ad20xv@r.postjobfree.com JEROME I. CRUZ 602-***-****

SUMMARY

Knowledgeable and resourceful, results-driven professional with over 20 years of progressive experience in training, sales, management, business development and public relations. Highly effective in general management, human resource management, customer relations and project accounting. Adept in all aspects of administration and the use of business technology, LAN and WAN administration. Developed, managed, empowered, motivated and coached teams in retail and other industries. Created departments and special projects teams. Managed confidential and top secret information. Very effective communicator, proficient in both English and Spanish. PROFESSIONAL EXPERIENCE

Amazon, GYR2 - Phoenix, AZ 05/20 - 06/22

Ship Clerk/OB Lead PA (L3)

Assisted in launching GYR2 as a Subject Matter Expert for Receive and Prep departments. Taught several PA’s standard of work for them and their departments. Managed all ship clerk functions and maintained control of forty outbound (OB) dock doors and, at times, as many as 65 OB dock doors. Created my own spreadsheets and taught my replacement, who has kept the process as I developed it. As OB Lead dock PA, I also developed my own spreadsheets and started training my Process Guide for her continued success and promotion to PA. Constantly worked on safety and proper loading technique. Counseling and associate interaction. Connection scores, labor tracking, assigning work areas, inspecting and coaching on standard of work. Amazon, GYR3 - Phoenix, AZ 07/21 - 10/21

Lead PA (L3) - Prep dept.

Supported Area Manager (AM) and associates. Executed standard work duties. Provided vacation coverage for AM. Taught, coached and trained on standard of work. Tracked and reported labor hours, productivity and labor sharing. Understood workflow and daily production goals and removed barriers in order to attain said goals. Stand ups, counseling, associate interaction and keeping safety on everyone’s minds. Reported issues, escalated concerns and interacted with associates to ensure that we kept the same high standards, across the board, as established by Amazon. Ensured line conditioning and access to work. Exhibited ability to be decisive a midst ambiguity.

Amazon, GYR3 - Phoenix, AZ 12/20 - 07/21

Lead PA (L3) - Receive dept.

Assisted in launching GYR3. The first crossdock in AZ. Supported AM and associates. Executed standard work duties. Provided vacation coverage for AM. Taught, coached and trained on standard of work. Tracked and reported labor hours, productivity and labor sharing. Coached and assisted Process Guide (PG) in interviewing and receiving a promotion to L3. Understood workflow and daily production goals and removed barriers in order to accomplish those goals. Stand ups, associate interaction and making safety everyone’s priority. Reported issues, escalated concerns and motivated associates to ensure that my team maintained high standards as established by Amazon. Assured line conditioning and access to work. Amazon, PCA1 - Phoenix, AZ 05/20 - 12/20

Seasonal Associate (L1)

Arrived one week after opening and assisted in the launch of the first temporary crossdock in AZ. Fluid team truck loading in a safe and effective manner. PG for Fluid load night crew. Coached and trained fellow associates in the proper method of safe and effective truck loading. Made sure that breaks were taken on time and for appropriate time. Zero injuries incurred. Monitored productivity and proper deployment of personnel. Contributed to production improvements and overall team performance. Stepped in as needed. Jerome I. Cruz Page 2

El Super - Phoenix, AZ 2018 - 2019

Store Asst. Director

Opened a new store and doubled revenues in one year to approximately $500K a week. Co-managed, with the Store Manager, all areas of store operations to meet and exceed financial targets. Managed, supervised and provided leadership to approx. 109-124 team members in the store. All aspects of store management and compliance.

Fry’s Food and Drug, Phoenix, AZ 2013 - 2018

Store Co-Manager

Co-managed all areas of store operations over various departments and with the assistance of department heads to meet and exceed financial targets. Implemented and maintained effective inventory control methods in all departments. Exhibited an aptitude in reading and interpreting documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals. Forecasted hours, adhered to budget, scheduled and organized work force. Coached, taught and trained department leaders and other personnel. Completed special projects as assigned. Managed, supervised and provided leadership to approx. 115-152 team members in the store. Employed strong ability to solve issues and deal with a variety of situations where limited standardization existed. Planned and conducted regular meetings with departmental managers and personnel. Supervised sanitation and food safety program in compliance with division and state standards. Maintained security (cash handling, shop lifting and theft control/prevention). Effectively performed many Human Resource functions such as generating job requisitions, interviewing, generating and presenting offer letters, terminations and helping employees with payroll and other benefits. Up 4.8% in identical sales over previous year in a million dollar a week store.

EDUCATION

Northern Arizona University (NAU) and Glendale Community College National Dean's List and NAU Dean’s List. Public Relations officer for the Hispanic Honor Society at NAU Management Development Program (MD1) at Fry's Food and Drug Several schools and specialized training - USMC