MYTHILI SURABHI

ad20gc@r.postjobfree.com 336-***-****

LinkedIn Profile: https://www.linkedin.com/in/mythili-surabhi-605a5622/

SUMMARY:

Extensive knowledge and QA experience in all phases of the SDLC life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management, and reporting.

Adept at using both manual and automated testing tools to troubleshoot systems, integration, user acceptance, positive and negative, functionality, object, and regression.

Experience in Functional Testing, Smoke Testing, Regression Testing, Performance, and Integration Testing.

Led QA Teams, built and tracked essential QA Metrics during major project implementations, like Test effort, effectiveness, design & review and resources.

Experience in Test Design, Test case and Test Plan creation, Test Logs and Bug Reports.

Expert knowledge in Defect Tracking, resolution follow up and reporting.

Solid experience with Back-End testing using SQL for Table manipulation for MS SQL Server, Oracle, and Azure SQL Databases.

Web Services and API testing using POSTMAN and SOAPUI.

Security Testing using Burp Suite.

Developed use cases, user interface specifications, and user requirement specification documents.

Liaised with developers, business analysts, and user representatives in application design and document reviews.

Worked with account managers and other UAT testers, providing necessary training to ensure they have conducted good testing with relevant coverage to signoff.

Superior analytical, troubleshooting, communication, and presentation skills.

EDUCATION:

- Bachelor of Science, Bangalore University, India.

CERTIFICATIONS:

- Certified SAFe 5 Practitioner

- Mortgage Banking Internship

TECHNICAL SKILLS:

- Testing:Azure Dev ops, Selenium, Visual Studio, Burp Suite, Mercury Testing Tools, QC, Jira, TFS, QTP, Silk Test, ALM Complete, Rational Test Suite.

- Platforms: Mac OS X, Windows, Visual Basic C#.

- Methodologies: Agile, UML, Waterfall, Rational Unified Process.

- Databases: Microsoft SQL Server, MySQL, MS Azure SQL, Oracle.

- Applications: Microsoft Office (Word, Excel, Outlook, Visio, Access), ASP.Net

- Testing Experience: Functional, Load, Web Services, Security/Penetration, Data Creation, Automation.

- Security: Security Testing using Burp Suite, Automation using Selenium with C#.

EXPERIENCE

RegEd, Inc., Morrisville, NC July 2015 – Present Test Lead / Senior QA Analyst

Project Description: Xchange is a liaison between RegEd clients (Insurance companies and Brokerage firms) and the regulating bodies (NIPR, FINRA etc.). RegEd Salesforce platform, a client facing platform, where Agents can enter their information and ensure that carries into the Xchange platform.

Salesforce Integration Testing (Developer Sandbox)

Responsibilities:

Salesforce Integration Testing (Developer Sandbox)

Through SF – Testing the workflow of creating Agency accounts with profiles present in Xchange, and import NPN, License information. Tested RegEd Logs and Xchange UI, Docusign setup, email generations for contracts setups etc.

Led QA teams (Offshore and Onsite) with testing projects like XChange Azure uplift and new Rep UI platforms, Salesforce to Xchange integration etc. Mentored QA Teams conducted extensive User Story reviews to ensure teams have covered all acceptance criteria.

Conducted Security, Performance, Penetration, and Functional testing, Automation (Selenium) for the Xchange Application.

Automated the entire regression test suite for the XCHANGE application, using Selenium WebDriver with C#, Visual Studio, used Gitlab to commit to the central repository. Utilized JIRA for raising issues/tickets, TFS for tracking/ recording progress on tasks, and GIT to upload test scripts into the repository.

Conducted API / Web services testing using SOAPUI and POSTMAN, JMeter for APIs and Performance.

As the only member of the QA team with a license to use the Penetration testing tool, Burp Suite, created projects across 6 environments, for the application to be able to attack the application and expose any vulnerabilities. Sent detailed reports to Developers and Security teams.

Code deployments to different QA environments using SVN and GIT version control systems. Deployed fixes to the QA environments and created packages, with detailed instructions for IT to deploy to UAT and Production.

Created test plans and conducted walkthroughs with Developers, Business and Product Owners.

Wrote test cases, executed tests, logged defects, followed up on resolutions with developers using a combination of Test Management tools (qTest), Jira and TFS (for defects), Azure Dev ops, Rally for tracking User Stories and testing tasks for Sprints.

Ensured website adhered to 508 Compliance for ADA, to accommodate disabilities.

