Bilingual medical receptionist
Resume:
Peggy Matheny
Military wife with alot of work experience, bilingual speak English & Spanish
Vestal, NY 13850
**************@*****.***
Love the medical field but willing to work in other job opportunities.
Willing to relocate to: Binghamton, NY - Johnson City, NY - Vestal, NY
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
GuideWell Connect - Jacksonville, FL
August 2020 to October 2020
Customer service/telemarketing for government health insurance data entry
Receptionist/Office Assistant
LAKA Skin Care and Spa - Hawaiian Beaches, HI
July 2019 to August 2019
Checking in patients, prep rooms, make tea, clean rooms for next patient, schedule appointments.
Cashier/Customer Service
Winn Dixie - Tavares, FL
August 2016 to August 2017
cash handling, customer service, bagging, checking out items
Office Manager
Bodyworks Physical Therapy & Aqua Therapy - Johnson City, NY
February 2015 to September 2015
• Transmitted correspondence and medical records by mail, e-mail and fax.
• Executed daily operations of preparing charts, verifying insurance, collecting copayments.
• Performed various clerical and administrative functions, such as ordering and maintaining an inventory
of supplies.
• Trained my assistant in doing my duties in case of me being out of the office.
• Operated office equipment such as voice mail messaging systems, and used word processing,
spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters,
case histories and medical records.
• Answered all incoming calls, set up appointments for the office all data entry to established patients
and new patients
• Supervised 5 school students for their scheduled work hours,
• Interviewed patients in order to complete documents, case histories, and forms such as intake and
insurance forms.
• Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff.
• Successfully handled patients on the phone and in person
• Received and routed messages and documents
• Answered telephones and directed calls to appropriate staff.
• Scheduled and confirmed patient appointments, medical consultations.
• Restructured and improved appointment scheduling and phone
• Completed insurance and other claim forms.
All prior authorizations and precertification's for patients
Medical Assistant
Asthma & Associates - Colorado Springs, CO
September 2009 to October 2009
Roomed patients, took there vitals signs and chief complaint, sterilization of tools every morning when
needed for procedures in autoclave, stocked up closet of medication when needed, covered front desk,
referrals for patients, prescription refills called in to pharmacy, answered phone, made appointments
Authorizations coordinator
Dr. Frederic Bushkin - Hollywood, FL
October 2005 to October 2007
Referrals and authorizations for all patients who needed to have schedule surgeries or to see other
specialists, answered calls, verified insurance, medical records filling, Assistant office manager in
training, accounts receivable, accounts payable, translated for Spanish speaking patients, roomed
patients when needed.
Referral Coordinator
Dr. Donald Weiss - Hollywood, FL
May 2003 to September 2005
Responsible for all referrals and authorizations for in patient and outpatient procedure and office visits,
all authorizations for prescription refills not covered, setting up appointment's for patients and covering
phones for coworkers who were either absent or on break, faxed reports, covered front desk when needed
and verified insurance
Unit Secretary
Kendall Regional Medical Center - Kendall, FL
July 2002 to October 2002
Have many years of experience in CPT coding and ICD 10 Medical terminology, Rx refills, Insurance
verification,
Referrals and Prior Authorizations, Insurance knowledge, vitals, blood draw, injections, breathing
treatments for adults and pediatrics. Medisoft software, Kareo billing software. Management skills,
customer service and cash
Handling. Microsoft Word, Excel, Outlook, PowerPoint.
Education
Associate in Medical Assistant
Miami-Dade Community College - Miami, FL
February 1989 to November 1989
Skills
• Microsoft office, bilingual (10+ years), Customer Service Skills (10+ years)
• Customer Service (10+ years)
• Team Member
• Food Service
• Front Desk (10+ years)
• Greet (5 years)
• Officemate
• ICD-10 (10+ years)
• CPT Coding (10+ years)
• Insurance Verification (10+ years)
• ICD-9 (10+ years)
• Medical Records (10+ years)
• Patient Care
• Medical Billing (2 years)
• Medical Coding (4 years)
• Medical Terminology (10+ years)
• Vital Signs
• Medical Office Experience (10+ years)
• Anatomy Knowledge (10+ years)
• EMR Systems (5 years)
• Hospital Experience
• Triage (2 years)
• Data Entry
• HIPAA (10+ years)
• Medical Scheduling
• Nursing
• Experience Administering Injections (2 years)
• ICD Coding (10+ years)
• Phone Etiquette (10+ years)
• Medical office management
• Office manager experience (4 years)
• Laboratory Experience
• Quality Assurance
• Typing
• Microsoft Powerpoint
• QuickBooks
• Physiology Knowledge
• Translation (10+ years)
• Spanish
• Computer literacy
• Office experience (10+ years)
• Accounting
• English
• Multilingual (10+ years)
• Cash handling
• Time management
• Medical receptionist (10+ years)
• Documentation review
• Clerical experience (10+ years)
• Venipuncture (5 years)
• Word processing (7 years)
Certifications and Licenses
Medical Assistant
Present
CPR
March 2015 to March 2017
Assessments
Logic & Critical Thinking — Completed
April 2019
Using logic to solve problems.
Full results: Completed
Customer Focus & Orientation — Highly Proficient
September 2019
Responding to customer situations with sensitivity.
Full results: Highly Proficient
Written Communication — Familiar
March 2019
Measures a candidate's ability to convey written information using proper grammar rules.
Full results: Familiar
Electronic Health Records: Best Practices — Proficient
March 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use.
Full results: Proficient
Verbal Communication — Highly Proficient
March 2019
Measures a candidate's ability to effectively convey information when speaking.
Full results: Highly Proficient
Medical Terminology — Proficient
September 2020
Understanding and using medical terminology
Full results: Proficient
Verbal Communication — Highly Proficient
October 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Customer Service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
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