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Customer Service Business Development

Location:
Salt Lake City, UT
Posted:
January 22, 2024

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Resume:

*** * **** *

Midvale, UT *****

Phone: 801-***-****

Email:ad20hi@r.postjobfree.com

John C. Martin

Objective The relentless pursuit of finding challenges and solutions for any project I’m working on by exercising my skills and experience to my greatest ability and embrace changes that improve the company.

Experience 12/2019-Present Professional driver

Delivered with grubhub and doordash

12/2019-Present Business consultant

Expert in all stages of business development from accounting, compliance, marketing and management.

06/2010-12/2019 Hot Spot

Store Manager - Self Employed

Managed up to three stores in two different states

Managed up to 20 employees

Handled all aspects of operation, accounting and marketing.

Superior customer service skills in handling difficult cases 04/2008-5/2010 Handi Van, Inc.

Accounting and Office Administration

Excellent communication and interposal skills.

Very good record maintenance skills.

I accurately create invoices on a daily basis

Responsible for preparing routine entries and post financial transactions

Experienced with account balancing skills.

Ability to prepare financial reports.

Procedures are followed for submitting claims to various insurance companies and health providers and rejections are kept to a minimum

Various areas in the accounting department have been improved including the setup of the accounting system to QuickBooks.

Deposit records are updated and delivered to the bank.

I answer calls in a professional and courteous manner and help create new orders

Additional personal aid is provided for the owner and manager who is in a wheelchair

I was a backup driver and always maintained a perfect driving record 5/2006–4/2008 Korr Medical Technologies, Inc.Salt Lake City, UT Accounts Receivable / Purchasing / Shipping Manager

Prepare daily invoices, deposits, monthly statements, & collections

Demonstrated ability to develop, identify and implement process improvements

Ability to learn new concepts and improve the existing ones

Familiar with technologies like ERP systems, reporting tools, data warehouse reporting tools, advanced Excel and MS Access

Goal oriented and ability to thrive in a fast-paced organization

Possess good organizational and management skills

Supervised shipping department to insure quality packaging

Responsible for purchasing numerous parts in a fast-paced environment

Work with inventory control & maintained accurate records

Responsible for maintaining accuracy when picking items and packaging 2/2003–5/2006 Jackpot D&B Salt Lake City, UT

Store Manager

Managed seven employees to insure the best quality customer service possible

Prepared internal financial reporting for analysis

Handled all financial transactions through QuickBooks Premier 2004

Filed and transmitted various tax payments, both state & federal

Developed, along with other members, marketing campaigns, programs & payouts

Maintained accounting procedures & compliance with Utah laws

Ability to handle multiple tasks and work under pressure

Ability to develop and manage complex reconciliation processes

Reviewed work performance of subordinates and took corrective action where appropriate 6/2000–1/2003 Mill Creek Bank Salt Lake City, UT

Financial Analyst

Prepared interest rate sensitivity reports for management including the ALCO and recommended financial strategies through systems including IPS-Sendero A/L

Engineered various excel workbooks (quasi-automatic) capable of analyzing complex financial current and projected positions

Worked with several top brokerage firms in issuing Certificates of Deposits (CDs) and structured the time deposits in accordance with our bank policy

Established investor relations in expanding our deposit raising initiatives increasing our weekly funding volumes

Prepared daily and weekly deposit summaries, including deposit volumes, cost of funds, and other relevant information to aid in financial analysis

Updated the Federal Reserve 2900 report on a daily basis

Knowledgeable with FDIC deposit regulations

Updated and maintained an extensive deposit services procedure 2/1997–6/2000 CrossLand Mortgage Corp. Salt Lake City, UT Investor Accounting

Handled Investor Reporting involving bulk loan sales and flow sales

Reconciled P&I and T&I bank accounts for various investors

Reconciled FNMA biweekly loans

Proficient in identifying and correcting errors

Designated expert in MS Excel

Created special database functions that significantly increased employee efficiency Education University of Utah Salt Lake City, UT

Working towards a Bachelor’s degree in Business Administration. (I go on a part-time basis and will not affect work schedule)

Skills

Fluent in English and Spanish

Typing: 79 WPM

CPR & First Aid (AED inclusive)

Certification # 131*********

Ten-Key: 269 SPM or 16,140 SPH

Extremely proficient with MS Excel

Personal Attributes

I am accustomed to accepting responsibility and delegating authority and am capable of working with and through people at all levels. I am a self-starter in planning, organizing, developing, implementing, and supervising complex programs and special projects. I have a good sense of humor and a personal dedication to produce timely, cost-effective results.



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