Mobile Testing included checking for resolution, access to links/forms/downloads/images, Social Media integration etc., on phones and tablets.

Lead a team of offshore and onsite resources during the Azure Upgrade of XCHANGE.

Set up tasks in RALLY for User stories, took part in the SPRINT planning sessions, sizing up User Stories, Sprint Retrospectives etc.

Conducted UAT testing in liaison with account users and other UAT testers, to get signoff for further promotion to Staging and Production environments.

Prepared the ARD release documentation for releases for large scale projects, like the Azure Uplift of XChange, Credit Card Payments project, UMU module, Admin module, Reports, Transactions etc., updated SharePoint and Confluence pages with Test Artifacts for Business review and acceptance.

Environment: Salesforce, SAFe, .Net, Jira, TFS, Oracle, MS Azure, API, SoapUI, POSTMAN, JMeter, JSON, XML, HTML, Selenium, Visual Studio, Burp Suite (Security Pen testing), Agile, Rally, qTest, TFS/Azure DevOps, SQL Server Management Studio, POSTMAN, and SOAP UI.

Blue Cross and Blue Shield of NC, Durham, NC January 2013 – June 2015 QA Analyst Lead

Project Description: Fulfilment, FACETS and Online Consumer Transparency Projects, incorporated Pharmacy Benefits and drug rebates features to implement the Affordable Care Act.

Responsibilities:

Conducted verifications (proofread and matched against Master Data) and validations of the Plan Summaries, and Subscriptions for the various existing and newer plans/products being offered by BCBSNC, during the implementation of the Affordable Care Act.

Verified new products match Master Data and ensured old products were not available anymore or were merged into newer ones that were offered as part of the ACA marketplace for the Individual and Group plans.

Led OCTE team (Online Compliancy and Transparency). This project involved modifying the existing website, where members (from existing as well as the new plans) could access their Benefits. It also included newer features like Provider search portals, along with Treatment costs and procedure costs, Pharmacy Benefits and Drug rebates programs, involved in testing of multiple layers of data.

Ensured website adhered to 508 Compliance for ADA.

Managed testing of Claims (Institutional and Professional) to ensure they propagated into the Diamond Claims Systems and DB. Verified that any Entry Exceptions and Held claims also made it to the Quest Power builder and Quest UI systems, adhering to the workflows and Business rules.

Dropped XMLs into Datagrams and validated that claims were generated and were available in the Diamond and related database tables. Validated webservice responses for requests submitted through Postman.

Led QA team and provided stakeholders with project progress and milestones. Built and tracked QA metrics like Team resources allocation, Test coverage, Requirement’s coverage, Defect (by cause, functional area, severity, priority, tester etc.).

Tested new applications on Desktop, Tablet, Laptop, and Mobile phones. Testing included either launching the website from the device web browsers (Chrome for Android or Safari for IOS) or emulating the device on laptop/desktop. Testing included checking for resolution, access to links/forms/downloads/images, EDC (Electronic Data Capture) systems, Social Media integration etc.

Environment: Java, ALM, SQL, Mainframes (CICS, JCL), FACETS, Diamond, Quest PowerBuilder, EDC systems, HTML, API, POSTMAN, Agile, and Waterfall.

QBE First, Irvine, CA July 2012 – December 2012 QA Analyst

Project Description: Change Month End Timing: Change the Month End timing from 1st EOM to 1st 20th of Month, for Reports so that the Reports are available when Finance teams hold their Monthly Review meetings, which moved from 1st week of the following month to the Last week of the Current month.

Responsibilities:

Analyzed business and system requirements, managed development of specifications to create and execute detailed test plans and verify bug fixes.

Oversaw on- and off-site QA analysts. Tracked and reviewed updates on test progress, defect list, and participated in cross-functional team meetings to discuss progress and backlogs of the project.

Configured test environment and created strategy for product development and certification. Assured test data coverage and scheduled automated/manual tests. Approved results documentation and tracking systems updates.

Supervised development of SQL-queries/procedures for database and backend testing. Managed script creation for regression.

Used ALM Quality Center for repository, reporting, and tracking bugs, and providing updates on resolved bugs.

Environment: Mainframes, Webservices, Quality Center, Excel, BI Reports.

Matrix Healthcare Network, Irvine, CA February 2012 – June 2012 QA Analyst

Project Description: Converted the “Health Risk Assessment” EDC service at Matrix into an Electronic Flow on a Tablet.

