YONI ATILEGO

Sr. Data Test Engineer

PERSONAL DATA

CONTACT NUMBER : +233-*********, +233-*********

E-MAIL ADDRESS : ad212l@r.postjobfree.com

Professional Summary: To leverage my skills in system optimization, data analytics, and innovative software implementation to support the digital transformation of your esteemed institution, ultimately contributing to its success and growth in the ever-evolving landscape of mining technologies, integrating technological solutions to enhance operational efficiency.

Interest: Listening to music, watching movies and watching football

Driving License: A valid national driving license (Class of License B)

Technical Competence

Database: Oracle 10g, Ms SQL Server / My SQL / PostgreSQL

OS Layer: Windows

Transport Layer: TCP/IP Protocols.

Application level/Systems: ERP Systems, Oracle Cloud Analytics, Excel, Power BI

Framework / IT Principles: SOA

Operational Excellence

Systems & Application Integration

Mobile Data Collection Using ODK

Leadership Abilities and Analytical skills

Database Administrative tasks

Implement a backup & recovery system

Using PowerPoint slides as an intergal part of presentation of reports

Application of CRM and ERP Systemes in daily operation

Technical Support

Responsible for:

Installing, configuring, updating and maintaining software/hardware;

Tracking system capacity (CPU, memory, disk space, etc.) and reporting/correcting any issues.

Networking Issues like setting up LAN/WAN connections.

Day-to-day updates for servers and System maintenace

Setting up backup and disaster recovery plans.

Solving customer queries in regards to billing issues .

Team Management

Teamlead for Medalia System at Vodafone Ghana.( Cloosing the Loop)

Assisting in the professional and technical training of team Medalia

Technical training on billing software for CWSA System staff

Boot Camp Undertaken

Transforming Customer Experince (Certificate of Training)

Training on Mobile Data Collection Using ODK (Certificate of Completion)

Training on GIS Software -University of Ghana Legon (Certificate of Training)

EXPERIENCE RECORD DATE

Institution

C.W.S.A(Community Water Sanitation Agency) May,2018- to Date

IT Specialist

Job Responsibility/Achievement

Database Management (DiMES): SQL for data retrieval, storage, manipulation. and billing System

Manage the operation and maintenance of computers and other electronic equipment of the Agency.

Identify and implementation of Information Technology training needs for staff at the regional offices and Water System Scheme on new technologies.

Fostering strong partnerships with vendors, dealers, and other contracted services in. adherence to service level agreement (SLA).

Overseeing the Local Area Network system to ensure smooth flow of information

Working with various units and utilizing application for data analysis, generating insight, to informed business.

Project Management: Handling timelines, resources, and tasks effectively to meet project objectives.

Skills: Team Leadership, System Admin, Database Management, Data Analysis, Data visualization, System Optimization and Network Support

Institution

Vodafone Ghana 8thSeptember2014 - to April,2018

Closed Loop Specialist

Job Responsibility/Achievement

Support the end to end of Madelia processes (Net Promoter Score) and ensuring quality customer services processes per Vodafone standards.

Coordinate incident management and drive resolution.

Applying the appropriate analytic tools, techniques and coordinating across various sectors in resolution of customers issues

Recommending improvements to analytic methods and participating in continuous improvement learning.

Preparing and compiling weekly and monthly reports, graphs, and charts to extract business insights for making informed decisions across multiple channels and functional departments.

Problem-Solving: Applying analytical skills to solve complex business problems using data-driven insights.

Communication Skills: Clearly conveying findings, insights, and recommendations to both technical and non-technical stakeholders.

Technology Proficiency: Familiarity with customer service tools, CRM software, and other technologies to streamline interactions and manage customer information effectively.

Skills: Team Leadership, Data Analysis, Adaptability,Problem solving and Customer Experince

Customer Service Personal /Survey Researcher (Out Bound)

Job Responsibility/Achievement

Conduct surveys and collect data, using methods such as interviews questionnaires, focus groups, market analysis survey and file review.

Updates and changes to in survey implementation and methods

Displaying of data in various statistical form for easy identification

Updates job knowledge by studying and participating in educational opportunities.

Skills: Team Leadership, Communication Skills, Active Listening, Product/Service Knowledge, Adaptability, Empathy and Patience and Customer Experince

Hypersoft May 2006 - Novermber2008

ad212l@r.postjobfree.com

Mobile: +233-**-*******

An Engineer

Job Responsibility/Achievement

Participating in bootcamps.

Introduce and integrate new technologies into existing data center environments

Providing consulting services on ERP Systems form Oracle and Microsoft.

Creation and configuration of an instance of SQL Server databases

Skills: Team Leadership, BootCamp Traing (Oracle Product),Problem solving, software engineering

ACADEMIC QUALIFICATION

Qualification Awarding Institution Date Awarded

Bachelor of Science in Sikkim Manipal University 9thOctober,2009-4thApril,2012

Information Technology of Health, Medical & Technological

(BSc IT) Sciences. India

Certificate in Oracle 10g The Academic Council of NIIT 28thFebruary, 2007

DBA Professional New Delhi, India

Diploma in E-Technology The Academic Council of NIIT 13thOctober,2005

(SQL Administration & New Delhi, India

Java Programming)

Certificate in Windows XP The Academic Council of NIIT 19thMay, 2004

New Delhi, India

Senior Secondary School Ghana Secondary School 18thSeptember, 2001

Certificate Examination Koforidua.

(Science)

Basic Education Certificate De Youngsters International June, 1998

Examination ( B.E.C.E) School, Ring Road

REFERENCES

Dzreh, Benjamin, Vodafone Ghana

Business Process Manager, Business Quality Assurance

Tel: +233*********

ad212l@r.postjobfree.com

Ama Dadzie Paintsil, Vodafone Ghana

Medallia and Mystery shopping Specialist

Tel: 020*******

Email: ad212l@r.postjobfree.com

Mrs. Safuratu M, Andani

Regional Director

Community Water and Sanitation Agency-Greater Accra Region

Tel: 024*******, 020*******

Email: ad212l@r.postjobfree.com, ad212l@r.postjobfree.com

Contact this candidate