Greetings,

As an administrative, sales and

customer service specialist, my

main goal is to find a position

that optimizes my 20+ years of

experience and skills in the best

way possible. Drawing on my

expertise in customer relations,

I emphasize the significance of

teamwork and client satisfaction

as pivotal factors for the

expansion for any successful

business.

Throughout my work-related

and educational experiences,

I have expanded my abilities

to provide excellent results. My

experience in the field of human

interactions has provided me

with exceptional problem-

solving, organizational, and time

management skills, enabling

me to address clients’ needs

promptly and professionally.

I believe you will find my

knowledge and attributes to be

an asset to your team and it

would be a pleasure to bring my

abilities to this position. I look

forward to hearing from you and

thank you for your consideration.

Best Regards,

Fabiola

Guevara

PERSONAL OBJECTIVE

CONTACT

Email

ad20pr@r.postjobfree.com

Phone

(786) 538 - 4776

Address

9060 Taft Street

Pembroke Pines, FL 33024

Fabiola Guevara

Granite Corp. Oswego, IL

Sales & Customer Service NOV 20’ – DEC 23’

• Welcomed customers to showroom and

walked them to through the process to choose

countertops.

• Provided quotes to new customers and

complete the selling process.

• Assisted Builder and Contractors customers;

walked them through selections.

• Assisted customers and vendors with inquiries.

• Order processing with vendors and negotiate

best price posible.

• Confirmed drawings with measurements to

proceed to fabrication

• Scheduled and routed measuring and install

dates daily.

• Replied daily to Yelp inquiries and new

requests.

J & W Supply House Inc.

Export Sales (Remote) APR 19’ – JAN 20’

• Responsible for generating and enhancing

sales of all the products in the catalog and

factory direct to the Caribbean Islands,

Mexico, Central and South America.

• Prospect for potential clients and convert

them into increased business opportunities.

• Identifying opportunities, tracking new

markets, and building sustainable client

relationships.

• Determine the customer’s needs and

provide information on the make, type and

comparative quality of the merchandise

desired.

• Followed-up via email/phone for order

confirmation

Global International Sales, Inc.

Export Sales & Office Assistant AUG 09’ – APR 19’

• Responsible of Customers Orders from

beginning to end:

• Receiving and entered quote request in

system, find the best suppliers/vendors to

quote.

• Followed-up on quotes for order confirmation,

negotiate with suppliers/vendors.

Fabiola

Guevara

EDUCATION

College of Dupage Illinois

June 2001 (Major - ESL English)

Universidad San Francisco Ecuador

June 1995 (Major - Hotel Turism)

SKILLS

Negotiation

Managing Client Relationships

Conflict Resolution

Product Knowledge

Effective Communication

Adaptability

Multi-tasking

Active Listening

Detail-oriented

Time-management

Critical Thinking

Cross Selling / Up-Selling

Bilingual Customer Support

Quick Books

Data Entry and Database Managing

MS Office Suite (Word, Excel,

PowerPoint, Outlook)

LANGUAGES

English (Fluent)

Spanish (Fluent)

WORK EXPERIENCE

Century Plumbing

Export Sales Assistant Manager FEB 06’ – AUG 09’

• Responsible for all the duties in the Export

Department.

• Generated sales in the Caribbean, Mexico,

Central and South America.

• Prospect for potential customer and assisted

with building the export catalog

• Managed the insurance of all International

customers

• Entered quote requests and orders daily and

coordinated pickup and delivery of materials.

• Followed-up via email/phone for order

confirmations with outside reps. sales in

Honduras and Mexico.

• Generate Commission for outside sales

reps. and Assisted inside and outside reps. in

obtaining confirmation of orders.

• Generated invoices and followed-up on

payments.

Barnett Inc.

Purchasing Assist. Manager & Customer Service

DEC 03’ – JAN 06’

• Responsible for incoming sales calls and

greeting customers.

• Received and entered quote requests from

inside sales and outside sales reps.

• Prospect new customers by email, letters and

fax.

• Received Factory Direct/Dropship requests.

• Requested prices from suppliers and vendors.

• Processed orders in the system for inside and

outside reps.

• Followed-up with suppliers/vendors.

• Completed and submitted credit applications.

Allstate Insurance Co.

Customer Service Rep. AUG 01’ – SEP 02’

• Received inbound calls and greet customers

• Retain and avoided customers from their

canceling insurance.

• Followed prompt script provided to customer

service reps.

• Reported daily targets to supervisors for review. Fabiola

Guevara

WORK EXPERIENCE

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