Office Manager Human Resources
Resume:
Alisha A. Stevenson
Brandywine, MD 20613
Email: *******@*****.***
Mobile: 240-***-****
TO: Human Resources
SUBJECT: Medical Office Manager
WORK HISTORY: The Retina Group of Washington- Medical Office Manager – September 2010 to present
Coordinate activities, staffing and work flow to optimize quality and efficiency.
Recruit and maintain a highly qualified, well trained staff to assure quality and
efficiency in patient care and business operations.
Directly supervise the daily work of staff to assure that all components required for proper billing of services is accurately completed prior to sending to the billing office.
Develop and maintain policies and procedures for the operation of assigned offices
and direct the implementation of policies. Comply with organizational directives in
a positive manner.
Oversee preparation of all necessary administrative reports for the offices and submit
them to the Director of Operations in a timely manner. Manage accounts payable and
receiveable as directed, including collection of payments at the time of service, cash
controls, etc.
Responsible for maintaining for each physician by active involvement their individual
Administrative office facility, by securing for each physician appropriate office supplies
and additional requested items, in a timely manner.
Ensure the provision of basic secretarial support services for the physicians.
Conduct and attend regular staff meetings/management meetings to assure successful
communication on all levels within the organization.
Oversee general orientation of all employees, assuring adequate and ongoing training.
Develop and conduct in-service training programs for staff and other personnel.
Participate in the evaluation and selection of new equipment and supplies.
Oversee the ordering and maintaining of supplies and secure favorable pricing and
terms in every transaction.
Oversee inspection of equipment on a regular basis to verify standards are met.
Microsoft Word, Allscripts, Athena, Ema, HCIT, Excel, Podis, Ultipro
Processing claims in Athena
Arrange repair and testing of equipment to assure compliance with all laws and
regulations.
Maintain records as needed.
Maintain relevant statistical data and prepare reports reflecting patient care and other
departmental activities for review by Physicians and the Director of Operations.
Plan and supervise the work flow and activities of staff engaged in setting up and
operating equipment to provide patients with medically prescribed tests and treatments
at assigned offices.
Manage personnel within assigned offices to include: employee selection, promotion,
counseling, termination, salary advancement, etc
Thoroughly understand, comply with and administer in a fair and equitable manner all
policies and procedures of the corporation.
Directly assist with ongoing planning and marketing efforts of the Corporation.
Involved in the development and administration of a Quality Assurance Program to
Provide a mechanism to monitor patient care provided.
Keep the Director of Operations apprised of relevant and important issues in a timely
manner.
Assist physicians in patient care activities as directed.
Prepare and administer annual operating budgets.
Address physician and patient complaints in an appropriate and timely fashion.
The Retina Group of Washington- Medical Receptionist – September 2000 to Sept. 2010
Enter new patients and update existing patient’s information into the RGW Allscripts computer.
Greet and prepare hospitality refreshments for patients awaiting to be seen
Answer phones and schedule appointments in Allscripts
Schedule patient appointments for in office visits and out patient surgical procedures.
Verify medical insurances on line and by telephone to assure all claims are paid in a timely manner
I enter all patients verified insurance information into the Allscripts
Posting daily medical charges in the computer.
Collecting patient co-pays and making US Currency deposits at the company’s associate banking institution.
Filing patient medical documents.
Forward patient medical records to other physician offices.
Complete daily transcription while assuring all dictation is returned timely
Print out dictated letters and forward to referring physicians.
Order office supplies from Staples Medical Company.
Print out recall letters and forward to patients.
Lead front desk trainer for the Maryland offices
WORK HISTORY (continued):
Surgically coordinated out patient surgery at ambulatory centers and local hospitals and obtained authorizations for surgical procedures and obtained patient pre-op results from their primary care physician and forward to the surgical facility for there surgical procedure
Served as short term acting Office Manager for the Clinton and Greenbelt offices in absence of the office manager while on leave
Discuss with the physicians about there schedules
Scan patient demographic information into Allscripts
Print out medical reports to include recall letters and on hold charges.
Ordering patient Lucentis, Macugen, Avastin, Eylea, Ozurdex injections.
Introduced to employee payroll.
Adjusting the physicians schedule in the RGW Allscripts computer system.
Obtain messages for the physicians and technical staff
Ordering old patient charts from storage.
Obtain patient pre-op results from their primary care physician for surgical
Procedures.
Attend RGW continuing educational training classes yearly.
Prince George’s County Board of Education –Health Services Technician / School Secretary
September 1994 to September 2000
Provided medical assistance to elementary school students.
Provided mandatory health screenings for hearing, vision
and scoliosis.
Maintained student immunization records.
Forward health information to social services.
Prepared supplement child abuse / neglect reports and forwarded documents to the County Department of Social Services.
Notified student parents of mandatory health updates.
Covered in the front office of the school
Prepared reports, typed correspondences as directed from the Principal
Assisted with employee payroll
Enrolled students for the upcoming school year.
Assisted in the Counselors Office, enrolling students.
WORK HISTORY (continued):
Clinton Nursing and Rehabilitation Center - Certified Geriatric Nursing Assistant –
September 1985 to November 1997
Checked patient vital signs and documented assessments on medical charts
Bathed disabled and elderly patients
Treated and dresses patient wounds
Fed disabled patients (spoon fed and inserted feeding tubes)
Transported patients throughout the hospital to units
EDUCATION: High School Diploma - June 04, 1985 - Gwynn Park High School, Brandywine, Md.
Certificate of Training (Geriatric Nursing Assistant) – September 1986 – Clinton NRC
Approx. 45 credits – 1985 to 1988 - Prince George’s Community College Nursing Program
2013- Microsoft Excel Training- 6/2013
TRAINING: 2010 – Fred Pryor Seminars “Certificate of Attendance” – The Ultimate Supervisor
2009 – RGW sponsored Medical Privacy Act Training
2009 - RGW sponsored Medical Billing and Demographic Data Entry Solutions
2007 - Fred Pryor Seminars “Certificate of Attendance “- Successful Solutions for
Unacceptable Behavior
1994 – Occupational Safety Health Administration initial and yearly
recertification training
Maryland Health Department Immunization Records training
Maryland CPR and First aide recertification
Maryland Health Department Hearing and Vision Screening for Prince Georges
County Public School System
LETTERS OF APPRECIATION:
2007 – Received a letter of recommendation from Dr. William Phillips acknowledging my
capabilities, character, and work ethic.
2006 - Received a letter of appreciation from a RGW patient acknowledging displayed professionalism
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