the customer.
●Answered incoming calls and provided information to callers, took messages, and transferred calls to appropriate individuals.
●Assisted in finding and placing new insurance packages for purchase.
●Organized work with detail using computers to enter, access, search or retrieve data.
●Reported overpayments, underpayments, and other irregularities.
●Created, maintained, and entered information into databases.
Audi Of America- Auburn Hills, MI
Customer Care Specialist & Product and Brand, October 2018 - March 2020
●Investigated, evaluated and settled claims. Applied technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
●Verified and analyzed data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
●Answered incoming calls and provided information to callers, took messages, and transferred calls to appropriate individuals.
●Handled technical issues that customers were experiencing with their vehicle software and programming.
North American Bancard- Troy, MI
Customer Care Specialist, October 2016-October 2018
●Investigated, evaluated and settled claims. Applied technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
●Resolved complex, severe exposure claims, using high service-oriented file handling.
●Paid and processed claims within designated authority level.
●Verified and analyzed data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
●Reported overpayments, underpayments, and other irregularities.
●Organized work with detail using computers to enter, access, search or retrieve data.
●Used technology for various applications, such as database management or word processing.
●Answered incoming calls and provided information to callers, took messages, and transferred calls to appropriate individuals.
●Collected and deposited money into accounts, and disbursed funds from cash accounts to pay bills or invoices.
●Created, maintained, and entered information into databases.
Smiles Dental- Farmington Hills, MI
Verifier and Application Processor, November 2015-January 2016
●Used computers for various applications, such as database management or word processing.
●Created, maintained, and entered information into databases.
●Scheduled and confirmed appointments for clients, customers, or supervisors.
●Reviewed work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
●Developed or maintain internal or external company Web sites.
●Compiled, sort and verify the accuracy of data before it is entered.
●Compared data with source documents, or re-enter data in verification format to detect errors.
●Verified insurance for proper billing.
●Processed applications for services to be rendered
Allegra Direct Communications- Troy, MI
Senior Customer Service Representative, February 2011-January 2016
●Retrieved patient medical records for physicians, technicians, or other medical personnel.
●Identified, compiled, abstract, and coded patient data, using standard classification systems.
●Resolved or clarified codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors or others or by participating in the coding team's regular meetings.
●Assisted with the training of new medical records staff.
●Adjusted claims, assisted members and providers with insurance eligibility and benefits.
●Data entry, navigating and accessing numerous of programs and systems to provide efficient and accurate quoting of medical benefits.
●Assisted with training new hires on call center floor. Processed monthly and yearly payments for insurance.
●Assisted in finding and placing new insurance packages for purchase.
●Provided excellent customer service.
●Reviewed records for completeness, accuracy, and compliance with regulations.
Angel Land Supplemental Education Services- Detroit, MI
Verifier and Application Processor, November 2015-January 2016
●Answered telephones and gave information to callers, take messages, or transferred calls to appropriate individuals.
●Created, maintained, and entered information into databases.
●Set up and managed paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
●Greeted visitors or callers and handled their inquiries or directed them to the appropriate persons according to their needs.
●Composed, typed, and distributed meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
●Established work procedures or schedules and kept track of the daily work of clerical staff.
●Filed documents, set-up projects, and gathered individual learning plans for students for tutoring services.
●Assisted the Director of the SES Programs.
●Processed, verified, and maintained documentation regarding students and the program.
Contact this candidate