H. Glenn Flowers, II

Nashville Metropolitan Area

334-***-**** ad20lp@r.postjobfree.com

Senior leader with public administration management expertise, financial management proficiency, and a history of leading change, business processes reengineering, and resolving operational issues. Excels in change management, strategic planning, and risk management. Demonstrated ability to leverage data to make decisions and develop creative solutions for complex problems.

SKILLS & CORE COMPETENCIES

Financial Planning and Analysis Budget Formulation and Execution

Organizational Change Management Revenue and Loss Management

Policy and Procedure Development Cost Accounting Allocation & Performance Eval

Business Process Improvement Project Management

Customer Service & Experience Risk Management

Operations Management Internal Controls

EDUCATION & CERTIFICATIONS

Bachelor of Science, Finance, University of Alabama-Birmingham (UAB)

Project Management Professional (PMP)

Business Process Management Professional (BPMP)

PROFESSIONAL EXPERIENCE

U.S. Treasury, Fiscal Service, Debt Management Services (DMS) October 2009 -Present

The Bureau of the Fiscal Service collects revenue, delinquent debt, and disburses funds while promoting financial integrity and transforming financial management.

Director – Financial Management Division September 2019-Present

Direct the daily operations of over 30 staff responsible for DMS financial management functions including routine disbursements/collections to customer agencies, financial reporting, cost accounting, financial systems and internal controls.

Serve as a member of the DMS senior leadership team, provides advice on DMS’ financial management functions and responsibilities.

Chair of the Fiscal Accountability & Financial Management team which analyzes the financial health and performance of the organization with over $10B dollars in annual collections, and over $250M in operational revenue; managed from a revolving fund..

Influence and direct adjustments to financial planning based on analysis of forecasts against revenue and loss including identifying drivers and implementing risk mitigation strategies to offset losses or increase revenue.

Chair of Investment Board and manages integration of projects and initiatives into strategic and tactical planning based on financial impact and return on investment.

Direct and approve the formulation and execution of a budgetary operating plan of approximately $240M annually per Fiscal Year.

Direct the development and maintenance of cost allocations process for program areas to determine to support compensation model.

Direct and approve procurement activities via contract and subcontract management, including proposal preparation, review, awarding of contract and modifications – nearly $35M in IT Contracts.

Administer and manage internal auditing to provide executive leadership reasonable assurance of a strong control environment regarding vulnerabilities and risks associated with processes. Direct liaising external audits and completion of corrective actions.

Branch Manager – Treasury Offset Program Division (TOP) August 2018-September 2019

Led, mentored, and directed a team of 9 personnel on the implementation and analysis of debt collection system designed to match federal and state payment to federal and state debts based on name and TIN yielding nearly $10B annually.

Collaborated with internal stakeholders, and Federal and State 170+ customer agency programss to increase collection of debts through offset of federal and state payments.

Managed the development of work products that contain findings or recommendations of major significance which serve as the basis for enhancements to the TOP system with the objective of increasing the collection of delinquent debt – such as improving matching logic.

Managed the analysis of federal offset data to determine system enhancements which will result in increased offset collections and reduced costs.

Developed, curated, and delivered communication material for internal and external stakeholders.

Managed use and implementation of Agile principles to build or enhance a technical financial system.

Managed and supported technical troubleshooting to resolve gaps in requirements or workflow problems with external agencies.

Organizational Change Management (OCM) Project Lead June 2017 –August 2018

Successfully prepared and trained 1000+ federal and state customer agency programs for expectations, new processes, and new system integrations for a large-scale system conversion.

Developed, curated, and delivered Communication Plans and material for executive leadership, management, and other internal and external stakeholders.

Developed Change Impact Matrix tool to determine impact of organizational change initiatives and identified four (4) strategic areas for project sponsor tracking.

Developed, curated, and delivered Training Strategic Plan, which included training materials, user guides, and standard operating procedures used for business processes to support accounting operations.

Managed Lessons Learned analysis for a major system conversion project and developed recommendations for improvements in testing processes, business reengineering strategy, development of functional requirements, go-live decision-making, and OCM impacts.

Project Manager August 2014 - August 2017

Co-managed a multiyear, $19.5M, tactical enterprise system implementation which integrates with source systems and Oracle Federal Financials to process program accounting for the collections portfolio. System supports processing of over 7.5M transactions annually

Managed the initiation, planning, design, and execution of multiple DMS Projects through the entire lifecycle with a focus on monitoring, risk identification and mitigation and schedule adherence.

Developed and planned inputs for integrated schedule for DMS Enterprise projects with a focus on time and cost constraints for maximum output.

Managed operational, financial, reputational, political, and resource risks and issues related to the project phases through implementation.

Systems Accountant June 2012- August 2014

Devised new methods and criteria to identify trends and patterns in data, modified systems to accept new kinds of data, and prepared a variety of routine and special purpose reports for management.

Analyzed operations, financial systems, reports, and edits to develop information on trends, anomalies, or problems and developed appropriate solutions.

Analyzed regulatory requirements, financial policies, the interpretation of data, and the pertinence of accounting data for program operations and improvements, and routinely advised program managers in decision-making sessions.

Reviewed changes to functional program workflow practices or procedures, and advised management on implementing better internal controls, redesign of processes, faster consolidation of data, and how to reduce costs or improve operations.

Financial Specialist October 2009- June 2012

Reviewed and analyzed DMS Cases to determine necessary action to take by applying various existing guidelines, procedures, and precedent case material.

Collected delinquent federal debt referred to U.S Treasury from federal agencies via administrative wage garnishment, payment arrangements, or resolution.

Reviewed financial statements and payment history to determine how much a consumer/commercial entity can repay the government.

Regions Financial, Birmingham, AL April 2008-October 2009

Consumer Collector

Collected debt for five (5) types of consumer service banking accounts.

Reviewed accounting/financial statements to assist identifying likeliness and appropriate tool to pay.

Northwestern Mutual Financial Network, Birmingham, AL May 2007-August 2008

Financial Representative

Educated potential prospects of accounting/financial tools, insurance options, and budgeting.

Reviewed and analyzed tax forms and accounting, and financial statements to determine which financial tools best suit client needs.

AmSouth Bank, Birmingham, AL June 2006-March 2007

Teller

Processed accounting/financial transactions of consumers and commercial customers.

Reviewed financial statements to resolve banking conflicts.

COMMUNITY INVOLVEMENT AND MEMBERSHIPS

Current Memberships include Blacks in Government (BIG), Alpha Phi Alpha Fraternity, Inc.

Current Roles include the following:

oBoard Member– Just Move the Chains Nonprofit, LLC (JMTC)

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