Peggy Matheny

Military wife with alot of work experience, bilingual speak English & Spanish

Vestal, NY 13850

ad2119@r.postjobfree.com

904-***-****

Love the medical field but willing to work in other job opportunities.

Willing to relocate to: Binghamton, NY - Johnson City, NY - Vestal, NY

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

GuideWell Connect - Jacksonville, FL

August 2020 to October 2020

Customer service/telemarketing for government health insurance data entry

Receptionist/Office Assistant

LAKA Skin Care and Spa - Hawaiian Beaches, HI

July 2019 to August 2019

Checking in patients, prep rooms, make tea, clean rooms for next patient, schedule appointments.

Cashier/Customer Service

Winn Dixie - Tavares, FL

August 2016 to August 2017

cash handling, customer service, bagging, checking out items

Office Manager

Bodyworks Physical Therapy & Aqua Therapy - Johnson City, NY

February 2015 to September 2015

• Transmitted correspondence and medical records by mail, e-mail and fax.

• Executed daily operations of preparing charts, verifying insurance, collecting copayments.

• Performed various clerical and administrative functions, such as ordering and maintaining an inventory

of supplies.

• Trained my assistant in doing my duties in case of me being out of the office.

• Operated office equipment such as voice mail messaging systems, and used word processing,

spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters,

case histories and medical records.

• Answered all incoming calls, set up appointments for the office all data entry to established patients

and new patients

• Supervised 5 school students for their scheduled work hours,

• Interviewed patients in order to complete documents, case histories, and forms such as intake and

insurance forms.

• Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff.

• Successfully handled patients on the phone and in person

• Received and routed messages and documents

• Answered telephones and directed calls to appropriate staff.

• Scheduled and confirmed patient appointments, medical consultations.

• Restructured and improved appointment scheduling and phone

• Completed insurance and other claim forms.

All prior authorizations and precertification's for patients

Medical Assistant

Asthma & Associates - Colorado Springs, CO

September 2009 to October 2009

Roomed patients, took there vitals signs and chief complaint, sterilization of tools every morning when

needed for procedures in autoclave, stocked up closet of medication when needed, covered front desk,

referrals for patients, prescription refills called in to pharmacy, answered phone, made appointments

Authorizations coordinator

Dr. Frederic Bushkin - Hollywood, FL

October 2005 to October 2007

Referrals and authorizations for all patients who needed to have schedule surgeries or to see other

specialists, answered calls, verified insurance, medical records filling, Assistant office manager in

training, accounts receivable, accounts payable, translated for Spanish speaking patients, roomed

patients when needed.

Referral Coordinator

Dr. Donald Weiss - Hollywood, FL

May 2003 to September 2005

Responsible for all referrals and authorizations for in patient and outpatient procedure and office visits,

all authorizations for prescription refills not covered, setting up appointment's for patients and covering

phones for coworkers who were either absent or on break, faxed reports, covered front desk when needed

and verified insurance

Unit Secretary

Kendall Regional Medical Center - Kendall, FL

July 2002 to October 2002

Have many years of experience in CPT coding and ICD 10 Medical terminology, Rx refills, Insurance

verification,

Referrals and Prior Authorizations, Insurance knowledge, vitals, blood draw, injections, breathing

treatments for adults and pediatrics. Medisoft software, Kareo billing software. Management skills,

customer service and cash

Handling. Microsoft Word, Excel, Outlook, PowerPoint.

Education

Associate in Medical Assistant

Miami-Dade Community College - Miami, FL

February 1989 to November 1989

Skills

• Microsoft office, bilingual (10+ years), Customer Service Skills (10+ years)

• Customer Service (10+ years)

• Team Member

• Food Service

• Front Desk (10+ years)

• Greet (5 years)

• Officemate

• ICD-10 (10+ years)

• CPT Coding (10+ years)

• Insurance Verification (10+ years)

• ICD-9 (10+ years)

• Medical Records (10+ years)

• Patient Care

• Medical Billing (2 years)

• Medical Coding (4 years)

• Medical Terminology (10+ years)

• Vital Signs

• Medical Office Experience (10+ years)

• Anatomy Knowledge (10+ years)

• EMR Systems (5 years)

• Hospital Experience

• Triage (2 years)

• Data Entry

• HIPAA (10+ years)

• Medical Scheduling

• Nursing

• Experience Administering Injections (2 years)

• ICD Coding (10+ years)

• Phone Etiquette (10+ years)

• Medical office management

• Office manager experience (4 years)

• Laboratory Experience

• Quality Assurance

• Typing

• Microsoft Powerpoint

• QuickBooks

• Physiology Knowledge

• Translation (10+ years)

• Spanish

• Computer literacy

• Office experience (10+ years)

• Accounting

• English

• Multilingual (10+ years)

• Cash handling

• Time management

• Medical receptionist (10+ years)

• Documentation review

• Clerical experience (10+ years)

• Venipuncture (5 years)

• Word processing (7 years)

Certifications and Licenses

Medical Assistant

Present

CPR

March 2015 to March 2017

Assessments

Logic & Critical Thinking — Completed

April 2019

Using logic to solve problems.

Full results: Completed

Customer Focus & Orientation — Highly Proficient

September 2019

Responding to customer situations with sensitivity.

Full results: Highly Proficient

Written Communication — Familiar

March 2019

Measures a candidate's ability to convey written information using proper grammar rules.

Full results: Familiar

Electronic Health Records: Best Practices — Proficient

March 2019

Knowledge of EMR data, associated privacy regulations, and best practices for EMR use.

Full results: Proficient

Verbal Communication — Highly Proficient

March 2019

Measures a candidate's ability to effectively convey information when speaking.

Full results: Highly Proficient

Medical Terminology — Proficient

September 2020

Understanding and using medical terminology

Full results: Proficient

Verbal Communication — Highly Proficient

October 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Customer Service — Proficient

September 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Contact this candidate