Secretary
Resume:
Christina Dollinger
Redwood, NY *****
ad20s0@r.postjobfree.com
To obtain the position of Administrative Assistant where ( can utilize my Associate' s level of education and 10+ years of relevant professional office experience. Authorized to work in the US for any employer
Work Experience
Central Scheduler/Receptionist
North Country Neurology PC - Watertown, NY
September 2023 to Present
• Delivered an excellent service experience with friendly, compassionate, and helpful demeanor.
• Reviewed patient charts for accurate and verified missing information.
• Scanned reports, patient consent forms, and chart forms into patient record.
• Advised patient of preparations required for scheduled procedures and facility they will use.
• Kept medical records and correspondence current and accurate to maintain smooth operations.
• Made appointments for patients on Meditech, contacted insurance companies on behalf of patients for approvals, and processed co-payments.
• Answering multi-line phones and providing clerical support to patient's calling to speak with clinical staff.
• Coordinated with other practitioners on behalf of patients to transfer paperwork, set up tests, and arrange specialist referrals and United Healthcare referral numbers.
• Scheduled patient exams around availability of physician.
• Answer phone calls to provide information, set appointments and reschedule appointments and send telephone encounters.
• Verified patient demographic data, forms, and insurance information.
• Interacted with insurance companies to verify coverage and collect payments.
• Took patient information and scanned into Meditech, ensuring accurate records and patient authorizations.
• Prepared for next days patients by making confirmation calls.
• Completed insurance and other claim forms (ie. Worker's Compensation, No Fault, Attorney's office's, DMV, Medicaid).
• Used Meditech regularly to compile records, produce reports and create correspondence meeting day- to-day needs of busy medical office.
• Scheduled and confirmed patients for specialist providers, consultations and procedures.
• Managed office inventory.
• Scheduled lab work, tests, and procedures for patients for all Radiology procedures and sleep studies. Medical Receptionist
Northern Physical Therapy - Clayton, NY
October 2022 to June 2023
• Delivered an excellent service experience with friendly, compassionate, and helpful demeanor.
• Reviewed patient charts for accurate and verified missing information.
• Scanned reports, patient consent forms, and chart forms into patient record.
• Kept medical records and correspondence current and accurate to maintain smooth operations.
• Made appointments for patients on ECW/Gym system, contacted insurance companies on behalf of patients for approvals, and processed co-payments.
• Answering multi-line phones and providing clerical support to patient's calling & leaving message's for the therapists
• Scheduled patient appointment's around availability of physical therapist.
• Answer phone calls to provide information, set appointments and reschedule appointments and send telephone encounter.
• Verified patient demographic data, forms, and insurance information.
• Interacted with insurance companies to verify coverage and collect payments for both the clinic & the gym memberships.
• Took patient information and scanned into EMR, ensuring accurate records and patient authorizations.
• Prepared for next days patients by making confirmation calls.
• Completed insurance and other claim forms (ie. Worker's Compensation, No Fault, Attorney's office's, DMV, Medicaid).
• Used ECW regularly to compile records, produce reports and create correspondence meeting day-to- day needs of busy therapist office.
• Managed office inventory, ordered supplies & made sure there was enough in stock & on hand as well as toners
Secretary/Receptionist
Pain Solutions of Northern New York - Watertown, NY September 2021 to September 2022
• Scanned reports, patient consent forms, and chart forms into patient record.
• Kept medical records and correspondence current and accurate to maintain smooth operations.
• Made appointments for patients on Athena
• Answering multi-line phones and providing clerical support to patient's calling to speak with clinical staff.
• Answer phone calls to provide information, set appointments and reschedule appointments and send telephone encounters.
• Verified patient demographic data, forms, and insurance information.
• Interacted with insurance companies to verify coverage and collect payments.
• Took patient information and scanned into Athena, ensuring accurate records and patient authorizations.
• Prepared for next days patients by making confirmation calls
• Used Athena regularly to compile records, produce reports and create correspondence meeting day- to-day needs of busy medical office.
• Started denials to insurance companies & provided correct paperwork for approvals Central Scheduler
River Hospital - Alexandria Bay, NY
February 2018 to September 2021
• Delivered an excellent service experience with friendly, compassionate, and helpful demeanor.
• Reviewed patient charts for accurate and verified missing information.
• Scanned reports, patient consent forms, and chart forms into patient record.
• Advised patient of preparations required for scheduled procedures and facility they will use.
• Kept medical records and correspondence current and accurate to maintain smooth operations.
• Made appointments for patients on ECW/Meditech, contacted insurance companies on behalf of patients for approvals, and processed co-payments.
• Answering multi-line phones and providing clerical support to patient's calling to speak with clinical staff.
• Coordinated with other practitioners on behalf of patients to transfer paperwork, set up tests, and arrange specialist referrals and United Healthcare referral numbers.
• Scheduled patient exams around availability of physician.
• Answer phone calls to provide information, set appointments and reschedule appointments and send telephone encounters.
• Verified patient demographic data, forms, and insurance information.
• Interacted with insurance companies to verify coverage and collect payments.
• Took patient information and scanned into EMR/Meditech, ensuring accurate records and patient authorizations.
• Prepared for next days patients by making confirmation calls.
• Completed insurance and other claim forms (ie. Worker's Compensation, No Fault, Attorney's office's, DMV, Medicaid).
• Used ECW and Meditech regularly to compile records, produce reports and create correspondence meeting day-to-day needs of busy medical office.
• Scheduled and confirmed patients for specialist providers, consultations and procedures.
• Managed office inventory.
• Scheduled lab work, tests, and procedures for patients for all Radiology procedures and sleep studies. Central Scheduler
North Country Neurology - Watertown, NY
April 2014 to August 2017
• Made appointments for patients on Meditech, contacted insurance companies on behalf of patients for approvals, and processed co-payments.
• Triage and took messages for providers to follow-up with patients calls.
• Completed, processed and mailed insurance/medical record documentation and other claim forms (ie. Worker's Compensation, No Faults, Attorney's offices, DMV & Medicaid).
• Answered a multi-line phones and providing clerical support to help the flow of patients being direct to the right care or facility.
• Scheduled and confirmed patients for MRI appointments, Botox & Nerve Block Injections.
• Advised patient of preparations required for scheduled procedures. (ie. labs prior to study and fasting).
• Took patient information and scanned into Meditech, ensuring accurate records and patient authorizations.
• Verified patient demographic data, forms, and insurance information. Education
Associate of Applied Science in Office Technologies Jefferson Community College - Watertown, NY
August 2001 to May 2007
High School Diploma
Alexandria Central High School - Alexandria Bay, NY September 1987 to June 2001
Skills
• HIPAA compliance (10+ years)
• Appointment setting (10+ years)
• Answer telephones (10+ years)
• Patient scheduling (10+ years)
• Insurance verification (10+ years)
• Customer service (10+ years)
• MEDENT (10+ years)
• ECW (10+ years)
• Meditech (10+ years)
• Athenahealth (2 years)
• Workers' compensation (10+ years)
• Referrals (10+ years)
• Cash handling (10+ years)
• Botox Experience (5 years)
• Medical Office Experience (10+ years)
• Medical Records (10+ years)
• Nerve Block Authorizations (5 years)
• Central Scheduling (10+ years)
• Medication Authorizations/PMP (5 years)
• Use ICD-9/10 Codes/Diagnosis Codes (10+ years)
• Front desk
• Vital signs
• HIPAA
• Medical terminology
• Medical coding
• Employment & labor law
• Hospital experience
• Social media management
• Typing
• Leadership
Certifications and Licenses
BLS Certification
CPR Certification
Contact this candidate