Nancy Rodriquez

Greenville, SC *****

ad20te@r.postjobfree.com

+1-843-***-****

. Energetic professional with can-do attitude and goal to work with public. Over 10 years of experience in varying environments. Dynamic and flexible employee with unparalleled multitasking and team leadership capabilities.

Gracious undeniable customer service skills. Dedicated to performing at high levels to meet guest needs and complete daily tasks. Adept at scheduling and administrative work. Work Experience

Front Desk Associate/Night Auditor

Hilton Garden Inn - Greenville, SC

May 2022 to October 2023

• Registered guests upon arrival, and check them out

• Responded to inquiries and requests, resolve guest issues in a timely, friendly and efficient manner

• experience with MS word, Excel, and Office

• handles multitasking very well and maintains details QA Tester

BMW Group - Greenville, SC

December 2021 to May 2023

Making sure all parts were up to standards and in compliance with all guidelines Front Desk Agent

Home2 Suites By Hilton - Greenville, SC

October 2021 to April 2022

· Take reservations over phone, in person and via computer for guests and provided confirmation information.

· Answered customer telephone calls promptly and appropriately handled needs.

· Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

· Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

· Collected room deposits, fees and payments.

· Issued room keys to guests upon check-in and answered questions regarding proper use. Senior Advisor

Real Page - Greenville, SC

April 2017 to August 2021

· Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.

· Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.

· Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.

· Developed thorough understanding of each client's needs and financial situation by asking questions and conducting research.

· Helped seniors during transition to assisted-living facility and make wise, informed end-of-life decisions. Assistant General Manager

Travel Lodge - Savannah, GA

December 2014 to June 2016

· Resolved problems promptly to elevate customer approval.

· Handled cash accurately and prepared deposits.

· Motivated, trained and disciplined employees to maximize performance.

· Managed team schedule with eye for coverage needs and individual strengths.

· Enforced quality assurance protocols to deliver ideal customer experiences.

· Mentored and motivated team members to achieve challenging business goals.

· Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.

· Built customer loyalty by devising promotions and products according to customer needs and budget. Guest Service Manager

Microtel Inn & Suites By Wyndham - Greenville, SC

July 2012 to October 2014

· Reviewed daily bookings, preparing guest rooms prior to arrival.

· Attended to customer needs, responding to questions, complaints and escalations.

· Monitored staff training, scheduling and shift changes.

· Understood and implemented safety and emergency procedures.

· Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.

· Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

· Hired and trained new employees, demonstrating best methods for serving clients and guests. Education

Associate of Arts in Business And Managerial Economics Greenville Technical College - Greenville, SC

May 2016

Bachelor of Science in Computer Programming

St Mary's University - San Antonio, TX

June 1988

Skills

• Customer Service/Administrative

• Interviewing & training

• Problem Solving

• Maintained budget expectations

• AP/AR

• Developed client relationships

• Team Management

• Guest Services

Contact this candidate