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Mental Health Customer Service

Location:
Salt Lake City, UT
Posted:
January 23, 2024

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Resume:

SKILLS

EXPERIENCE

Tony Whitehead

385-***-**** ad20zs@r.postjobfree.com West Valley City, Ut 84120

* ***** ** ********** ******* in mental health and substance abuse eld. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to di ferent processes and drive company objectives. Committed to providing compassionate support to individuals seeking Behavioral health services. Resourceful and results-driven with a passion for growth and e ciency to meet company needs and increase service value.

• Assessment and Evaluation • HIPAA Compliance

• Crisis intervention • Training and Education

• Client Communication and sta f • Con ict Resolution

• Customer service • Documentation and Record keeping

• Problem Solving • Organizational skills

• E fective communication

PROGRAM STAFF

Phoenix Recovery Center

South Jordan, UTAH

May 2021 - Present

• Experience in EMAR system

• Report and document client behavior

• COW'S/CIWA'S

• Instruct new employees regarding company policies and procedures

• Manage admissions processes for incoming clients, promptly collecting and processing necessary documents

• Medication dispensing, counts, and disposal of discontinued medications

• Attend trainings to stay up to date on policies and procedures

• Fill out CSSRS on clients with high suicide ideation, and self harm and crisis intervention WAREHOUSE ORDER PICKER

Coca cola

Draper, UTAH

November 2019 - May 2021

• E ciently operated warehouse machinery such as pallet jacks, forklifts, and order pickers.

• Worked e ciently under pressure in order to meet tight deadlines set by management.

• Utilized computer systems to track inventory levels, orders, shipments. Demonstrated excellent communication skills when communicating with co-workers regarding order discrepancies or product availability.

• Maintained an orderly and clean work area by following safety regulations.

• Assisted with maintaining records related to received goods such as quantity received, date received.

• Performed regular cycle counts in order to maintain accurate inventory levels in the warehouse. EDUCATION

REFERENCES

Adapted quickly when changes occurred within the workplace due to new processes or technologies being implemented.

• Adhered to company policies and procedures while performing daily job functions. CONSTRUCTION LABORER

Unique custom exteriors

West Jordan, UTAH

June 2016 - March 2019

• Managed and coordinated multiple projects while ensuring timely completion.

• Identi ed ways to improve e ciency in operations and implemented process changes.

• Maintained cleanliness of work site by removing debris and trash.

• Used hand drill and saw machine to cut required measurements of materials.

• Worked collaboratively with teams of other construction workers.

• Followed safety protocols at all times while working on the construction site.

• Installed drywall, insulation, paneling, siding, doors, windows, roo ng material.

• Maintained site cleanliness by organizing equipment and disposing of hazardous or excessive materials.

• Performed basic maintenance activities such as cleaning tools after use.

• Loaded and unloaded building materials from trucks with forklifts or cranes.

• Erected sca folding and ladders to assemble structures above ground level.

• Adhered strictly to OSHA regulations regarding safety practices on the job site. HIGH SCHOOL DIPLOMA

Woods Cross High, Woods Cross, UTAH

Jun 2000

References available upon request



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