Juan Carlos Villarpando

925-***-**** ad20lc@r.postjobfree.com

QUALIFICATIONS

Excellent problem-solving skills with a strong orientation in costumer services/satisfaction. Able to work under pressure in fast-paced, time-sensitive environments. Demonstrated ability in assessing problem areas and offering recommendations resulting in an increase in productivity and profitability. Background encompasses strong leadership as well as the ability to establish and build positive, solid relationships with clients and all levels of management. Outstanding listening and interpersonal skills. Energetic, with proven stamina. Computer Literacy.

Key strengths

Client Relationship Management

Bilingual: fluent in Spanish

Professional and articulate

Strong Follow-Through

Costumer Service

PROFESSIONAL EXPERIENCE

Mercedes-Benz of Walnut Creek by Sonic Automotive, Loaner Fleet Manager (11/13-3/20) (06/15/2020)

Managed fleet maintenance: Handled inventory, storage, recalls titles. Ensured quality assurance and performance measures were all. Processed transactions for toll violations, fuel, rental, and deposits. Handled Impounds & Transportation to return vehicles to the dealership. Schedule loaner car by dates to the advisors for the distributions. Two years mechanical repairs, brakes jobs, full services factory requirements, oil change. Engine and transmission service, basic electrical repairs, door locks, smog services for older cars.

Corey, Canapary & Galanis, Bilingual Interviewer San Francisco, CA (05/13 07/13)

Conducted interviews in target language by telephone and in person with business customers. Followed script in a conversational manner using cultural awareness and professional courtesy. Data Entry of customer’s rating and verbatim comments, translating them to English language.

Groundwork’s Campaigns Inc., Phone Banking Personal Oakland, CA (7/12 09/12)

Operated state wide communication to register voters with pre-set bi-lingual data base. Analyzed, gathered, and wrote evaluations from present and future voters. Have interactive dialog with callers.

Future Hyundai of Concord, Sales Consultant Concord, CA (07/11 11/11)

Worked as part of sales team providing excellent customer service. Resolved customer’s complaints and concerns. Created and finalized a payment plan for customer’s final sales. Created presentations of particular characteristics and benefits of all vehicle models in stock.

Monument Community Partnership, Lead Hazard Control Project Concord, CA (02/10 09/10)

Created presentations and organized events within the community. Educated people about lead hazards in homes and communities. Researched, scheduled, coordinated, and served as advocate and liaison between homeowners and the City of Concord to ensure appropriate lead abatement.

Union Pacific Railroad, Assistant Chief Clerk Oakland, CA (02/73 07/07)

Managed telephone and radio traffic while inputting and extracting data from computer systems. Dispatched emergency units. Prioritized and classified calls for service on a variety of emergency and nonemergency situations. Prepared clear, concise records, and reports with comprehensive documentation.

EDUCATION

Completed classes in Hotel Management Denver Community College, Denver, CO

Customer Service Certification National Retail Federation, Concord, CA

Diploma Joe E. Ferris High School, Spokane,WA