Tiffany D. Foxworth MS, ODL

** ********** ****, **********, ** 19809

Telephone: 215-***-****

Email: ad20q2@r.postjobfree.com ~ https//linkedIn.com/in/tiffanyfoxworth

LEADERSHIP PROFILE

-Top Performing Marketing Professional seasoned profit-driver with more than ten years exceeding marketing, sales budgets, generating increase revenues, and managing highly effective leadership methods. I am personable and self-directed individual who is committed to accomplishing goals. I am a dedicated self-starter with superior prioritization and multi-tasking abilities with excellent communication, interpersonal skills that works well independently.

CORE QUALIFICATIONS

Coaching Conflict Management Strategic Planning Business Development Sales Goals Star force Certification (CRM) Conflict Resolution Performance Management Product Marketing Product Solutions Customer Service Microsoft Word & Excel Competency Development Facilitate Interventions Networking Competitive Market Intelligence Marketing/Sales Territory B2B / B2C Program Management

PROFESSIONAL EXPERIENCE

Vitas Hospice Representative, VITAS Hospice, Blue Bell, PA, September 2020-Present

My role as VITAS Hospice Representative is to provide education to Long Term Care communities within the Chester County, PA area on the benefits of hospice care. I look to encourage a better quality of care, the highest level of end-of-life symptom management and most importantly patient choices. Also as the Sales Representative I have the ability to apply a consultative sales approach to educate medical professionals about hospice services; meeting customer needs by providing end of life care solutions to improve quality of patient care.

Responsible to become a subject matter expert on Medicare Hospice Benefit, VITAS service offerings, disease specific clinical criteria and evidence-based medicine.

Accountable for set goals, results and focuses on providing solutions.

Analyzes territory and develops call routing to establish correct targets, reach and frequency for maximal territory growth.

Develops sales messaging and strategies that align to the customers’ needs to ensure hospice appropriate patients gain access to hospice services.

Maintains professional and technical knowledge by reviewing professional publications; establishing personal networks; remaining current with changes in healthcare field in order to understand customer industry.

Daily use of CRM Microsoft D365 tool in order to capture needs of customers and strategy for continued hospice utilization. Synchronization of updates is required daily.

Leverages sales tools on provided devices as customer visual aids and learning tools to grow knowledge.

Maintains professional relationships and collaborates with internal, clinical end of life care team.

CHILDLINK, Senior Service Coordinator, Philadelphia, PA, Nov. 2017- June 2019

Work closely with families and early intervention provider staff to ensure that early intervention services and supports are delivered according to best practices in Delaware County.

Coordinate the performance of the initial and ongoing evaluations of the child and family.

Complete initial and ongoing assessments of the child and family, such as the ASQ, ASQ-SE and M-CHAT.

Facilitate and participate in the development, implementation, review and evaluation of outcomes and the Individualized Family Service Plan (IFSP)

Assist families in identifying early intervention services and other supports identified on their IFSP

Initiate referrals for service providers the same day the need for service provider is determined

Locate, coordinate and monitor the timely delivery of early intervention services and other supports an eligible child needs or is receiving.

Secure and maintain verification of continued medical necessity as determined by the child’s physician.

Inform families of appropriate community resources.

Enter Plans; IFSP, updates and transition plan information in PELICAN on same day as the activity.

Implement and follow all State, County, and Childlink early intervention policies and procedures.

Provide supervision of service coordinator team and ensure workload is completed to state regulatory standards.

Marketing Director, Foulk Manor North; Wilmington, DE October 2012-November 2016

Marketing Director that is experienced in hunting and closing deals to exceed the sales activity standards to include monthly quotas, daily telephone lead base follow up calls, appointments, on-site and off-site sales activities, and other sales related performance metrics. Demonstrating excellent sales skills through;

Establishing and maintaining client relationships

Management of Star Force (CRM/Lead base) including move-in and move-outs activity used to manage, analyze and report census changes, client status (45>)

Demonstrate proficiency in product knowledge in pulling, analyzing and completing weekly and monthly sales reports; focus driven on targeted accounts (25>)

Maintains an active, working knowledge of current Competitive Market Analysis (CMA’s) reports and any new trends or changes in the current market place.

Sales hunting and External Business Development, which has lead to high occupancy rates within my target markets.

Implemented strategic external business development plans I have managed to build my direct referral sources.

Personally growing census numbers by 45% in overall closed won accounts

Launched marketing/sales plan to increase inbound leads to increase ROI by 25%, while having the ability to establish qualifying prospects.

Move in increased through External Business referral contacts by 40%

Maintain monthly/ quarterly sales quotas and exceed goals within assigned region, while developing need analysis and managing quotes and contracts.

Marketing Associate/ Program Manager, Mosaic of Delaware; Newark, DE — August 2009- October 2012

Marketing Associate and Program Manager with excellent leadership with managing staff of different disciplines to produce project completion in a timely manner. Initiate and execute plans of actions for clients who need additional services. Building community relations through marketing, and involvement with public relations within community with key stakeholders (community involvement);

Assist with marketing plans to include attending quarterly meetings and event coordination.

Create new Marketing strategies to develop growth within the company, and maximize services rendered to maximize ROI.

Managed monthly analyst reports for director; provided strategic guidance to teams.

Maintained client satisfaction data through Satisfaction Surveys by analyzing data and evaluating results

Managed the operations of several long-term clients to ensure compliance with regulatory requirements.

Managing program operations, including coordinating team meetings, provide trainings, control deadlines, overseeing budgets/accounting of program finances.

Maintained accurate records of Individual Service Plan (ISP) for services rendered.

Implement and create successful protocols for risk and resource management.

Develop, revise, participate in activities, and determine the adequacy of new and existing regulations, policies, directives, standard procedures, and guidance associated with the production and qualification of new staff.

Perform annual MANDT System trainings to all staff for quality assurance.

Create Performance Improvements Plans (PIP) for staff to include clear expectations and metrics for work to be performed until project completion.

EDUCATION

~Chestnut Hill College — Bachelor of Arts in Human Services, 2010

~Philadelphia College of Osteopathic Medicine- Masters of Science in Organizational Development and Leadership 2012

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