TILAK KUMAR GOSWAMI

Secunderabad, Telangana, Contact: +91-911*******, Email: ad20s4@r.postjobfree.com;

Website and Social Network https://www.linkedin.com/in/tilaak-goswami-035b3430

/tilaak-goswami-035b3430;

Summary:

Highly accomplished business leader with a proven track record of delivering outstanding results.

With over twenty-one years of experience in strategic planning, thinking, Business Development, Product Management, Portfolio Management, and Sales Lifecycle Management,

Bridging the gap between existing companies and new opportunities as a trusted prime partner

Communication, patience, empathy, and conflict resolution are the keys to communicating and engaging with people effectively,

Lead the talent acquisition efforts and optimize the hiring process, promote branding diverse and inclusive practices,

Interact with hiring managers of clients who regularly release contract /contract-to-hire IT Staff augmentation services.

Materialize existing vendor/client accounts or contracts and build through cold calling, emailing, networking, and referrals

Relation with the client a long-term task, defines the elevation of the business ladder.

Drive complete recruiting cycle and selection activities to place, design talent acquisition strategies and manage recruitment processes, collaborate with team and bid customized solutions.

Foster and maintain strong relationships with existing clients to ensure repeat business and identify opportunities for growth

Partner with leaders to create consistent execution that delivers a positive candidate experience, track ongoing hiring needs for the organization and retain existing team members

Organized and tracked US large BFSI sectors’ pipeline, ensuring an aligned view of CITI Bank (Major client with NPS 54%-70% for 23 years and their legacy).

Provisioning of JPMC, Barclays, Lloyds UK, Deutsche Bank, ABN AMRO Europe, ICICI Overseas NA, SBI overseas NA, RBI with (NPS 32%- 44%) new customers lined up hits for review in the past.

Logically mitigated critical conflict and influence levels through intuitive and data-analytical skills

Objective:

With solid business acumen, I can conceptualize robust plans for business development, organizational skills and market expansion at the macro level reviewing MBR (short-term) /QBR (mid-term strategic business and its clients' success plan) cadence

My registered business in my previous company (BFSI fin-tech) generates revenue enablement facilitated of USD 12m/year for 5 to 7 years planned agenda.

Achieved that within 3 to 4 years with 100 to 250 per cent growth against odd situations (downturn period).

WORK EXPERIENCE

Senior Manager Consultant BSC4 Hyderabad all accounts

Polaris Software Pvt. Ltd, (BFSI Fin-Tech Product and consulting services) 03/2007 to 05/2013

Organized legacy and maker-checker mismatches in DevOps under SEGP Delivery for 2 years.

Led the successful solutions of 24 modules mostly in Java and C++in complex processes, development and constant improvement

Cross-functional programs that offered value, effectiveness of programming, and flexible pacing

Deployed internal stakeholders’ systems adapting traditional to the modern agile framework.

In the tail-end, used AWS cloud computing architecture and delivered workable effective to client places for Indian Metros and eight other nations.

Result

Saved a net worth of 37.51 per cent of the total cost of USD 51m in Enhancement, Retrospective, and Production CITI Bank NA development, team size: 125 members.

Top management selected as Business Management leadership role of PRIDE BSC-4 Hyderabad Agenda all accounts aligning several assignments of US, Europe, EMEA, ASPAC countries and Domestic markets 16 nations

Project Coordination and program management

Coordinated with the teams for task planning and other subject matters helping them to achieve mission intent.

Handled multiple task priorities, maintained Basel 3 standards and delivered with quality, and business sense under tight pressure and timeframes

Attended calls, and captured MOM from the weekly forum, updated subordinates receiving CMMI-level3 documentation scaling to level 5.

Followed up and interacted with shared responsibilities, defined the assigned project processes and their result, arranged meetings to elaborate with delegated QA member

Ensured a clear understanding and completion in time, received trusted feedback, aimed new enhancement expanding existing sponsor and escalated to a higher manager

Business

Operation,

Collected customers' requirements, and harmonized with the multi-functional departmental line-up.

Involved in defining competing needs and competing demands inside firms standpoint and proactively managed both sides with GRC regulatory and security compliance, ISO 27001, PCI DSS, GDPR (EU) (IAM) policy 360 reviews/report, update narratives, in collaboration with teams in time,

Motivated personnel with a can-do- attitude. Improved process flow and gap from upstream to downstream, sharpened endpoint for ease of delivery or cut-over transition

Ensured planning and execution syncing with customer expectations and keeping an eye on LOB.

