Jennifer Pichette

Austell, GA ***-**-**** ad2166@r.postjobfree.com www.linkedin.com/in/jenniferpichette

I’m currently focused on obtaining the Google IT Support Professional Certificate, where I'm honing my expertise in troubleshooting, networking, and system administration. These technical competencies, coupled with my passion for technology, drive me towards a career in IT.

RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking •

EDUCATION, CERTIFICATES, & CERTIFICATIONS

Merit America • Virtual 02/2024

Google IT Support Professional Certificate (Expected OR Obtained 02/2024)

●Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Additional Skill Development

●Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

Certificate or Certification Name (if applicable) • City, State 02/2024

●[IT Support Specialist with a focus on Human Interaction]

●EDUCATION June 1988 Diploma Electronics Technology Lincoln West High School, Cleveland, OH

● July 1997 Class A CDL Transportation Career Driving and Learning Center, Akron, OH

RELEVANT EXPERIENCE

Truck Driver • Forward Air, Inc. Groveport, OH 01/2020 to present

Streamlined logistical operations by implementing efficient route planning strategies, reducing delivery times and enhancing overall supply chain responsiveness.

Implemented and maintained rigorous vehicle maintenance schedules.

Spearheaded the adoption of new technology, including GPS tracking systems and electronic logging devices, to enhance real-time communication and data accuracy, contributing to improvement in delivery accuracy.

Executed comprehensive safety protocols, achieving a spotless safety record over a three-year period and emphasizing the importance of cybersecurity awareness and adherence to IT security protocols.

Optimized load distribution methodologies showcasing a strong analytical mindset applicable to troubleshooting and problem-solving in IT environments.

Led cross-functional teams in emergency response scenarios, demonstrating effective communication and coordination skills during critical incidents, highlighting the ability to remain calm under pressure—a crucial skill in IT crisis management.

Implemented and maintained an electronic document management system, transitioning from paper-based records to digital archives, resulting in reduction in administrative errors and showcasing adaptability to technology-driven processes.

Truck Driver • TTG Transport, LLC. Loganville, GA 01/2019 – 12/2019

Completed preventive maintenance checks and basic repairs to vehicles.

Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.

Operated with safety and skill to avoid accidents and delays.

Checked shipping papers to determine the nature of the load and checked for the presence of hazardous materials.

ADDITIONAL EXPERIENCE

Truck Driver Suntech TTS, Jacksonville, FL. 03/2018 – 12/2018

Completed preventive maintenance checks and basic repairs to vehicles.

Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.

Operated with safety and skill to avoid accidents and delays.

Checked shipping papers to determine the nature of the load and checked for the presence of hazardous materials.

Truck Driver Caragan Transportation, Richmond, IN 08/2017-03/2018

Completed preventive maintenance checks and basic repairs to vehicles.

Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.

Operated with safety and skill to avoid accidents and delays.

Checked shipping papers to determine the nature of the load and checked for presence of hazardous materials.

Truck Driver J.S. Helwig and Son, Terrell, TX 07/2015-07/2017

Completed preventive maintenance checks and basic repairs to vehicles.

Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.

Operated with safety and skill to avoid accidents and delays.

Checked shipping papers to determine the nature of the load and checked for presence of hazardous materials.

Army Mechanic United States Army, Fort Belvoir, VA 10/1989-04/1991

Explained estimates and determined repair timelines to manage customer expectations.

Corrected faults and maximized performance by rebuilding systems and individual components.

Retained accurate records of purchases, titles, and sales.

Disassembled defective parts to make proper repairs.

Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.

Licenses & Certifications

The Bits and Bytes of Computer Networking - Coursera Course Certificates

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Technical Support Fundamentals - Coursera Course Certificates

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Introduction to Microsoft Excel

Jennifer Pichette - page 1

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Create a Profile and Network on LinkedIn - Coursera Course Certificates

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Operating Systems and You: Becoming a Power User - Coursera Course

Certificates

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System Administration and IT Infrastructure Services - Coursera Course

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