Responsibilities:

Created Test Plan, Scenarios, and scripts from analyzing BRD.

Only QA for a cross-functional team consisting of a PM, 4-5 Developers, and BA, that were globally dispersed.

Used Wireframes and Use cases to meticulously create Test Plan, Scenarios, and Test Cases.

Conducted Test execution, reported Bugs, followed up on Bug Fixes, Retest and Regression Testing.

Tested app included UI testing of the EDC system, alignment of different web elements, screen size and resolution, app’s behavior when switching between Wi-Fi and Cellular connections. Configured test environment and created strategy for product development and certification. Assured test data coverage with traceability matrix, scheduled automated/manual tests. Approved results documentation and tracking systems updates.

Managed script creation for regression. Used ALM Quality Center for repository, reporting and tracking bugs, and providing updates on resolved bugs.

Environment: Mobile App, Android OS, Samsung Tablet.

CSC, Raleigh, NC January 2011 – December 2011 QA Analyst

Project: NC MMIS - The new Medicaid Management Information Systems for the NC State contains 20 Builds and greatly improves existing processes.

Responsibilities:

Determined testing requirements developed and reviewed scripts for positive and negative test scenarios, conducted baseline testing, and generated reports. Tested server and Web Portal.

Analyzed application, system, and security errors. Escalated issues to developers and verified fixes.

Designed test plans and defined cases for functional, integration system, and user acceptance testing.

Attended weekly defect report meetings and presented progress updates. Liaised with the cross-functional team of developers, BAs, PMs, and the Auditors from the State to ensure smooth execution of the project adhering to strict timelines.

Member of team to collect requirements for linking the Medicaid related data stores of all agencies serving Medicaid recipients. Conducted interview and joint application review (JAR) sessions to develop “as is” and “to be” requirement models. The resulting requirements were input for preparation of a request for proposal (RFP) to enhance the Medicaid data warehouse system.

Environment: Mainframes (CICS), JCL, SQL DB, Web server, Batch Servers.

Wachovia Retirement Technologies, Charlotte, NC June 2010 – December 2010 QA Analyst

Project Description: Migrated existing Wells Fargo customers to Wachovia’s WY star - record-keeping system. Sprints managed on Version One.

Responsibilities:

Helped develop UNIX and VB scripts for testing. Documented complete software testing process. Interacted with developers, system engineers, and testing teams to identify applications defect.

Environment: Unix, TOAD SQL, VersionOne-Agile, Mainframes.

Wachovia Connection, Winston Salem, NC September 2009 – June 2010 Production Support Lead

Project Description: After the Financial Crisis, following the Wells Fargo buying out of Wachovia Bank, tested the migration of all Wachovia Connection customers into the Wells Fargo counterpart for huge customers.

Responsibilities:

Led Production Support Team of 5+ members to rewrite test cases from Wachovia Connection to Wells Fargo application, including ACH, SWIFT payments etc.

Participated in Regression testing during implementations, Patch testing.

Created Test artifacts, Submitted Test Plans, Scenarios, conducted walkthroughs.

Assigned tasks to team members, followed up on progress, discussed any issues, blockades etc. and provided solutions or directed towards solutions.

Environment: Mainframes, DB, DB2, Microsoft SQL, .Net.

First American Title, Dallas, TX September 2004 – September 2009 QA Analyst

Project: STARS and CLASS – 2 - New and improved Systems to facilitate more efficient processing of Title Inventory (WINGS - STARS) and Claims (CLASS).

Responsibilities:

Tested a wide range of software and applications, employing various testing techniques and methodologies.

Environment: Web based, Client Server based testing, Mainframes for the Mortgage Servicing Product, CICS.

First American NDO, Dallas, TX May 2003 – August 2004 QA Analyst

Project Description: In-House applications built on Mainframes for managing the National Default and Risk Mitigation divisions of First American. Projects included testing for Foreclosure and Bankruptcy related packaging software.

Responsibilities:

Worked on various In-House applications like SQL, Gateway, and MSP.

Environment: CICS, MSP, Mainframes, Web, and DB.

First American Real Estate Services, Dallas, TX June 2000 – April 2003 QA Analyst

Project Description: Application created checks for various Property Taxing entities like City, School, Borough and Counties to cover the delinquencies for Escrowed accounts in the Mainframes MSP systems.

Responsibilities:

Worked on in-house applications that included Web-based applications like People Search and Mainframes CICS applications like Rumba.

Environment: CICS, MSP, Mainframes, Web, and DB.

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