Assured compliance and zero-defects workable delivery -1 day, on time info facilitation (OTIF), Maintained an impeccable track record systematically, customer satisfaction

Met value-added support with delegating tasks and effective completion setting expectations, and SOPs for client delight. Leveraged coaching, training, and advance learning,

Development Management-

Identified client insights from CRM and cloud, prepared dialogue time-short approach for next sale phase

Collaborated and projected all successful facts and events through digital media and social media for B2B Marketing, Branding –complexity to simplicity

Participated actively in HRBP policy contact, engagement, inclusion, and diversity initiatives.

Recruited 130 members in bulk hiring, lateral /specialized hiring, aware the candidate about employee relations, performance management, compensation and benefits in a separate mail ID within TAT,

Reviewed Performance, Testing programs, Workload Model, and Monitoring Strategy, built performance models and derived at right Capacity Planning.

Sales:

Increase Revenue Expansion and Growth Strategy from prospecting and lead generation to effective customer engagement, negotiations start to close in the Sales life-cycle,

Ensured successful account entry and downstream business with new customers

Organize and track the pipeline, capturing data on readiness for approval and other relevant data

Measured KPI, RPI, and feedback, reporting collated all market data, and prepared pivot table/ dashboard creation reflecting weekly pipeline, in progress and target delivery view.

Contribution

Contributed 13 ideas in several brainstorming sessions the eleven suggestions were immediately in action with the apex council approval, and the remaining two were at the project tail-end. Initiated PRIDE BSC-4, Hyderabad agenda.

Reported to immediate supervisor Account Delivery director (ADD), and GM (Sales and Production). Core team size (I +my supervisor (ADD) =2 plus 3 VPs and 2 architects) =7 members. 34 account managers

Result

Organizational growth added from 100- 250 per cent, obtained three Sales engagements in the US, and Europe worth USD 4m, $16m, and $41 m (Average Sales $12m Y-O-Y in 3- 5 years span). The market share hiked INR 98 - 121 for the short, INR 121 -215 long-term and future profits INR 475 three M & A happened in that period, Sourced: NSE, BSE

Freelance Consulting (Study and Private Research), 07/2013 to 02/2019

Business Development, Advisor- Change lead, Analysis, Sales, Marketing Operations, Entrepreneurial Styles, Hyderabad,

Intensively involved in assigned five projects and private research on primary and secondary data, identifying root cause investigation and effects, ideation on issues, after-action properties, and continuous improvement.

Practised in industries and sectors issues and solvable, achievable actions for different strategic thinking, planning and implementation-control processes.

Result:

Four projects’ outcomes were superb and innovative out of five alongside higher Ex-MBA courses and professors’ guidance,

SMG Inc Senior Accounts Executive Hyderabad, Telangana, India 03/2019 to 12/2022

Multifaceted customer service facilitation by trusted platform across the device practice on time, cost, and budget solutions, Account Development, Client Relationship (Education sector),

Checked the client service pain point and decided on use case testing. Bid consistently nonstop user joy.

Build up capability in project reliable integrated delivery excellence from firms' aspects on the market dynamics and Strategic Planning.

Result:

Added an easy way of combining solutions and technology tools to trigger the issues on existing clients

Advised on their marketing enablement and pipeline creation, including campus programs suitably deploy and delivery tested deliverables.

I facilitated seamless hybrid cloud connections and meetings worldwide to engage new accounts acquisition

Target revenue growth of 7% to 21%, achieved 100% Y-on-Y based on new accounts in three years.

Auto mechanics, Hybrid (SAAS) Senior BDM Pan India, Hyderabad, India 06/2023 to present

An aggressive senior-level sales professional with over two decades of experience constructing and leading high-execution sales, organizations to exceed target revenue for enterprise companies.

My registered business of INR 3.8 CR/year for a three-year projection. Create an interactive AI-driven dashboard and produce structured and effective presentations

Build talent Pipelines, Build strong employer branding, Talent relationship management, Recruitment and final on-boarding assimilating selected candidates into the company

Optimize the talent acquisition process to attract and retain top talent, and avoid the costly effects of bad hires. Well-planned procedures and consistent practices are crucial to success.

Partner with leaders to design strategies and manage recruitment processes for maximum efficiency

Goal achievement, helping people manage their time, and solving environmental problems.

Senior Sales in the agency in Kolkata for over 15 years Oct 1987 -Dec 2002

Mother Dairy Calcutta FMCG (F & B), Kolkata under National Dairy Development Board- Operation Flood Anaand,

Plan and utilize inside and outside sources to deliver sole value and offer cohesively to users' joy.

Achieved 2nd largest selling unit in 2nd Qs after DOJ. Revenue Growth: 7% to 9% bottom line, 9% to 18% top line, Maintained 3 years in phase 1.

Target challenging assignments, leading FMCG B2C and B2B sales and Services teams to generate revenue, increase market share, and exceed quotas on the PRIDE joy of Calcutta initiative in phase 2.

