Customer Service Sales Associate

CONTACT

Address : San Jose, CA *****

Phone : 669-***-****

Email : ************@*****.***

SKILLS

Fluent in English, Assyrian, Armenian,

and Farsi

•

• Team player

• Self-motivated

• Detail-oriented

• Fast learner

Strong interpersonal and listening

skills

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• Reliable

• Compassionate

• Staff training and motivation

• Verbal and written communication

• Conflict resolution

PROFESSIONAL SUMMARY

Hardworking and passionate job seeker with excellent experience in the customer service industry. Maintains professional appearance and demeanor while expertly completing assigned tasks. Dependable and quick-learning team player with effective communication and organization skills. Ready to help team achieve company goals.

WORK HISTORY

Receptionist, 07/2021 to Current

Atria Senior Living - San Jose, CA

Host, 04/2021 to Current

Black Angus Steakhouse - San Jose, 95123

Lead Sales Associate, 09/2014 to 11/2020

Australian Tan - San Jose, CA

Confirmed appointments, communicated with patients and updated patient records.

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• Answered phone promptly and directed incoming calls to correct offices.

• Screened visitors to maintain safety and security.

• Copying, faxing and filing documents.

• Maintained confidentiality of information regarding patients and company.

• Resolved problems and complaints.

Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

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• Documented reservations and communicated changes to guests. Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

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Documented reservations, alerted servers and managers of large groups and prepared seating.

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• Surpassed company-defined sales quotas for six years in a row.

• Maintained accurate and attractive merchandise displays. Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.

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Warmly greeted customers upon entrance to store and offered assistance with finding needed items.

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EDUCATION

Associate's of Science And Associate's of Art, 06/2016 West Valley College - Saratoga

MARY SHAHBAZ

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