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General Manager Customer Relations

Location:
Detroit, MI
Posted:
January 23, 2024

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Resume:

Sean Conroy

General Manager

Wolverine Lake, MI *8390

ad20q7@r.postjobfree.com

+1-906-***-****

Smart and knowledgeable with handling accounts and finances for large and small businesses. Highly motivated food and beverage manager.

Experienced in casual dining facilities and customer relations. Effective in social and grass roots marketing. Knowledgeable in both front and back of the house operations. Hard working and reliable individual that exceeds in a fast paced environment. Willing to relocate: Anywhere

Work Experience

General Manager

BlackRock - Canton, MI

April 2023 to Present

Owner/Operator

Odd-jobbers plus - Wolverine Lake, MI

April 2020 to April 2023

Property Management

GRIFFIN PROPERTIES - Southfield, MI

March 2020 to January 2021

I currently manage multiple commercial properties, I decide on what accounts are financially beneficial to sell and what are more profitable to lease. I handle all of the Utility accounts for the properties and see what we can do as a company to reduce cost.

General Manager (GM)

Griffin's Bar and Grill - Commerce, MI

September 2018 to March 2020

General Manager of Griffin's Sports Bar inside On the Dunes Sports Facility. I handled steps of service, building new menus, developing food cost, managing 65000 sqft building around large parties and sports functions.

Accomplishment- Sale's increase of 65% from last year.established structure for all staff. Started food cost control and liquor inventory systems.

• Monitored and maintained budgets

• Successfully implemented new policies and procedures to improve team efficiency

• Prepared payroll

• Planned and coordinated events

• Managed and trained new hires

• Maintained staffing levels

• Controlled P&L

• Bevin co rating average for 2019 94%

• Programmed POS

Salsaritas

Assistant General - Brighton, MI

June 2018 to September 2019

Handling and managing all accounts starting with payroll companies to MI tax and liquor laws. Kitchen management

TGI Fridays - Dearborn, MI

January 2018 to May 2018

Bar Manager

Hub Stadium - Auburn Hills, MI

October 2017 to January 2018

General Manager

Bayside Sports Grille - Walled Lake, MI

January 2017 to July 2017

Responsibilities

• Assist General Manager in operations of a 2.5 million restaurant, banquet and entertainment facility

• Assisted in creating social media presence to improve marketing and develop customer outreach strategies

• Inventory control

• Assisted in recruiting and training of a 50 plus team

• Continually monitored for service, food and cleanliness issues Restaurant Manager

Applebees

March 2015 to January 2017

Responsibilities

• Inventory and labor

• Customer Relations

• Inventory control

• Scheduling

• Front and Back Management

Restaurant Manager

Bayside Sports Grille - Walled Lake, MI

March 2012 to January 2015

Responsibilities

• Scheduling

• Oversaw employee work in front and back of the house to ensure compliance with company policy

• Performed facility walk through

• Complete restaurant opening and closing procedures Education

Associate's degree in Business

Bay Mills Community College - Bay Mills, MI

2015 to 2016

High school diploma

Walled Lake High School

2006 to 2010

Skills

• Guest Relations Experience

• Operations

• Scheduling

• Training

• inventory

• Payroll

• Inventory Management

• Microsoft Word

• Team Building

• Restaurant Management

• Kitchen Management Experience

• Profit & Loss

• Bartending

• POS

• Catering

• Event Planning

• Social Media Management

• Culinary Experience

• Pricing

• Banquet Experience

• Supervising Experience

• Leadership

• Cooking

• Restaurant Experience

• Serving Experience

• Inventory Control

• Quality Systems

• Purchasing

• Food Preparation

• Merchandising

• Labor Cost Analysis

• Guest Services

• Recruiting

• Cost Management

• Cash Handling

• Hospitality Experience

• Food Safety

• Business Development

• Budgeting

• Strategic Planning

• Food service

• Operations management

• Microsoft Office

• Negotiation

• Process Improvement

• Forecasting

• Time management

• Hotel experience

• Sales

• Computer Networking

• Human resources

• Administrative experience

• Property management

• Microsoft Excel

• Customer service

Certifications and Licenses

ServSafe

June 2018 to June 2023

Driver's License

TIPS Certified

March 2019 to March 2022

Assessments

Supervisory skills: Motivating & assessing employees — Proficient October 2020

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Team Building Coaching and Mentoring Cash Handling Inventory Loss and Control Strong Customer Relationships Staff Motivation Scheduling



Contact this candidate