Customer Service Patient Care

AMY LILLY

**** ** ********* **, ****** Beach FL *4957

Phone: 772-***-**** E-mail: ************@*****.***

Medical Data and Communications Specialist

Extensive experience in patient care, medical record keeping and retention, and customer service and communications in a medical center environment.

KEY QUALIFICATIONS

Customer Service - 25 years Medical Records Management - 7 years

Patient Care - 9 years Office Manager Leadership - 19 years

HIPPA Procedures & Regulations - 9 years Diversity Leadership - 22 years

RELEVANT EXPERIENCE

Indian River Medical Center – Patient Access Specialist & Administrative Clerk, 2014/2021

·Ensured proper and prompt handling of medical charts and medication to patients and staff

·Updated medical records in all systems as required; handled patient referrals as needed

·Coordinated meetings for doctors and pharmaceutical representatives

·Handled front desk intake procedures, including medical emergency situations

Career Sabbatical to Take Care of Child, 2009/2014

·Managed multiple family schedules

·Managed household budget and expenses

·Created and managed daily routines with flexibility as needed

·Oversaw relocation to Florida from Illinois

Spectrum Brands - On-Site Supervisor, 2015/2016

·Contracted by Manpower Associates

·Trained and developed Customer Service staff to ensure quality performance and job satisfaction

·Managed staff payroll and attendance

·Managed client discrepancy/complaint resolutions

·Prepared Client Management reports and statistics for upper management;

·Proficient with OSHA, Workers Compensation and Insurance guideline

Valley Eye Care – Patient Care/Receptionist, 2007/2009

·Intake for patient registration and insurance information

·Assisted customers with eyewear, including measurements, lens and frame measurement and maintenance

·Managed patient scheduling

KSB Hospital – Communications Associate 2002/2007

·Managed the Communications Office, overseeing all switchboard and communication systems

·Responsible for alarm management system, two-way radios and TTY devices

·Handled record keeping for doctors, in-house staff and satellite clinics

·Handled backup coverage for Emergency Room patient registration

Walgreens – Assistant Manager, 1999/2001

·Managed and trained staff for multiple departments

·Handled product orders and inventory

·Responsible for Loss Prevention training and procedures

·Trained on basic practice of pharmacy operations

·Managed store Diversity program

EDUCATION

Sterling High School, Sterling, IL

• Diploma with Emphasis in Sales and Marketing - June 1987

SOFTWARE PROFICIENCIES

Microsoft Office Suite

•Word

•Excel

•PowerPoint

AS400 (patient registration system)

PBX Switchboard

Emergency Alarm

Paragon (patient information system)

eClinical

EMR

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