OBJECTIVE

MUHAMED NIHAMATHULLA

C U S T O M E R S E R V I C E / C A L L C E N T E R

P R O C E S S I N G T E A M M E M B E R .

E M I R A T E S N B D B A N K .

EMPLOYMENT HISTORY / EXPERIENCE.

· Account Opening / Closing a brokerage account for client’s (individual, Corporate) and ensuring all required documents are available.

· Assisting the Customer to open Bank Account and make sure that all the required documents are available and certified.

· Suggesting solutions to customers in a positive manner.

· Handle customers' complaints and find suitable solutions and follow up with designated departments.

· Processing high volume of transactions accurately within stipulated service Standards and targets.

· Assisting clients in issuing investor numbers in ADX and DFM markets.

· Processing client’s requests for changing any details in ENBDS / Related Markets.

· Transferring securities between registry CDS and broker house.

· Processing customer’s request to register in online- Mobile trading.

· Registering Power of Attorney(POA)to the brokerage accounts.

· Providing quality responses to customer contacts in person, telephone &email.

· Attending walking customers and making sure that customer’s need complete satisfaction.

· Manage large amounts of inbound and outbound calls in a timely manner and make sure that the customer’s request is completed and the customer is satisfied with our valuable service.

· Following up with customers for pending cases to complete the process.

· Communicating with internal and external Department via telephone / Via email.

· Remediation Plan to update KYC/ CRS/ FATCA.

· Operation Related work assigned by the management.

· Performs any other similar or related duties as &when assigned by the Management. Compliance Related Works.

· Reviewing All the Accounts Opening Documents for individual / Corporate and make sure that all the required documents are available and information has been updated accurately in systems (KYC- CDD/FATCA) /CRS) and Monitoring AML, suspiciously activity report.

· Reviewing customer’s Buy & Sell order request forms and make sure that client’s signature is verified and request has been processed as requested.

· Reviewing the customer’s documents expiry report and obtaining the valid documents to update. (such Passport / ID/Such other Documentation as required)) 2005-2019-Emirates NBD

PERSONAL DETAILS

Flexibility in multi-tasking Ability to build and

maintain

Email: ad20q8@r.postjobfree.com

Effective working relationship with clients.

Superior interpersonal & presentation skills.

Job Responsibiliy

To succeed in an environment of

growth and excellence with an

opportunity to make a significant

impact on the market, utilising out-

of-the-box creative marketing

concepts and challenging work I

am seeking a company where I can

use my experience and education

to help the company meet and

surpass its goals.

SKILLS

Highly motivated and capable of working

effectively in a large team.

Ability to work under pressure and meet

deadline effectively. Team player

Nationality: Indian.

Mobile:971*********

Address: Dubai

COURSES & CERTIFICATES

EMIRATES NBD ANTI- MONEY LAUNDERING (AML) UAE

Fraud Awareness 2.0

Group Compliance - Sanctions Policy

Awareness Safety at Work

Training Attended in Emirates NBD Bank.

. CAP (Certified Associated Program)

. Improve Your Skills "How to Win and Keep

. Customers" English for Banking.

. Customer Service Skills.

. Stress management.

. Communication skills.

. Effective Telephone Communication.

. Art of Influence and Persuasion Course Certificate. Emirates NBD - HR Code of Conduct HR Fin

Policy Guidelines Awareness Information

Security Awareness Challenge

Moneywise - Module One

Social Media Awareness at Work

AML - General Awareness Foreign Account Tax

Compliance Act (FATCA) Awareness Building

Emirates NBD - ABC Policy Awareness

Language

English - Hindi - Malayalam – Tamil.

DRIVING LICENCE

SCHOOL BACKGROUND & EDUCATIONAL

Institute of Computer & Engineering

Technology

Diploma- DRAC -TAMIL NADU TRICHY

1996

Higher secondary school

secondary school

UAE Motor Cycle – Since 2004

UAE– Light Vehicle License - Since 2006

EMPLOYMENT HISTORY / EXPERIENCE. As Documentation Officer

/Compliance Officer .

From 2021-Till Date-SHUROOQ STOCKS & BONDS

L.L.C

· Account Opening / Closing a brokerage account for client’s (individual, Corporate) and ensuring all required documents are available.

· Suggesting solutions to customer sin a positive manner.

· Handle customers' complaints and find suitable solutions and follow up with designated departments.

· Processing high volume of transactions accurately within stipulated service Standards and targets.

· Assisting clients in issuing investor numbers in ADX and DFM markets.

· Processing client’s requests for changing any details in / Related Markets.

· Transferring securities between registry CDS and broker house.

· Processing customer’s request to register in online- Mobile trading.

· Registering Power of Attorney(POA)to the brokerage accounts.

· Providing quality responses to customer contacts in person, telephone &email.

· Attending walking customers and making sure that customer’s need complete satisfaction.

· Manage large amounts of inbound and outbound calls in a timely manner and make sure that the customer’s request is completed and the customer is satisfied with our valuable service.

· Following up with customers for pending cases to complete the process.

· Communicating with internal and external Department via telephone / Via email.

· Remediation Plan to update KYC/ CRS/ FATCA/CRS.

· Operation Related work assigned by the management.

· Processing Customer’s Credit Payments.

.Transferring Payments to Customers.

Compliance Related Work.

· Reviewing All the Accounts Opening Documents for individual / Corporate and make sure that all the required documents are available and information has been updated accurately in systems (KYC- CDD/FATCA/CRS) and Monitoring AML, suspiciously activity report.

. Screening Customer’s Details by Dow Jones portal and make sure that customer not involved in AML and other criminal activities.

· Reviewing customer’s Buy & Sell order request forms and make sure that client’s signature is verified and request has been processed as requested.

· Reviewing the customer’s documents expiry report and obtaining the valid documents to update. (such Passport / ID/ Other Documentation as required)

. Preparing all kind of reports and providing to (SCA) Securities Commodities Authorities ) Yours Faithfully

MUHAMED NIHAMATHULLA

Job Responsibiliy

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