Loretta Savoie

Plymouth, MA *****

ad215g@r.postjobfree.com

+1-508-***-****

Experienced Senior Customer

Service Manager in a retail setting, detail oriented with strong interpersonal and client services skills. Dedicated, hard- working and enjoys working with all levels of staff. Proficient in Human Resources, Data Entry, Customer Service, Excel,

Oracle (PeopleSoft), Microsoft Office.

Work Experience

Senior Customer Service Teller

Citizens Bank

April 2018 to January 2022

• Customer Service Teller information

• In charge of the spare cash

• Supply order and Sales and Promotional products.

• Open and Close the Branch Office

• Audit Teller drawers

BJs Wholesale - Weymouth, MA

March 2002 to November 2017

Member Service Manager

2016 to 2017

In Charge of all frontline operations including member services and cash office, scheduling, interviews. Validate the daily operations of the store, Inventory control, daily deposits and safe audits.

• Customer Service Specialist, overseeing store

maintenance, closing the store.

• Responsibility for all departments' interactions and safety.

• Weekly audits.

Human Resource Manager

2015 to 2016

• Hiring Coaching Orientation

• In charge of Hiring, Warnings, and Firing.

• Schedules

Customer Service Rep

2014 to 2015

• Register Maintenance.

• Scheduling and Training cashiers

Cashier

2002 to 2014

• Customer Service

• Cash Drawer

Education

Associate Degree

Massasoit Community College

1994 to 1996

Skills

• Human Resources (2 years)

• Oracle (2 years)

• Recruiting

• Human Resources Management

• PeopleSoft

• Employee Orientation

• SAP

• Kronos

• Office Experience

• Computer Literacy

• Sales Experience

• Customer Service

• 10 key calculator

• QuickBooks

• Interviewing

• Office Management

• Performance Management

• Microsoft Excel

• Benefits Administration

• Payroll

• Time management

• Computer networking

• Conflict Management

• Change Management

• Accounts Payable

• Talent Acquisition

• Merchandising

• Microsoft Word

• Microsoft Office

• Administrative experience

• Front desk

• Word processing

• Accounting

• Typing

• FMLA

• Employee relations

• Employment & labor law

• Management

• Operations Management

• HR Sourcing

• Workday

• Negotiation

• Workers' Compensation

• Event Planning

• ATS

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