Established organizational policies and procedures concerning sales in commercial, industrial, wholesale retail and other establishments (HORECA)

Contribution:

Contribution, studying market formulated 64 pages drafted augmented design and road map that was immediate action with top management approval. Expanded market in N Bengal, Eastern and Western zones.

Improved 18% to 40% top line, (organizational growth 233%). Added 13 type grip products in the product line, that model is still present with modernization improvement.

Recruited a critical team of 50 members to train, coach and be aware of organizational objectives and business expansion strategic planning, arranged strategic sourcing by referrals and external stakeholders

SKILLS

Key skills:

Leadership, Head – Talent Acquisition, Project Management, Operations Management, HRM, Industrial Relations, Recruitment, Talent Acquisition, Head Recruitment, organizational skills, recruitment strategies, sourcing strategies, processes, lead generation, volume hiring, lateral hiring, decision making, delivery excellence, services, recruitment metrics, quality of hire, trendsetter, team engagement, setting targets, developing plans, business objectives, business revenue growth, training, coaching,

Business Development, Sales, Marketing, Communication skills, Sales-Head, BD-Head, project/program director Strategic Thinking, Strategic Planning, Revenue Expansion, Product Launch, Team Management, Team Handling, Engaging new clients in direct or partnering, business process,

Technical:

MS Office 2019, 365, MS Project, MSDy-365, MS Teams, Polaris tools and Intellect, Git, Git hub,

Language known-Core Java, Python basic, Linux, scripting, SQL, PBI, AI/ GPT Dashboard creation, Excel-Pivot, PowerPoint Presentation, Digital Transformation, Social Media Presence.

Secondary Skill:

Training for business development teams and partners, pitching, setting strategies and enabling them to meet those goals, utilizing CRM, and CMS documentation for the next sales cycle, helping customized time-short Sales dialogues,

Soft skills:

Unique in idea generation, Trend-setter, People skills, and strong communication skills in English, Hindi, (R/W/S), Telugu (Speaking),

EDUCATION

Master/Post-Graduation (MBA/PGDM) – specialization in Marketing ITM-Mumbai, contact classes held twice a week in Hyderabad, 5 Assignments completed under professor guidance, grading system in scale 4/5 Jul 2012 to Jan 2015

Master/Post-Graduation (MBA/PGDM) – specialization in IIMB Institute of Business Management Meerut Delhi online, grading system in scale 4/5 Jul 2012 to April 2015

Subjects: Semester: 1st

1. Principles & Practices of Management, 2. Human Resource Management, 3. Financial Management,

4. Marketing Management, 5. Organizational Behavior, Managerial Economics.

Semester: 2nd

1. Production & Operation Management, 2. Business Communication, 3. Principles & Practices of Banking 4. Financial Services, 5. Total Quality Management, 6. Quality Control

Graduation/Diploma, B. Com. Commerce 40% 1996 to 1999

Class 12th West Bengal Board, English 45-49.9% 1983 to 1985

Class 10th West Bengal Board, English 45-49.9% 1981 to 1983

Certifications and Licenses

Certifications:

SSGB-Lean, CAPM, QC –TPM, Corporate Governance IIMB Institute of Business Management Meerut Delhi certification validity Jan 2014

Diploma in Software Application-Institute of Computer Engineers India 1997 to 1998

Certificate of Business Management Entrepreneurship- EIILM-Kolkata 1999 to 2000

Course Structure:

TERM: 1

Principles of Management, Accounting, Quantitative Methods/Statistics, Economics, Marketing I., Business Correspondence

8 weeks of summer fieldwork must be with the project assignment

TERM: 2

Sales Management, Consumer Behaviour, Small–Business Management, Business Law, Purchase, Management/Marketing II. Finance

English for Career Development - Penn University 2022 -2023

AWS DevOps and Cloud Computing Advanced Architecture from Intellipaat.com in assistance IIT-Madras online one-to-one classes twice a week Saturdays and Sundays 7.30 pm to 11.30 pm Dec 2022 –Dec 2023

Awards / Achievements

Led the company trust ULLASH project in the Hyderabad cluster for Six years and received an appreciation certificate.

CSR rating was 5 out of 5 by Forbes based on Indian region Financial Year report got 3 rd ranks in Indian Service industry 2012-13.

Completed Internal Audit TIPSA initiative on CITI-BSC-4 all software projects CSS rate 5 out of 6 by CITI Singapore Audit team compared to previous rate 3.

Diagnosed the Syracuse University NA Football Match Coaching, mobile testing agile project for the first time smoothly done by iPhone and I-Tune and received a further deal for PH-II and PH-III.

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