Toni Washington

Packaging and Distributing, Customer Service Rep - Liquidation Channel

Austin, TX 78758

ad20p0@r.postjobfree.com

• 7 years of experience in World Class Customer Service (CSR).

• Precise knowledge of modern office practices and procedures.

• Strong customer service skills, with the ability to diffuse difficult situations.

• Proficient in general office duties, including Microsoft Office and knowledge of basic business techniques and

methods of using standard word processing, spreadsheet, database and other office software and equipment.

• Type accurately at a rate of 40 w.p.m.; use 10-key calculator, maintain accurate records. As well as certified

in typing and computer programming.

WORK EXPERIENCE

Data Entry Clerk

ATP2 LLC - Austin, TX - November 2014 to Present

Working for Veterans Affairs, Handling medical records, billing and scheduling for the veterans around the

world.

Packaging and Distributing, Customer Service Rep

Liquidation Channel - Austin, TX - 2011 to Present

1. Greet customers over the telephone.

2. Answer questions regarding status of jewelry accounts as well as assist the Managers with attending to

problems or complaints from customers in person, on the telephone or by written e-mail or fax correspondence.

3. Set up and maintain various files, records.

4. Complete special projects as assigned by the Supervisor.

5. Respond to customer service requests and assist with all needs.

Food Service Administrator

Austin State School - Austin, TX - 2009 to 2011

1. Processed Patients food orders over the telephone.

2. Answer questions regarding status of food menus and attend to problems or complaints from patients and

staff.

3. Tracked Patients Orders throughout the production process and notified the hospital staff of the on time

delivery of patients food order.

4. Set up and maintain various menus on each specific patient.

5. Complete special projects as assigned including organized contact list and filing system of all my patients.

Customer Service Agent

Walmart - New Orleans, LA - 2005 to 2009

1. Responded to inbound service calls in a fast-paced, high-volume call center.

2. Explained our super saver service with customers and proposed different products and services based on

their account history to help minimize their monthly bill as well their accounts.

3. Provided superior customer service and work quality while demonstrating attention to detail, flexibility and

innovation in resolving problems.

4. Possess effective communications skills, and work well with others at all levels.

EDUCATION

Associate in Business Management

Central Texas College

February 2015

Diploma

Hahansville High School - Boutte, LA

Delgado Community College - New Orleans, LA

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