LACEE ad20oi@r.postjobfree.com *** Scottsdale St. Henderson, NV 89002 702-***-****

Objectives

To pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my excellent customer service skills and knowledge efficiently for organizational growth.

American National Property & Casualty Insurance 375 N. Stephanie St Henderson, NV

Insurance Agent (Self Employed)10/2019-Current

•Establish customer relationships and follow up with customers, as needed. Provide employment and training services including assessment, vocational guidance, support services, and education to clients; and/or provide child support enforcement services.

•Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage's, policy changes, transfers, claim submissions, and billing clarification.

•Maintain a strong work ethic with a total commitment to success each and every day.

•Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

•Work with the agent to establish and meet marketing goals.

•Promoting and selling insurance policies to customers who need insurance

•Networking with potential customers and generating leads

•Educating customers on each type of insurance coverage and making recommendations based on their needs. Evaluating current insurance policies and recommending additional coverage when needed.

•Closing the sale with prospective customers and meeting new business production goals.

•Monitoring claims and ensuring all necessary documentation has been filled out and filed.

•New Sales Agent of the year Award 2022.

JKCMTG, Inc. -Jason Spronk, State Farm Agency 900 Wigwam Pkwy, Suite 140 Henderson, NV

Marketing Coordinator (Agent Team Member) 02/2017-10/2019

•Establish customer relationships and follow up with customers, as needed.

•Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage's, policy changes, transfers, claim submissions, and billing clarification.

•Maintain a strong work ethic with a total commitment to success each and every day.

•Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

•Work with the agent to establish and meet marketing goals.

State of Nevada, Department of Family Services 520 S. Boulder Hwy. Henderson, NV

Family Services Specialist II 08/2014 - 2 /2·017

• Family Services Specialists assist families in achieving self-sufficiency; determine eligibility for a variety of public assistance and health related programs.

• Interview recipients of public assistance; explain eligibility; and elicit information to determine which public assistance programs are applicable. Assist clients in completing required applications and research and verify information provided by clients by contacting landlords, employers, utility companies and personal creditors in order to confirm citizenship, residency, household composition, current and previous earnings, and projected household expenses.

• Evaluate and process information to establish eligibility; compute income and evaluate other factors impacting the level of benefits; make determinations according to required time frames and program regulations, policies and procedures.

State of Nevada, Department of Motor Vehicles 1399 American Pacific, Henderson, NV

Drive Test Examiner 02/2013 – 8/2014

●Conduct non-commercial driving skill tests including problem and high-risk drivers; drivers with physical or mental disabilities, and for non- or limited-English speaking customers.

●Determine applicant's ability to safely operate a vehicle according to NRS, NAC and DMV Policy & Procedures

●Review test results with applicant.

●Counsel drivers, and refer them for driver improvement courses if needed.

●Apply restrictions to privilege when appropriate according to NRS, NAC and DMV Policy & Procedures.

●When a supervisor isn't available, I function as a first line supervisor for DMV Services Technicians assigned to registration or driver's license programs.

Desert Springs Hospital Las Vegas, NV

Unit Coordinator, Med-Surg Floor 4/2011-02/2013

Completed administrative and customer service tasks related to patient care to effectively coordinate their hospital unit. These tasks may include scheduling patient admissions, discharges, and transfers between units, organizing patient appointments within the hospital, planning events or coordinating procedures for patients, maintaining accurate and organized patient health records, offering administrative patient assistance, communicating important information about care requirements to the patient, their family and their medical team, maintaining office supplies, and operating the front desk areas for specific units in a hospital.

Resolving patient complaints.

State of Nevada, Department of Motor Vehicles 1399 American Pacific, Henderson, NV

Department of Motor Vehicle Technician I-III 9/2009-02/2013

●Ensure compliance with State and Federal Motor Vehicle Laws & Regulations, agency policies and procedures involving the licensing of motor vehicle operators, registration and titling of motor vehicles and research.

●Review and determine validity of documents and assess the applicant's physical and mental ability to receive driving privileges.

●Communicate with the public, businesses and other department staff to elicit information, explain policies and procedures, and resolve problem.

●Training new hires to the DMV and current employees in the reinstatement processes of driver licenses and registration transactions according to NRS and NAC.

●Organized and created training manual for all employees that are coming into the office to better understand the policies and procedures.

●Organized office/public blood drives, office fundraisers and events.

●Revised and submitted NVL010 to Carson City then which was published on 12/2012. The Vehicle Registration Insurance Reinstatement Guide to help technicians explain the reinstatement process to our customers.

Village Oaks Mortgage 175 Cassia Way, Henderson, NV

Loan Processor 4/2009-9/2009

●Answered the telephone, screened and directed calls, take and relay messages, provide information to callers.

●General administrative and clerical support, prepares letters and documents, receive and sort mail and deliveries.

●Schedule appointments, maintain appointment diary.

●Complete verifications of employment, verifications of benefits, verifications of VA benefits, verifications of funds. Sort through loan files and prepare Closing Title letters to close and fund home loan for new borrower.

DreamLife Travel 1780 Amarone Way, Henderson, NV

Bookkeeper & Personal Assistant 2/2008-4/2009

●Receive and process all inquiries for billing, insurance and contracts.

●Communicate with members on the DreamLife Team of Tim and Hali Gillin; includes various outside groups, individuals, corporate offices, management personnel to facilitate and negotiate favorable outcomes.

●Work independently, review and provide detailed reports on current insurance reports, business’s and various contracts.

●Independently worked closely with sub-contractors and site supervisor to make sure jobs were completed on time for an extremely busy Build-out Contractor at Turnberry Towers.

●Prepared contracts, handled Accounts Payable and Accounts Receivable using QuickBooks Pro.

Simply Connected Inc. 3203 E. Warm Springs Rd., Las Vegas, NV

Office Manager 10/2004-2/2008

●Worked closely with President to research, analyze reports, prepared administrative contracts, handled Accounts Payable and Receivable.

●Followed up and provided assistance to management staff, company personnel and contracts with vendors.

●Independently reviewed and processed accounts payable, receivable, contracts to be negotiated and handled human resource employment files.

●Managed office organization and staff.

●Scheduled and managed all project installations.

●Used strong customer service attitude and a professional demeanor when dealing with internal and external clients.

CompUSA 490 N. Stephanie St., Henderson, NV

Assistant Sales Manager 06/2003-10/2004

●Worked with purchasers, corporate sales, managing sales, and with general sales manager to promote contract sales prices.

●Provided audit sales with team members, management, and contracted companies.

●Included, recommendation to contracts with companies, worked in direct sales and operation procedures with sales manager to provide volume increase in sales.

Foothill High School 800 College Dr., Henderson, NV

High School Student 08/1999-06/2003

Education

College of Southern Nevada

Still Attending / Business Management

•50 credits

Skills

●Detailed oriented

●Excellent communication

●Multi-tasking skills developed from previous experiences

●Excellent leadership skills, with the ability to take necessary actions in tasks when required

●Admirable work ethic

●Phone Skills

●Ability to learn quickly

●Well organized especially in a fast paced environment

●Project Management experience

●Flexible, reliable and dependable, hard-worker

●Motivated self-starter with a strong desire to learn

●Professional appearance, attitude and demeanor

●Knowledge of a PC and computer software

Computer Skills

●Type 65wpm

●Windows, XP & Vista

●Microsoft PowerPoint

●Microsoft Word

●Microsoft Excel

●Microsoft OneNote

●Microsoft Project

●Microsoft Outlook

●QuickBooks Pro

●C.A.R.R.S

●SAM

●CRM Management

●CANVA

●Social Media -Marketing

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