Carlos, Aprille

Haskell, NJ

Mobile: 1-862-***-****

ad210v@r.postjobfree.com

Professional Summary

Results-driven change agent with career-long record of account management, stakeholder relationship management, and customer satisfaction success for leading organizations

Proven talent for aligning business strategy and objectives with established account management and customer service paradigms to achieve maximum operational impacts with minimum resource expenditures. Growth-focused thought leader passionate about continuously improving operations to maximize customer satisfaction. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as logistics, shipping, and supply chain expertise.

Core Competencies

•Account Management

•Shipping/Transportation Operations

•Logistics/Supply Chains

•Project Management

•Customer Satisfaction/Engagement

•Relationship Management

•Problem-solving

•Analytical Skills

•Sales

•Lead Generation

•Communication

•Negotiation

Professional Experience

Proprint Graphixs, Pompton Lakes, NJ, October 2020 to Present

MANAGER

•Direct daily production and distribution operations of the embroidery facility while placing strong emphasis on compliance with safety guidelines and regulations.

•Distribute tasks to a group of 10 employees and ensure each employee completes their assigned tasks on time and up to company standards for quality.

•Communicate with clients to finalize product design and complete requested corrections in a timely manner to uphold operational efficiency.

•Utilize digitizing software such as Compucon and EOS to design company’s logo or art, then transfer the final design to a computer embroidering machine.

SHOPS DEPOT Shopify Store, JANUARY 2020 to OCTOBER 2021

ACCOUNT OWNER

•Pilot the creation and development of an e-commerce store specializing in General Merchandise.

•Navigate negotiations with suppliers to receive inventory ahead of deadlines to stay ahead of customer demands.

•Update website content as well as execute marketing initiatives and SEO to expand the store’s market reach.

•Fulfill orders in a timely manner to ensure efficient store operations and maximize customer satisfaction.

•Forge and cultivate relationships customers to earn trust, maximize store ratings, and encourage repeat business.

•Monitor store performance, articulate root-cause analyses, and link outcomes to specific improvement areas to enhance long-term performance.

SELF-EMPLOYED,PASIG CITY, PHILIPPINES & JERSEY CITY, NJ, SEPTEMBER 2018 to Present

RENTAL PROPERTY MANAGER

•Spearhead the management of 4 rental properties in the Philippines and NJ (Newport) area.

•Administer property listings and rental schedules on Airbnb, Booking.com, and other platforms.

•Align objectives and bridge communications with prospective renters to gather their personal preferences and orchestrate an outstanding customer experience.

Amazon, Carteret, NJ, August 2017 to September 2019

PROCESS GUIDE

•Assisted the manager in operating the shift with 30 employees by guiding workflows and daily production goals, tracking labor, and evaluating products for damages.

•Enforced employee compliance with Amazon’s safety rules and regulations to minimize the possibility of accidents or injuries.

•Verified each shift was ready for handoff by clearing all problem solve units (inventory problems regarding ASIN labels, damaged units, expired dates of food and health products) and ensuring WIPs were in proper 5S locations.

•Ensured priority products were shipped on time for on-time delivery to maximize customer satisfaction.

•Completed cycle-counting and related analyses to gather data on the root causes of variance in inventory and quality assurance initiatives.

•Liaised with the Operations Manager and the Area Manager regarding the team’s performance and areas requiring improvement, acquiring extensive experience in communicating across all levels of management.

•Educated and trained Ambassadors in utilizing qualitative and quantitative problem-solving strategies to generate data-driven solutions.

•Cultivated extensive experience in managing operations, logistics, employees, and supply chains.

Previous Experience

GILBYS, Haskell, NJ, November 2000 to DECEMBER 2007 EMBROIDERY DIGITIZER/GRAPHIC ARTIST

Education and Credentials

PRACTICAL NURSE, 2010

Eastwick College, Hackensack, NJ

Volunteerism

Union Community Church

Additional Information

Languages: English, Tagalog

Technical Proficiencies: Microsoft Office Suite (Excel, PowerPoint, Word), Photoshop, 5S, Shopify, Google Ads, Facebook Ads, SEO, Cryptocurrencies, Stock Trading

Interests: Snowboarding, wakeboarding, golfing, photography, literature, tennis (recreational)

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