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George G. Ozkaraman

+1-832-***-**** Houston, Texas ad20oz@r.postjobfree.com LinkedIn

Operations Manager

Operations Manager with over 15 years of international experience in the Manufacturing, Logistics, Engineering, and Construction industries within global organizations. Specializing in cross-functional coordination and managing teams of up to 160 people in Operations Management, Business Management, Procurement, Supply Chain, Planning, Customer Relationship Management, and Human Resources. Managed corporate portfolio with up to $6M. SKILLS

Operations Management

Procurement Management

Forecasting & Planning

Supply Chain Management

Customer Relationship Management

Complex Project Management

Optimization

Innovation

Coaching & Development

Motivating & Leadership

Analytical Skills

Problem-Solving

EXPERIENCE

Roomi Group, Houston, Texas June 2021 - Present

Operations Manager August 2022 - Present

Reorganized the Operations department and implemented a cross-training program, which led to improved efficiency and enabled meeting project timelines by reorganizing production.

Gatekeeper in developing and maintaining the master forecaster and was exclusively responsible for its access, updating, and publication. The master forecaster became the cornerstone of the group's forecasting efforts.

Achieved increasing customer satisfaction from 60% to above 90%, resulting in the number of projects awarded and the volume of projects increasing 5-fold. Managed multiple award-winning projects.

Successfully avoided major delays and penalties by making multiple corrections to the project and production schedule.

Preparing the forecast for major upcoming project schedules and identifying the list of priorities among various departments

Facilitating the acceleration of production when required by coordinating procurement and engineering. Forecasting increased productivity by 25%.

Coordinating and managing projects from start to completion with a team of 6 people.

Implementation of cross-training all department personnel.

Conflict resolution- Peer to peer, partner to company/executives. Operations Specialist June 2021 – August 2022

Planned and diversified workload, prioritizing projects according to delivery and installation dates to ensure on-time delivery and installation.

Proactively worked on project drafts and details to identify and resolve potential conflicts before production, minimizing the risk of delays or rework.

Provided solutions to shipping coordination and installation crews. Served as a communication tower among teams.

Coordinated periodic online meetings with customers to manage installation schedules and prioritize project requirements. Huntington Learning Center, Houston, Texas January 2021 – June 2021 Educator, College Level Examination Strategist, and Instructor

Tutor for college-level students specializing in performance-based mathematical analytics. George G. Ozkaraman

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Authored clear and concise mathematical training assessments for reporting increased competency for 90+ sessions monthly in SAT/ACT college entrance exam preparations. Consultant, Istanbul, Turkey March 2020 – January 2021 Specializing in Training & Development

Created company customer training for varied scenarios presented over 100 times monthly.

Partnered and guided customer support teams to enhance conflict resolution with collaborative information, customer support team, and innovative educational techniques.

Prepared & directed educational programs for 30+ clients and platforms. Saribekir Packaging Corp., Istanbul, Turkey February 2018 – February 2020 Manager, Human Resources and Administrative Affairs

Played a strategic role as an HR partner on the Board of Executives contributing to the development and management of educational programs.

Managed a team of 4 people in HR and 5 Administrative; directly reported to Owner Executives.

Successfully managed all recruitment by creating an engaging and motivating work environment focusing on professional growth and wellness demonstrated by a 90% retention rate in the company.

Secured approval from the board of executives for training programs by presenting the value and benefits of training programs.

Managed the procurement of executive goods and services, with an annual value of $250K.

Oversaw workforce allocation, balancing the usage of technology to maximize efficiency and productivity.

Acted as a Lead Coordinator for official functions and events ensuring optimum strategic engagement.

Spearheaded the transformation of in-house HR software into SAP equivalent.

Led HR strategic planning efforts, and communications/outreach with HR system integrations.

Technical authority on HR operations/systems & resourcing for programs, projects, and initiatives. Metro Holding, Istanbul, Turkey June 2015 – January 2018 Manager, Human Resources and Procurement Group

Managed corporate portfolio with a $6M annual budget and a team of 10+ professionals.

Eliminated subcontractor risks by using new standards and policies leading to a $200K savings.

Re-organized and lead procurement and HR teams of over 20 staff with a portfolio of $300K.

Developed operational concepts, plans, procedures, and requirements for HR staffing, personnel processing, and payroll operation systems by creating forms related to policy, guidelines, and procedures and custom-designed/directed educational programs.

Co-directed and implemented the HR module of the HRIS data adaptation to the ERP (Corfeva), resulting in improved HR data management and streamlined processes.

Managed and lead corporate document repository by digitizing the archived files.

Primary talent acquisition manager for HR and Director level managerial positions.

Revamped education programs for affiliated partner companies for various junior positions by providing a successful onboarding guide.

Directly reported to owners, CEO and CFO.

EDUCATION & CERTIFICATES

University of Marmara, Istanbul, Turkey, MA Degree - Finance George G. Ozkaraman

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University of NY(SUNY) at Binghamton-New York, B.Sc. Degree - Management Suffolk County Community College, A.S. – Business Administration Istanbul Technical University Human Resources Management Certificate Program, 2017 Deloitte Analysis of Financial Tables, Financial Tables Certificate, 2008 COMMUNITY SERVICES

Volunteer moderator & ESL (English as a 2nd Language) Tutor at St John the Divine, Houston, Texas. Advanced math tutor to high school and college students over 3 years with 3000+ hours for 200+ students. Community outreach volunteer for animal well-being providing food/shelter and medical care as needed. PUBLICATIONS

“Human Resources Guidelines & Policies”, Saribekir Packaging.

“Human Resources Guidelines & Policies” for affiliated companies, Metro Holding.

“Procurement Procedure” for affiliated companies, Metro Holding. Created forms related to Guidelines, Policies, and Procedures, Metro Holding. OTHER

Languages: English (Fluent), Turkish (Fluent), Spanish (Beginner). Technical Skills: MS Office (Word, Excel, PowerPoint), Corfeva (Power User), Logo Tiger (Moderated User), SAP (Beginner); able to set up and roll out innovative human resource software. Hobbies: Reading, Sports, Yoga, Scuba Diving, Culinary Travelling.

*References available upon request.

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