Customer Service Administrative Assistant
Resume:
IWONA ZARZYCKI
Mount Dora, FL 32757
************@*****.***
Cellular: 407-***-**** or 407-***-****
ADMINISTRATIVE ASSISTANT / CUSTOMER SERVICE INSIDE SALES REP / BHT/ FULL CYCLE RECRUITING
Energetic and highly motivated team player seeking a challenging full-time position as an Administrative Assistant /Customer Service Representative / Recruiter. Enthusiastic about gaining professional employment with a company that I can learn and grow with. Flexible with hours and days of work, and have the ability to work remotely, hybrid and onsite.
ADECCO STAFFING (Full Cycle Talent Acquisition Delivery Recruiter-Hybrid) July 2021- Present
Facilitate the full-cycle recruitment process across all business lines and source candidates through proven recruitment channels. Positions include logistics, PFI, banking, high volume light industrial, and customer service positions.
Ran reports for manager when she was out of the office.
Maintain and update candidates records in Bullhorn database, process associates address, answer any inquiries made by associates and escalate as appropriate.
Call qualified candidates to discuss potential job placements with them.
Implement effective recruiting strategy.
Consult with hiring managers to activate and post requisitions that accurately reflect the duties, responsibilities, education, training, and certifications required for the positions.
Maintain professional communication with the client onsite.
Onboard new employees to become fully integrated in USV.
Scheduled candidates for drug tests in First Advantage.
Run background checks for associates per client request.
Maintain weekly payroll for each associate and client.
Scheduled onsite interviews.
Verification on I9 documents.
Schedule in office interviews with associates for potential placement.
Accept walk-ins in onsite office.
Source for candidates on Indeed, ZipRecruiter.
Visit Clients and associates onsite locations.
Mandatory Safety visits to Client sites.
Weekly check in with our associates and clients by phone, email, SMS.
Weekly employee recognition (in person, email, USPS).
Prospecting for New Clients- Door to Door, Email (once a week)
Clear system from duplicate account of associates.
Maintain KPI attainment of 540 calls a week with over 35 submissions to different clients.
Converse with candidates daily, providing high level of respect and patience with each interaction by answering any questions they may have about upcoming placement.
Identify, source, and screen top quality candidates for open opportunities with all clients.
Cross submits candidates for various roles that best suit them within the USA.
Utilize Perform Plus routinely to track KPI’s problems, successes, and moods.
Consistently learning new implemented programs.
ASPIRE HEALTH PARTNERS (Behavior Health Technician-PT), Orlando, FL. 2019 – January 2022
Ensuring patients have a safe and supportive environment.
Carrying out individual treatment plans prescribed by medical professionals.
Monitoring patients and recording my observations.
Reporting back to superiors on each patient’s progress and concerns.
Diffusing situations in which a patient wishes to harm themself or others.
Providing emotional support to patients.
Alerting medical professionals to intervene in emergencies.
Carrying out assessments and other administrative tasks.
Providing transportation to and from medical appointments outside of the facility.
Certified to administer medication to patients as needed.
Leading groups with residents to educate them on different recovery and life skills.
Maintaining strict patient confidentiality (HIPPA).
WAGNER MICRO ENGINEERING (Customer Service/Sales/Accounting) West Palm Beach, FL 2012 - 2022
Maintained accounts and acquired new clients to grow into loyal customers in this decade's long
family business.
Assisted in answering any questions regarding fixing antiques and high-end clocks/watches.
Coordinated travel arrangements, internationally and domestically, of priceless pieces that needed to
be restored.
Ensured all financial records, transactions, and statements are all in line with laws and regulations.
Supervised media feedbacks and made follow up calls to our clients from home base and occasionally traveled to site.
TORNADO INDUSTRIES (Inside Sales/Customer Service) Norridge, IL 2006 – 2010
Developed and implemented new marketing and sales plans for outside sales team.
Increased the customer service satisfaction of outside sales team and clients.
Had the privilege to handle the company's largest accounts such as Grainger, Snap-On, and Home Depot.
Placed orders for outside sales team for new equipment and parts using a pdf file of item schematics.
Handled situations from placed orders, shipping issues, and billing when department manager was out of the office.
Successfully achieved over $4 million in monthly sales as a member of the inside sales department.
Improved the communication in satisfaction rate in our customer service.
AMERICAN FAMILY INSURANCE (Administrative Assistant/Office Manager) Palatine, IL. 2003 – 2006
Fulfilled all executive assistant duties for American Family Insurance Agent Kevin Kulma.
Became certified in the State of Illinois Property and Causality Insurance.
Provided mew customer quotes for Auto, Home, Rental, Business and Life Insurance.
Answered incoming and made outgoing calls to customers as well as greeted walk-ins.
Processed payments over the phone and in person for policies.
Traveled to inspect properties for the agency to insure.
Maintained office supply inventory.
Processed and revied insurance documents to ensure completion and maintain customer files.
Made courtesy calls to clients for payments.
Assessed customer claims to be given to underwriting.
Prepared a competitive policy and presented it to the Board of Bay Colony Condo Association Phase I and II. As a result, I was able to close deals worth over $500,000.
Made Weekly deposits.
CERTIFICATIONS
CPR CERTIFICATION
HIPPA LAW CERTIFICATION
MEDICATION CONTROL AND DISPENSING CERTIFICATION
CDC GUILDLINES CERTIFICATION
COVID-19 CDC EMERGENCY RESPONSE CERTIFICATIONS
OVER 20 OTHER CERTIFICATIONS PERTAINING TO:
DOMESTIC VIOLENCE AND SHELTER
VICTIM EXPLOITATION
TRAUMA AND ABILITY TO RESPOND
CONFLICT RESOLUTIONS
IDENTIFYING SOCIAL AND PHYCHOLOGICAL BARRIERS RELATED TO VICTIMS OF TRAFFICKING AND RECOVERING ADDICTS
SKILLS/STRENGTHS
BILINGUAL (ENGLISH/POLISH)
PROFICENT IN WORD, EXCEL, POWERPOINT AND QUICKBOOKS
HIGH SPIRITED
TEAM PLAYER AS WELL AS ABLE TO WORK ALONE
ABILITY TO PAY CLOSE ATTENTION TO DETAILS AND ABILITY TO MULTITASK
VERY CAPABLE OF DEFUSE CONFLICT
GREAT TIME MANAGEMENT AND COMMUNICATION SKILLS
ALWAYS EXCEED EXPECTATIONS
ABLE TO PASS ANY BACKGROUND
STRONG DECISION MAKING SKILLS
EXPERT AT BULLHORN PROGRAM USE
HIGHLY SKILLED USER OF USVERIFY AND CUSTOM MATCH
CONSISTENT TOP PERFORMER OF MY TEAM
Contact this candidate