Roanoke, VA ***** CARLA COOK 540-***-****

ad20ji@r.postjobfree.com

Skills:

Excellent communication, organization, and analytical skills

Remote working experience

Keen attention to detail

Proven excellence at multi-tasking and surpassing production and accuracy goals

Great team player

Outgoing personality and professional well-dressed appearance

Professional Experience

City of Roanoke Roanoke, VA October 2023 – Present

Senior Payroll Technician

Enter and process payroll for all City of Roanoke employees on bi-weekly basis

Track and enter garnishments, tax levies, liens and child support

Answer questions regarding vacation, sick leave, and paid leave usage for city employees

Review balancing reports to find any pay discrepancies or errors so everyone is paid correctly

Steel Dynamics – Roanoke Bar Division Roanoke, VA October 2022 – August 2023

Payroll and Benefits Specialist

Enter and process payroll for 475 employees on a weekly basis

Tracked Vacation and FMLA usage for 401K contributions for all employees each week

Balanced weekly payroll within a $10 allowable outage for entire payroll; Several times I had outage under $0.25 for the entire payroll

Steel Dynamics – Roanoke Bar Division Roanoke, VA March 2018 – October 2022

Inside Sales Representative

Responsible for handling all aspects of Vendor Managed Inventory (VMI) high volume accounts

Handled large volume of daily emails to answer customer questions, fulfill customer quotes, and constantly strive to build relationships with both new and current customers.

Responsible for promptly handling many daily phone calls from customers regarding pricing, products, outstanding sales orders and pending loads while keeping excellent customer service as my top priority.

Carilion Clinic Roanoke, VA February 2017 – March 2018

Commercial Hospital Billing Rep - Revenue Cycle Management

Handled incoming hospital bills from 50 insurance payers. Responsible for ensuring that all outstanding claims are paid within 60 days at the appropriate contracted amount. My daily work queue has accounts outstanding which are valued at several million dollars. Keen attention to detail to find discrepancies in billing.

Responsible for keeping overall Accounts Receivables current. Used excellent communication skills in working with payers to ensure that all older Accounts Receivable bills are paid to Carilion.

United Healthcare Roanoke, VA May 2016 – February 2017

Producer Help Desk Sales & Support Rep

(This was a temporary position while waiting to secure a full-time position)

Handled incoming phone calls from United Healthcare agents for assistance on selling Medicare & Retirement products.

Explain and trouble-shoot certification processes for annual certifications to sell plans for current year & solve commission-related problems for UHC Agents.

PAGE 2 – CARLA COOK – 540-***-**** – ad20ji@r.postjobfree.com

Innovative Maintenance Services Roanoke, VA May 2015 – May 2016

Accounts Payable & Receivable Manager (Temporary position)

Processed all accounts receivable and made daily deposits.

Prepared cost analysis for larger renovation projects to keep costs down and projects on schedule.

Met Life Roanoke, VA January 2014-May 2015

New Business Analyst

Processed all incoming applications for life and disability insurance, as well as annuity and securities as efficiently as possible to ensure timely rep payout for all units sold.

Balanced sizable daily check deposits for the entire firm.

Greeted all incoming clients in quick and professional manner.

Used keen attention to detail to find and correct any discrepancies before submitting application for underwriting approval.

Wells Fargo Roanoke, VA April 2013 – January 2014

Consumer Loan Underwriter - Income/Tax Team

Reviewed, analyzed, and determined qualifying income for Home Equity and Mortgage products to ensure accuracy of income.

Made income review decisions by analyzing all forms of income documentation including personal and business tax returns, 1099’s, paystubs, and W2’s. Analyzed risk on all loan approvals to ensure compliance.

Strived to exceed customer expectations by quickly responding to inquiries and justified credit decisions by providing rationale and supporting final income analysis decisions when applicable.

Exceeded production and quality expectations – remained in top 5% production and top 10% quality during my job with the Income/Tax Team; exceeded production goals and earned sales bonuses every single month

Wells Fargo Roanoke, VA April 2012 – April 2013

Mortgage Loan Underwriter

Reviewed financial statements, credit reports, and documentation to determine loan-to-value and debt ratios while ensuring that analysis of all documentation was accurate and within compliance guidelines.

Exceeded production goals by receiving “Top Underwriting Producer” awards and “Top Clear to Close” awards for 5 consecutive months.

Education

Bachelor of Science – Business Administration – Marketing May 1998

FERRUM COLLEGE FERRUM, VA

Associates degree in Applied Science – Office Systems and Secretarial Sciences May 1992

Health Records Coding certification program – Virginia Western Community College Dec. 2021

Passed CPC national board exam (AAPC) February 2022

Other

Professional, Well-dressed appearance

Excellent Analytical and Communication(s) skills

References: Excellent. Available upon request

Awards and Recognition

Received Level 1C Underwriting Authority for Mortgage Loan Underwriting and Income Analysis Teams

Earned “Top Underwriting Producer Award” and “Top Clear to Close Producer Award” for 5 consecutive months (August – December 2012)

Consistently remained in the top 5% of producers in production numbers and top 10% in quality scores every month while on the Income/tax analysis team

Contact this candidate