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Call Center Customer Service

Location:
New York, NY
Posted:
January 22, 2024

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Resume:

ANDRE JONATHAN

*** *. ***** ******, #** New York, NY 10031 585-***-**** ad20n8@r.postjobfree.com EDUCATION:

City College of New York, New York, NY 2003-2005

North Country Community College, Saranac Lake, NY 1982-1984

OBJECTIVE:

To obtain a position that will enable me to utilize my skills and experience to enhance me professionally.

SKILLS:

Typing 35-50wpm.

Internet, Proficient in MS Office

Accounting & Bookkeeping

Project management skills

EXPERIENCE:

9/07-Present Dreyton Jordan Film Productions

Filmmaker

Duties:

Responsible for taking a movie from the development stage to the finished product. Estimating film budgets, determining resources needed to make the movie, selecting actors, and managing all stages from pre-production to release.

10/12-11/22 Madison Square Garden

Guest Experince Representative, PR & Marketing Representative,

Duties:

Greeted and checked in VIP guest, Provided flexible support in other areas when needed. Interacting with fan throughout games and events. Created welcoming and exciting experience for fans

01/03-Present Tribeca Film Festival (Seasonal)

Box Office & Call Center Phone Sales Representative

Duties:

Greeted customers, sold tickets per customer basis and party packages. Handled cash and credit transactions, balance cash drawer. Acted as lead worker overseeing 4 – 10 employees and mentored new staff, also resolved guest complaints

09/06 - 05/18 New York Times

Benefits Administrator/Customer Service Representative

Duties: Administer and process New York Times employee’s health benefits, pension plan, and medical claims.

01/14 - 03/17 Farafina Café Lounge Harlem

Manager, Host, Event Promoter

Duties: Oversaw all lounge operations and managed events. Increased cocktail server sales by 20% within 3 months, Additional revenue of Est. $625K Annually. Improved employee morale, motivation, and happiness; Turnover was nearly zero

05/02 - 04/05 New York City Health & Hospital Corporation (HHC)

Jacobi Medical Center

Stores Clerk

Duties: Requisitioned & ordered all foods and supplies for the Food & Nutrition Department, & Hospital catered events.

Maintained computerized database inventory of all food and supply products.

03/00 - 12/01 American Express Publishing Corporation

Customer Service / Call Center Coordinator

Duties: Coordinator and liaison between contracted call/service center, and AmEx headquarters advertising dept. Supervised inbound call representatives pertaining to all inquiries (calls, email, letters) regarding subscription to all products.

Andre Jonathan

510 W. 150th Street, #1A

New York, NY 10031

585-***-****

Additional Work Experience:

The Madison Square Garden Company,

New York Knicks 7th Avenue Squad:

Game Night Entertainment Staff, PR & Marketing

*Prepare Items and Activities For Each Game

*Provide Flexible Support In Other Areas When Needed

*Interacting With Fans Throughout Games and Events

*Create Welcoming and Exciting Experience For Fans

Fan Cam Videographer

*Assist arena cameraman in executing in game live shots

*Communicate with fans and special guests for needed pictures

*Coordinate with floor director all fan driven contests

Dalzell Productions Events --- VIP Host, Volunteer Coordinator, Production Assistant

Tribeca Film Festival --- Coordinator of Volunteers

ShowBiz Expo --- Film festival Manager, Volunteer Coordinator

Big Apple Film Festival --- Festival Host, Conduct Q & A, & Film Festival Introduction

Food Network --- Volunteer Coordinator, VIP Host, Filmographer

Food Bank of NYC --- Volunteer Coordinator, VIP Host, Filmographer

Rainbow Push Wall Street Project Volunteer Coordinator, VIP Host, VIP Chauffeur



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