Patricia Claggion

Vienna, VA ***** 571-***-**** ad20w2@r.postjobfree.com

Professional Summary

Dedicated, focused, and highly motivated professional looking to obtain an advanced position which utilizes transferable skills and education. Hardworking and adaptive with the ability to work in both team and solo environments. Known for the ability to work well under pressure and consistently meet company goals.

Education

MyComputerCareer Online May 2021

Information Technology Security Administration

American InterContinental University Schaumburg, IL June 2013

Associate of Science, Information Systems

Technical Skills

Proficient in MS Office Suite

Upgrade all components of desktops, laptops, including hard drives, CPUs, memory, wireless network cards and many other peripherals

Diagnose, Repair/Replace failing or bad components in desktops, laptops, or portable devices

Disassemble and Reassemble desktop PC

Knowledge of PeopleSoft, SAP, Workday. Faster Web, Smartsheet, and ServiceNow

Experience

Data Entry Specialist for City of Alexandria Fleet Management (November 2022 — Present)

Data Entry {digitizing over 1000 paper files}

Attention to detail reviewing documents and inputting correct information into the system (Faster Web)

Transfer reports from PDF and export to Excel

Data Clean up

Electric Vehicle Concierge for Reliance One, Detroit, Michigan (November 8, 2021 —September 2, 2022)

Strategic agility/acumen continuously aimed to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer making their EV buying and owning experience better

Ability to filter/process who is on the line (product loyalist, conquest person, etc.) and think differently about who they are/their perspective and issues

Ability to quickly learn our EV products and use that knowledge to answer customer questions on features and specifications of the vehicle

Basic understanding of electric vehicles and home charging options

Work within GM systems and personnel and how to use provided tools to do the job

Ability to transfer learnings from one call to the next – ability to synthesize inputs from customers, distill issues – recommend solutions – ask for help/input – etc.

Inbound/Outbound Customer Service Representative for Deval LLC, Tysons Corner, VA (October 2021) – (November 5, 2021)

Outbound Call Center Agent for Robert Half Office Teams with Deval LLC as their Client in Tysons Corner, VA (November 2020 —September 2021)

Navigate various software and platforms to document all communication with customers

Make calls to clients to learn about and address their needs, complaints, or other issues with application and the uploading of documents

Exercise good judgement and discretion while accessing highly confidential and sensitive data

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members (inbound and outbound) on trust and reliability.

ASAP Assist Customer Service Agent for Freddie Mac, McLean, VA

(September 2018 — March 2020)

Navigate various software and platforms to document all communication with customers

Answer employee and vendor inquiries and resolve issues by either providing a direct response or escalating the issue

Exercise good judgement and discretion while accessing highly confidential and sensitive data

Accounts Payable Associate for Freddie Mac, McLean, VA (August 2006 — August 2018)

Utilized software such as PeopleSoft 9.2 to process a monthly average of 250 purchase order (PO) and non-PO invoices

Responsible for resolving checkbook discrepancies, sending checks remitted to foreign companies, and for processing check requisitions and fixed-price invoices

Researched payments and compared purchase order / subcontract prices, payment terms, and freight charges prior to processing

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