PROFESSIONAL PROFILE

IROROGBARE

OGHENEKEVWE GIFT

CONTACT ADDRESS

*, **** ****** ******, ******* Bus Stop Abaranje Ikotun, Lagos. Phone: 080********, 081********

E-mail: ad20yd@r.postjobfree.com

Customer service professional with a proven track record in the retail sectors, combined with a customer’s approach to business. With over 4 years of experience in customer facing roles for leading outsourcing firms and retail organizations, I am able to provide an outstanding service within any environment and deal with a broad range of customer’s needs from initial enquiries, through to sales, transactions and complaints handling.

Customer Service

Complaint handling

Excellent Communication

Detail oriented

Active Listening

Interpersonal Skills

2020 – Present TWINSFAJA SUPERMARKET

Position: Sales Representative

Responsibilities:

Deal with a large number of customers daily, ensuring complete satisfaction

Handle customers enquiries and complaints promptly and effectively

Take customers orders and ensure their products are delivered to them within astipulated period of time

Create invoice and tickets of sales, enquiries, complaints and calls made daily

Manage customers details using a complex data base and make amendments oncustomer’s request

Work together with the finance department to ensure customers refunds are processed ata stipulated time.

Key Achievements:

Resolve 100% of customer’s complaints within the guideline time of 48 hours

Meet up to the 100% of the sales target given

2015- 2018 IBRO FASHION HOUSE

Personal Assistant

EDUCATIONAL QUALIFICATIONS

2018-2020 Ogun State Institute of Technology (ND)

Public Administration

2013-2016 Perfection Gate Academy Igando, Lagos

Senior Secondary School Certificate

2011-2013 Ireyemi Group Of Schools, Idimu Lagos,

Lagos State. First School Leaving Certificate (FSLC) REFERENCE

Available on Request

Contact this candidate