Service Representative Business Center
Resume:
ANGENITA MABINS
********.**@*****.***
WORK EXPERIENCE
SA III -QIP
Florida Blue (FEP)
Jacksonville, FL
September 2022 to Present
Answer inbound calls to assist members with questions for their deductibles, explain chargers on their explanation of benefits and update their coordination of benefits.
Researched information for coverage of benefits
Check providers and medical facilities for members to see if they are in network.
Send letters for update of coordination of benefits and eligibility
Call Representative
Icon Consultants Temp Agency (Magellan)
St. Louis, MO
April 2021 to January 2022
Aiding members and providers regarding programs, policies and procedures. Answer incoming calls related to eligibility, benefits claims and authorizations of services from members or providers.
actively listens and probes callers in a professionally and timely manner to determine the purpose of the call
assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations
identifies and responds to crisis calls and continues assistance with clinician until the call has been resolved
Intake Coordinator/Receptionist
Grace Hill Women’s Business Center
St. Louis, MO
January 2019 to September 2020
Provide a warm greeting to clients who wanted to learn more about the Grace Hill Women's Business Center entrepreneurship program and workshops to help with starting and/or sustaining their business.
• Schedule one on one counseling
• Maintain and update client files, and training files weekly
• Provide support to Women’s Business Center team by updating website and social media accounts
Client Service Representative
LDI
Creve Coeur, MO
September 2017 to May 2018
Answered calls for a mail-order pharmacy to get prior authorization for medications not able to obtain via over the counter. In the process of studying for a pharmacy tech license to be cross trained. Answered around 30 calls daily.
• Worked with nurses from Gateway to Better Health for overrides
• Reviewed co-pay for insurers plan
• Provide overrides for lost/stolen medication
Receptionist
JRenee Hair Designers
Tucker, GA
April 2017 to November 2017
Welcome clients confirm stylist and appointment time, seated clients in the receptionist area, provided refreshments, schedule the next appointment.
• Provided hospitality services
• Answered phones took messages
• Collect payments from clients and stylist
Customer Service Representative
Aerotek - (Morneau Shepell-Temp Agency)
Alpharetta, GA
September 2016 to December 2016
Inbound call center for enrollment of health insurance benefits for employment and retirees for State of Illinois workers. Answered 70 calls daily.
• Assist customers with a warm and professional attitude
• Performed data entry for open enrollment
• Answered general questions
Administrative Support
Diave Daye Child Development Center
St. Louis, MO
August 2014 to June 2016
Provide a warm and pleasant atmosphere for parents and scholars to enter. Handled day to day administrative duties to keep the learning center up and running functionally.
• Managed day-to-day operations of varies departments
• Communicated with team
• Input invoices into daycare software
• Handled phones and faxes
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