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Freelance Writer / Executive Assistant / Customer Service

Location:
San Francisco, CA
Posted:
January 22, 2024

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Resume:

SCOTT HAYES 415-***-****

San Francisco, CA ***** ad20o2@r.postjobfree.com

Professional Summary

Over thirty years of experience in the theatrical industry, including administration and finance, production, writing, composing, and backstage and front-of-house management, along with occasional onstage appearances. Employment History

TALENT MANAGEMENT ASSISTANT – 01/2021 to 06/2023

Vanguard Management Group Los Angeles

• General office management tasks

• Booking reports

• Calendar management / scheduling

• Tracking clients and projects, including in-house development

• Onboarding new clients

• Reading and preparing reports on film, television, and play scripts

• Assisting with special projects, research, and compiling information as needed SENIOR GUEST EXPERIENCE HOST – 10/2018 to 03/2020

San Francisco Dungeon / Madame Tussauds San Francisco

• In character provided first point of welcome to guests

• Scheduled multiple rapidly changing shows daily based on hour-to-hour varying sales and capacity

• Anticipated problematic situations with preventive solutions

• Provided swift and clear demographics of each audience to actors to enhance guest experience

• Trained actors for performance of multiple roles

• Covered acting and sales positions as needed

ACTOR – 08/2016 to 09/2018

San Francisco Dungeon / Madame Tussauds San Francisco

• Played multiple characters in multiple daily interactive shows RETAIL SALES ASSOCIATE – 01/2014 to 12/2016

Goorin Brothers Hats San Francisco

• Keyholder, open and closed shop, cash reconciliation

• Welcomed customers warmly and assessed their needs with suggestions

• As hatter custom fitted each hat to each head

• Top salesperson each month for duration of employment DOOR HOST – 10/2012 to 12/2013

Condor Nightclub San Francisco

• In character provided first point of welcome to guests

• I.D. validation/cashier

• 90% success rate with upselling guest experience packages PRODUCTION STAGE MANAGER / PRODUCER – 01/2006 to 04/2011 Counter Productions Provincetown, MA

• Maintained artistic and technical integrity of productions of 15 plays and musicals

• Coordinated rehearsals, directors, actors, staff

• Recorded and cued all aspects for productions and in performance

• Supervised set construction and props

• Established and maintained strong working rapport among all departments 1/2

FINANCIAL MANAGER – 09/1984 to 08/1995

The Gersh Agency New York

• Overall administration for talent agency of twenty employees

• Human resources/insurance

• Accounts payable/receivable

• Client payments

• Facilitated implementation and use of IT system

Freelance Work

WRITER & LYRICIST – 1995 to present

• Save the Children Foundation – conception, continuity & lyrics for 5 consecutive yearly galas

• SSD&C Kander & Ebb Gala – writer & lyricist

• Tisch! - NYU / Tisch School of the Arts Gala musical comedy / Lincoln Center – book & lyrics

• Harold Prince Gala / Collaborative Arts Project 21 – book & lyrics

• Anniversary Fund Raiser / Collaborative Arts Project 21 – continuity & lyrics

• Camp Broadway USA – lyrics

• Senator Chuck Schumer’s 50th Birthday Show – book & lyrics of musical comedy

• Naughty Girl – book & lyrics of musical comedy, CAP 21 NY production

• Paree – book for new Cole Porter musical comedy, CAP 21 NY production

• The Thin Man – book & lyrics of musical comedy, staged reading NY Nederlander Productions

• Wrote special material for cabaret and miscellaneous appearances for Alec Baldwin, Evalyn Baron, Betty Comden, Tim Conway, Bill Cosby, Adolph Green, Bill Hader, Jerry Herman, Cherry Jones, Judy Kaye, Alix Korey, Swoozie Kurtz, Linda Lavin, Marni Nixon, Mary Beth Peil, Gov. Ann Richards, Charlie Rose, Katya Smirnoff-Skyy, Peter Stone, Holland Taylor, and Karen Ziemba Skills

• Excellent written and interpersonal communication skills

• Extensive customer service experience in a variety of fields

• Highly motivated self-starter, able to work independently or as a team member

• Exceptional ability to multi-task and shift priorities as needed

• Strong leadership skills, able to train, encourage, and delegate

• Superior planning and organizational ability

• Extremely self-confident with problem solving tasks

• Ability to function efficiently and pleasantly in stressful work environments Education

• Emerson College, B.F.A.

References

• Upon request

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