NWANKWO GRACE AMARACHI

Oniwaya Agege, Lagos State. ad212v@r.postjobfree.com 070********

CAREER OBJECTIVE

Value oriented and Disciplined Professional with 2 years of experience optimizing productivity, efficiently, proactively and service quality across various environment. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Work effectively in across- functional teams in ensuring operational and service excellence . Adapt at building synergies across-multi cultural and diverse teams, providing solutions and optimizing value business operations and life cycles. Focused on helping organizations achieve revenue goals and strategic objectives.

SKILLS

Organizational skills and possess excellent telephone etiquette, computer, written and oral communication skills. Public speaking presentation skills. Ability to interface in a positive,helpful manner with customers, representatives and colleagues. Ability to problem solve and multi-task. Detail and sales-oriented. Internet, Microsoft office proficiency required. Passionate about evolving technology. PROFESSIONAL EXPERIENCE

Customer Care Representative Second Coming Nigeria Limited, Lagos State 2021- 2023

Responsible for providing quality customer service, make appropriate referrals, documenting information and providing follow-up.

Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally.

Answer any questions the customer may have about available products and services

Establish new customer accounts, recording account information on written forms or digitally

Listen to customer concerns and complaints with the goal of identifying the causes of the problem

Select appropriate responses to customer issues and work quickly to resolve them

Refer advanced cases to management for resolution, providing background information as necessary

Maintain and regularly update financial account information using computer software programs

Anticipate customer needs, follow up with previous customers to offer reorder or additional services

EDUCATIONAL QUALIFICATIONS

Higher National Diploma in Building Technology 2016 Akanu Ibiam Federal Polytechnic, Afikpo Ebonyi State 2014-2016 INTEREST

Public Speaking, Business communication, creating innovative strategies, networking and traveling.

REFERENCES

Available on Request