Tamara L. Drown

ad20sv@r.postjobfree.com

567-***-****

EXPERIENCE:

October 2923-Present

Rental Specialist North Town Storage

I am in charge of All Storage rentals, people moving out, answering phone calls, answering questions about rental rates etc, producing all rental documents, as well as various documents requested by management and providing exemplary customer service.

June 2023 – August 2023 ER/Patient Registration

The Bellevue Hospital

Duties include registering patients as they arrive by walk in or squad. We gather their personal and insurance information. The insurance coverage is confirmed and made sure the services are billed to the correct insurance. Various logs and reports are done daily.

September 2022 – July 2023

MSP. Impact Credit Union

I am the first point of contact for our members. From there I answer questions, help with many non monetary services, direct them to who can help them if I cannot and I will connect them with one of our MSR’s. The ways I can help are many and varied. I was promoted to Member Service Processor in Augustof 2022. The job description is vast. I can still do non monetary transactions for members and offer a smile, warm greeting and genuine member service.

I am learning more about the position of opening deposit accounts, stop. pays and a multitude of other things. My job has a vast variety of items listed in my job description.

December 2021 – September 2022

Teller Impact Credit Union – Clyde, OH

As a teller I am required to adhere to all of the regulations required and practice strict privacy rules. Basic customer service skills are used with each member. The cash drawers are balanced periodically throughout the day. Paperwork and all forms of payments are reconciled at the end of each shift.

August 2021 – September 2021

Hotel Night Auditor- CIC (Catawba Island Club) - Port Clinton, OH

I perform End of day balancing of the cash drawer. Reconciliation reports are run to be balanced the following day. Guests for the following day are organized into a file to welcome the guests for the next day. Checking guests in and out. Answering phones and directing calls or answering questions about the hotel. Some basic duties that relate to incoming and exiting guests. The last piece of hospitality is having a coffee bar set up with fresh coffee very morning.

August 2019 – August 2021

General Customer Service- Sam’s Club – Sandusky, OH

General Café' duties. Everything from customer service, food prep, baking and serving, cashiering and general cleaning up at the end of the day. During the pandemic we were closed and shifted to other positions in the store. My main job then was running register and waiting on members. This involved taking payments, loading gift cards and regular running of the register just to name a few duties.

October 2006 -2021 T-N-T Tree Service — Clyde, OH

Co-Owner and Manager –

As the co-owner of this business I go out to do the physical labor as well as just have my name on the business. We do all sorts of work. We tackle everything from simple tree trimming to complete tree removal. As the manager, I go out with my husband and am responsible for being a partner in the pricing of the estimates we give as well as writing up all of the estimates that are left with the potential/eventual clients. I do the record keeping, marketing, follow-up thanks-you mailings, any client contact and handle all the preparations for taxes.

February 2017 — March 2019 Clemons Boats — Sandusky, OH

Receptionist-

As a support person to the office manager some of my duties include: General receptionist duties, completing all boat and watercraft registrations, typing letters and corresponding with clients and banks, mailing out billings, filing, accepting payments, processing incoming and outgoing mail, answering phone calls along with directing them to the proper recipient, and taking dock and boat launch reservations and payments. In addition, I am responsible for preparing weekly timecards and calculating all time cards for the payroll department. I play a major role in our event planning. Everything from gathering donations to inviting customers personally by phone. There are countless other duties in a supportive role to the office manager and Clemons staff.

September 2015 — February 2017 Ace Hardware - Clyde, OH

Lead Merchandiser, Customer Service -

Every guest is greeted and asked if I can be of assistance. I am the creator of the promotional displays, I have been trained in stocking, products knowledge, merchandising, checking inventory in as well as running the cash register to do sales, returns, and refunds. I am able to cut keys, mix paint and clean and fill the paint machine.

May 2015- September 2015 Clemons Boats - Sandusky, OH

Receptionist Seasonal-

Management of the boat rental department for the summer included, but was not limited to, taking reservations, charging deposits, payments and issuing refunds, managing the activity calendar, follow-up emails and or phone calls, ensuring the proper documentation was provided from the renter of the craft, keeping accurate paperwork & logging fuel usage. support person to the office manager. Some of my duties included: General receptionist duties, completing all boat and watercraft registrations, typing letters and corresponding with clients and banks, mailing out billings, filing, accepting payments, processing incoming and outgoing mail, answered phone calls along with directing them to the proper recipient, and taking dock and boat launch reservations and payments. In addition, I was responsible for calculating all time cards for the payroll department. There were countless other duties in a supportive role to the office manager and Clemons staff.

January 2015-April 2015 H&R Block — Sandusky, OH

Receptionist Seasonal-

Responsibilities included, but are not limited to, answering phones, briefly interviewing clients for placement with best tax professional, filing, scheduling, checking clients in and general customer service

April 2014-November 2014 Myers Auto Center - Bellevue, OH

Service Writer-

The Service Writer's job is to assist the Service Manager. I set appointments for incoming vehicles needing general and warranty service. Each job that is incoming has to have a work order written for the technician to work from. I close customer and warranty work orders upon completion of the job.

The jobs are distributed to the technicians as scheduled and by priority. Flagging time for the technicians for payroll and warranty purposes. Providing estimates based on information gathered for parts pricing, time and labor rates. I ensure that the technicians are paid for the labor on the work orders that have been written for the customer. In addition, I use Word and Excel for various schedules, documents and letters and access the intemet for many different types of pertinent information. As part of the job, I am often asked to pick up and deliver vehicles or to drop off and pick up customers. I take various forms of payment for the work that has been performed. Working with local businesses to arrange sublet work to be done. Verifying there is no damage to all of the incoming vehicles. Reporting any claims that need to be done.

April 2011-February 2014 Steinle Chevrolet*Buick — Clyde, OH

Service Advisor -

The Service Advisor's job is to assist the Service/Parts Manager. I set appointments for incoming vehicles needing general and warranty service. Each job that is incoming has to have a work order written for the technician to work from. Any recalls or special services that are needed on a vehicle I am responsible for locating the information for the technicians. Estimates are provided based on information gathered for parts pricing, time and labor rates. I ensure that the technicians are paid for the labor on the work orders that I have written up. Assisting in finding price and availability on parts for retail sales. In addition, I order parts based on stock need and job need, I rectify parts invoices that are billed to customer work orders, I file all repair orders by vehicle i.d. number and year, make copies of various forms, fax clients, do follow up customer service calls, use Word and Excel for various schedules, documents and letters and access the hamlet for many different types of pertinent information. 1 also do inventory when requested. As part of the job, I am often asked to pick up and deliver vehicles or to drop off and pick up customers. I have been cross trained to take payment for the work that has been performed. A new job duty is gathering, packing and shipping parts.

EDUCATION

Central Catholic High School — Toledo, OH

Diploma- Business

Senior Class Secretary, Student Council Member

References provided upon request. Thank-you.

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