Jeanetta Hayes

**** ********* ***,******** ******* MD 20747

301-***-****

ad20in@r.postjobfree.com

IMAGING SERVICES SCHEDULER/ PATIENT ACCESS REPERSENTATIVE Profile ● More than 20 years’ successful experience in customer service and support with recognized strengths in outpatient service, problem-solving and planning/implementing proactive procedures and systems to avoid problems in the first place.

● Possess solid computer skills.

● Excellent working knowledge using both Dell systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, etc.

● Ability to train, motivate and supervise new staff.

● A team player, acknowledged as “Total Quality Customer Service Professional.”

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Employment Washington Hospital Center, Washington, DC 2007-Present Imaging Services Scheduler/Radiology

● Receives and screens telephone callers to the department. Responds to a variety of inquires, schedule patients appointments and confirms appointments. Has knowledge and understanding of exams performed in CT, MRI. Radiology, ultrasound. Fluoroscopy, mammogram, cardiac CT and MRI cardiac department

● Obtains/assigns ICD-9 and HCPCS codes as

needed/appropriate for billing purposes. Obtains appropriate CPT-4 codes from physicians. Understands appropriate clinical indications for exam order, provides demographic/insurance or other related information to WHC departments, e.g., Social Work Department, Utilization Review Department assists central financial clearing to obtain authorization from insurance companies, notifying patients and physician’s offices of required authorization, referrals and or scripts.

● Assists in the orientation of new employees to the Central Scheduling Department.

● Maintain a variety of files, records, logs, charts, etc, including departmental files, notify personnel of new physicians and provides demographics or changes.

Washington Adventist Hospital 2004-8-2007

Patient Access

● In Out, patient registration gather all necessary demographic information/insurance, procedure patient is having, retrieving all postings from fax for all surgical, inpatient procedures.

● Conducting telephone interview and pre-registering, acquiring pre-certification numbers verification, collecting co-pays. Central Scheduler/ Radiology

● Answer calls from patient, referring physician offices and scheduling appointments in the imaging service department’s central scheduling center for areas of Diagnostic radiology, Center for Breast Health MR, CT, Transfusion, Cardiac procedures, answer calls from outside finance departments regarding appointments.

● Ensures that appropriate denial/appeal codes are entered in the billing system, within the required time frames Review explain bill(s) to patients.

Education Clayton Community College, Morrow Georgia 1980-1983 Associate of Arts: General Studies

Laurel Regional Hospital 1993-1998 Out Patient Registration/Bed Mangement Apria Healthcare- AR Rep.

Bowie Internal Medicine –Front Desk, check in and out, made follow-up appointments, collected co-pays. 2001-2002.

References Upon Request :

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