Annette Lattier

Customer Service Representative

Fort Worth, TX 76155

ad211d@r.postjobfree.com

+1-214-***-****

I am an experienced professional seeking a permanent position to maximize my 20+ years of people oriented experience, communication skills, and problem analysis/solving abilities. A position with your company will allow me to bring my positive attitude to a team player environment in order to build positive relationships with team mates as well and clients. Authorized to work in the US for any employer

Work Experience

Collections Representative

Bread Financial - North Richland Hills, TX

January 2022 to August 2022

Placing outbound calls to past due customers to bring the account that was four payments or more past due current, working on dialers and leaving voicemails. Customer Service Representative

Chewy - Dallas, TX

August 2021 to January 2022

Assisting customers with placing orders and correcting customers accounts via phones and emails . Customer Service Representative

Assurance Wireless - Tennessee

August 2020 to December 2020

I provided experienced customer care assisting customers with filing claims to replace damaged or lost cellphone devices getting replacement devices shipped to our customers the next business day. American Airlines Cargo Representative

Dialog Direct - Fort Worth, TX

July 2018 to December 2018

• Answer incoming calls and assist customers as needed

• Develop positive relationships with customers to assess their needs.

• Achieve results through teamwork and maintain composure in escalated situations

• Operate accurately and efficiently in a fast-paced environment

• Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals, and shipping docks.

• Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform.

• Estimate freight or postal rates and record shipping costs and weights. Calculate shipping costs.

• Keep records of all goods shipped, received, and stored.

• Check import or export documentation to determine cargo contents and use tariff coding system to classify goods according to fee or tariff group.

• Coordinate shipping activities with external parties Customer Service Representative

Anytime Bail Bonds - Shreveport, LA

December 2012 to July 2018

• Constantly display professionalism, courtesy, and respect in order to asses customer needs

• Complete time sensitive bonding paperwork accurately and efficiently

• Receive, post, and process payments with the accused and their families

• Follow all State and National regulations for surety bonds

• Initiate defendant assessment to ensure adherence for future obligations with the justice system

• Uphold legal statutes to successfully contribute to fugitive recovery

• 50% travel to jails and courts for bond posting

• Developed strong relationships with law enforcement and court officials

• Updated and maintain office files, schedules, and client correspondence Customer Service Representative

Teleperformance - Shreveport, LA

February 2012 to September 2016

Assisting customers on inbound calls with billing and device issues and connectivity issues with service. Assembler

General Motors - Arlington, TX

January 1997 to March 2011

• Carry out quality assurance to assess work for errors and/or compliance issues.

• Maintain composure in high stress environments and situations

• Utilization of all tools & programs available to achieve production goals

• Identify opportunities for standardized work and efficiency improvements

• Use PC daily to track defects, downtime, material scrap, and safety issues

• Installs mechanical and electrical components and systems, such as engine, transmission, and axle units, pumps, wire harnesses, instrument control panels, exhaust, brake and air-conditioning systems.

• Loaded and unloaded robots making necessary weld to appropriate areas and the SUV Customer Service Representative

Cablevision - Shreveport, LA

September 1990 to September 1995

• Provided accurate information about new and existing service

• Maintained all regulatory practices, ensuring privacy and security guidelines are met

• Successfully researched dispute claims with a 90% resolve rate

• Routinely handled high call volume with an excellent quality score

• Identified and provided solutions for customers entertainment needs

• Filled in for team leader to assist new team members, take escalated calls, and resolve complex issues

• Sell new products and services to grow business by increasing customer relationship Education

High school or equivalent

Skills

• Team player

• Computer Literacy

• Data entry (2 years)

• Customer service (7 years)

• Microsoft Office

• Computer skills

• Typing

• Quality Assurance

• Cold Calling

Certifications and Licenses

Driver's License

Assessments

Customer service — Proficient

March 2022

Identifying and resolving common customer issues

Full results: Proficient

Call center customer service — Proficient

April 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Basic computer skills — Familiar

June 2022

Performing basic computer operations and troubleshooting common problems Full results: Familiar

Sales skills — Highly Proficient

April 2022

Influencing and negotiating with customers

Full results: Highly Proficient

Work style: Reliability — Proficient

March 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Work style: Conscientiousness — Familiar

March 2022

Tendency to be well-organized, rule-abiding, and hard-working Full results: Familiar

Customer focus & orientation — Proficient

April 2022

Responding to customer situations with sensitivity Full results: Proficient

Attention to detail — Proficient

September 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Administrative assistant/receptionist — Completed

February 2022

Using basic scheduling and organizational skills in an office setting Full results: Completed

Written communication — Familiar

December 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar

Scheduling — Completed

December 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed

Verbal communication — Proficient

December 2022

Speaking clearly, correctly, and concisely

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS & ABILITIES

Exceptional listener and communicator who effectively conveys information verbally and in writing. Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.

Computer-literate performer with extensive software proficiency covering wide variety of applications. Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

Proven relationship-builder with proven interpersonal skills. Dependable, responsible contributor committed to excellence and success. Highly adaptable, mobile, positive, patient, resilient risk-taker who is open to new ideas. Seasoned professional whose honesty and integrity provide for effective leadership and optimal business relationships.

Innovative problem-solver who can generate workable solutions and resolve complaints.

Contact this candidate