Alisha A. Stevenson

***** *** ****** *******

Brandywine, MD 20613

Email: ad20hj@r.postjobfree.com

Mobile: 240-***-****

TO: Human Resources

SUBJECT: Medical Office Manager

WORK HISTORY: The Retina Group of Washington- Medical Office Manager – September 2010 to present

Coordinate activities, staffing and work flow to optimize quality and efficiency.

Recruit and maintain a highly qualified, well trained staff to assure quality and

efficiency in patient care and business operations.

Directly supervise the daily work of staff to assure that all components required for proper billing of services is accurately completed prior to sending to the billing office.

Develop and maintain policies and procedures for the operation of assigned offices

and direct the implementation of policies. Comply with organizational directives in

a positive manner.

Oversee preparation of all necessary administrative reports for the offices and submit

them to the Director of Operations in a timely manner. Manage accounts payable and

receiveable as directed, including collection of payments at the time of service, cash

controls, etc.

Responsible for maintaining for each physician by active involvement their individual

Administrative office facility, by securing for each physician appropriate office supplies

and additional requested items, in a timely manner.

Ensure the provision of basic secretarial support services for the physicians.

Conduct and attend regular staff meetings/management meetings to assure successful

communication on all levels within the organization.

Oversee general orientation of all employees, assuring adequate and ongoing training.

Develop and conduct in-service training programs for staff and other personnel.

Participate in the evaluation and selection of new equipment and supplies.

Oversee the ordering and maintaining of supplies and secure favorable pricing and

terms in every transaction.

Oversee inspection of equipment on a regular basis to verify standards are met.

Microsoft Word, Allscripts, Athena, Ema, HCIT, Excel, Podis, Ultipro

Processing claims in Athena

Arrange repair and testing of equipment to assure compliance with all laws and

regulations.

Maintain records as needed.

Maintain relevant statistical data and prepare reports reflecting patient care and other

departmental activities for review by Physicians and the Director of Operations.

Plan and supervise the work flow and activities of staff engaged in setting up and

operating equipment to provide patients with medically prescribed tests and treatments

at assigned offices.

Manage personnel within assigned offices to include: employee selection, promotion,

counseling, termination, salary advancement, etc

Thoroughly understand, comply with and administer in a fair and equitable manner all

policies and procedures of the corporation.

Directly assist with ongoing planning and marketing efforts of the Corporation.

Involved in the development and administration of a Quality Assurance Program to

Provide a mechanism to monitor patient care provided.

Keep the Director of Operations apprised of relevant and important issues in a timely

manner.

Assist physicians in patient care activities as directed.

Prepare and administer annual operating budgets.

Address physician and patient complaints in an appropriate and timely fashion.

The Retina Group of Washington- Medical Receptionist – September 2000 to Sept. 2010

Enter new patients and update existing patient’s information into the RGW Allscripts computer.

Greet and prepare hospitality refreshments for patients awaiting to be seen

Answer phones and schedule appointments in Allscripts

Schedule patient appointments for in office visits and out patient surgical procedures.

Verify medical insurances on line and by telephone to assure all claims are paid in a timely manner

I enter all patients verified insurance information into the Allscripts

Posting daily medical charges in the computer.

Collecting patient co-pays and making US Currency deposits at the company’s associate banking institution.

Filing patient medical documents.

Forward patient medical records to other physician offices.

Complete daily transcription while assuring all dictation is returned timely

Print out dictated letters and forward to referring physicians.

Order office supplies from Staples Medical Company.

Print out recall letters and forward to patients.

Lead front desk trainer for the Maryland offices

WORK HISTORY (continued):

Surgically coordinated out patient surgery at ambulatory centers and local hospitals and obtained authorizations for surgical procedures and obtained patient pre-op results from their primary care physician and forward to the surgical facility for there surgical procedure

Served as short term acting Office Manager for the Clinton and Greenbelt offices in absence of the office manager while on leave

Discuss with the physicians about there schedules

Scan patient demographic information into Allscripts

Print out medical reports to include recall letters and on hold charges.

Ordering patient Lucentis, Macugen, Avastin, Eylea, Ozurdex injections.

Introduced to employee payroll.

Adjusting the physicians schedule in the RGW Allscripts computer system.

Obtain messages for the physicians and technical staff

Ordering old patient charts from storage.

Obtain patient pre-op results from their primary care physician for surgical

Procedures.

Attend RGW continuing educational training classes yearly.

Prince George’s County Board of Education –Health Services Technician / School Secretary

September 1994 to September 2000

Provided medical assistance to elementary school students.

Provided mandatory health screenings for hearing, vision

and scoliosis.

Maintained student immunization records.

Forward health information to social services.

Prepared supplement child abuse / neglect reports and forwarded documents to the County Department of Social Services.

Notified student parents of mandatory health updates.

Covered in the front office of the school

Prepared reports, typed correspondences as directed from the Principal

Assisted with employee payroll

Enrolled students for the upcoming school year.

Assisted in the Counselors Office, enrolling students.

WORK HISTORY (continued):

Clinton Nursing and Rehabilitation Center - Certified Geriatric Nursing Assistant –

September 1985 to November 1997

Checked patient vital signs and documented assessments on medical charts

Bathed disabled and elderly patients

Treated and dresses patient wounds

Fed disabled patients (spoon fed and inserted feeding tubes)

Transported patients throughout the hospital to units

EDUCATION: High School Diploma - June 04, 1985 - Gwynn Park High School, Brandywine, Md.

Certificate of Training (Geriatric Nursing Assistant) – September 1986 – Clinton NRC

Approx. 45 credits – 1985 to 1988 - Prince George’s Community College Nursing Program

2013- Microsoft Excel Training- 6/2013

TRAINING: 2010 – Fred Pryor Seminars “Certificate of Attendance” – The Ultimate Supervisor

2009 – RGW sponsored Medical Privacy Act Training

2009 - RGW sponsored Medical Billing and Demographic Data Entry Solutions

2007 - Fred Pryor Seminars “Certificate of Attendance “- Successful Solutions for

Unacceptable Behavior

1994 – Occupational Safety Health Administration initial and yearly

recertification training

Maryland Health Department Immunization Records training

Maryland CPR and First aide recertification

Maryland Health Department Hearing and Vision Screening for Prince Georges

County Public School System

LETTERS OF APPRECIATION:

2007 – Received a letter of recommendation from Dr. William Phillips acknowledging my

capabilities, character, and work ethic.

2006 - Received a letter of appreciation from a RGW patient acknowledging displayed professionalism

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