Kelly L. Shea

ad20v5@r.postjobfree.com linkedin.com/in/kelly-shea-6ba15433 413-***-**** Webster, MA

Career Summary

Motivated Customer Service and Transportation experience successful at overseeing transportation operations. Excellent problem solving, interpersonal skills, schedule, and routing knowledge with full range of supervisory experience. Expert in determining transport routes, keeping track of transport vehicles, and directing quick response teams in case of vehicle breakdown and resolving customer problems and concerns.

Areas of Expertise

Distribution Management ● Training and Leadership

Vendor and Staff Relations ● Routing and Logistics

Policy and Procedure Compliances ● Problem Solving

Microsoft Office Experienced ● Road net Skilled

Professional Experience:

EL Harvey & Sons/Waste Connection 2022-2023

Customer Service Representative

Works in conjunction with other departments to resolve customer disputes

Effectively communicates issues, needs and opportunities with customer service employees and other managers.

Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service

US Foods, Norwich, CT 2021-2022

Router

Utilizing specified software, route trucks by matching customer orders to appropriate loads assigned to trucks.

Utilizing specified software, balance loads per trailer by size and weight of product and pallets to be loaded.

Build cost effective routes while maintaining customer needs.

Burris Logistics, Rocky Hill CT 2019-2020

Transportation Supervisor

Responsible for training of all new drivers established and maintained all DOT files

Completed all compliance required records for accidents, MVR, and driver information.

Routing of product to ensure on time deliveries, mileage saving, and most efficient savings.

Trained and oversaw 40 drivers and 5 staff assigning daily tasks and ensuring all done in a timely efficient manner.

World Class Distribution Logistics, Bloomfield CT 2018-2019

Logistics Supervisor

Establish and manage relations with warehouses, sales, Customer corporate office, contracted carriers, and customers

Assign tasks, review work, and provide direction to staff while ensuring logistics processes are met within established timelines

Creates, develops, and manages a customer focused service environment

Ryder Dedicated Logistics, Marlboro, MA 2016-2017 Customer Logistics Supervisor

Conducted planning, dispatching and backhaul while providing excellent customer service. Used computer skills using Microsoft Skills Excel, Word, Access, PowerPoints, E-mail, and Internet.

Key Achievements:

Diligent on getting location on time from .5% to 69% in three-month period (National score 80% and above.

Responsible for Payroll and DOT records for 20+ drivers. Worked in TMW routing system to create more efficient routing and IT Team to require all tools available to reach that goal.

United Natural Foods, Dayville CT 2007-2016

Routing Supervisor

Directed eight-member team to develop the most efficient routing system for Organic Food Distributor. Oversaw dispatching, routing, tracking, and shipping activities to ensure safe, prompt, and accurate delivery to customers.

Key Achievements:

Maintained on time report for deliveries and backhauls at 94% and above according to company requirements.

Accountable for ensuring all customer delivery windows for Whole Foods and other time sensitive customers are met to ability while keeping in DOT compliance.

Maintained long-standing business relationships with sales, vendors, drivers, and customer service.

Education

Holyoke Community College, MA

Associate Degree in Business/Office Administration

References Available upon Request

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