Melissa Bettencourt

Medical Receptionist/Administrative Assistant

Ketchikan, AK 99901

ad20fl@r.postjobfree.com

+1-907-***-****

Innovative Medical Secretary & Administrative Assistant with 15+ years’ experience providing administrative support in both regular & medical office settings. Outgoing & friendly with a talent for organization, great time management skills, & attention to detail. Committed to proactive thinking

& reliability with a very strong desire to learn more and succeed. Outgoing and friendly with talent for organization and great time management skills. Organized office professional with top-notch administrative skills. History of satisfying customer demands and contributing to team success. Independently handles clerical needs & correspondence to support smooth business operations. After recently obtaining training & certification in the Medical Secretary & Administrative field, I am now utilizing my previous employment in that field with my recently obtained certifications & diplomas, to find and secure a position in the administrative field. Authorized to work in the US for any employer

Work Experience

Administrative Clerk 1

Tlingit & Haida TANF Office - Sitka, AK

October 2015 to October 2016

Answer phone calls and transfer to appropriate area, greet clients, and assist clients with any accommodations. Make copies, scan and upload documents for various purposes. Act as an Intake Specialist, make new charts, take applications, mail letters and give out deadlines for any missing documents to process their applications. Upload the archived documents into our database system daily. Use mail merge for sending out correspondence, assist my supervisor with any needs to lesson her workload, shred confidential paperwork, file charts, file documents, mail out large amounts of letters, run errands, keep office organized and professional, and comply with confidentiality. Office Aide 1/Receptionist

State of Alaska Retirement & Benefits - Juneau, AK September 2016 to September 2016

First point of contact for the Division of Retirement & Benefits, greet all clients respectfully and make sure they are comfortable. Schedule daily, weekly, and monthly appointments. Assign counseling rooms, schedule conferences, and prepare rooms for clients. Utilize spreadsheets to enter all incoming checks, answer incoming calls averaging 200+ daily & direct to the appropriate person or department. Separate and deliver incoming mail to various counselors and departments, send out mail via email, in person or online. Date stamp and initial all mail, correspondence, and archive documents. Use time management and organizational skills.

Front Desk Associate

Westmark Sitka Hotel/ Totem Square Hotel - Sitka, AK 2001 to 2015

Make/cancel reservations, send confirmation letters, answer large amounts of phone calls, direct calls to appropriate person, and transmit messages. Register guests, assign rooms, issue keys, check guests in and out of the hotel, and collect payments after authorizing card payments or purchase orders. Make copies, send faxes, assist guests/visitors with all needs, take and distribute mail, print in-house listings reports, and settlement reports. Coordinate with housekeeping and restaurant for charge accounts. Take inventory, stock the gift shop, and sell merchandise. Keep records of all in house and departing guests, drive guests to and from the airport by company shuttle, keep track of all accounts, enter commissions, and count the tills twice a day. Last, respond to emails, train new hires, and reconcile billings. Consistently greeting patrons with a professional and friendly manner while checking guest accounts, authorizing different forms of payment and inputting new data throughout the day. Health Information Technician

SouthEast Alaska Regional Health Consortium - Juneau, AK 2003 to 2010

Perform general office duties such as greeting patients and visitors in a friendly & professional manner, answering phones throughout the day, use data entry technique and tools for entering electronic data. Make copies, sending faxes, filing loose confidential documents and charts for both inpatient and outpatient departments. Prepare charts and paperwork for new patients and appointments. Assist with filling out necessary paperwork and ensure that required fields are completed properly. Locate and deliver charts for providers throughout the day, for emergencies, and keep a record of where the chart is placed so the next person requesting it will know exactly where it is. Aid patients & visitors with ROI’s & other documents as necessary. Collect, analyze, and track patient information, such as forms, medical histories, test results, and insurance claims. Respond to record requests and validate authorizations from providers and other legal requests. Provide administrative support to other staff in the health information management department. Ensure the accuracy and quality of the information collected and stored. Schedule emergency walk-in appointments, provide their chart or make them one, print daily & next days appointment list for patients, Have charts ready and in order to be delivered at the specified time. Be compliant with confidentiality policies, and HIPAA regulations. File a minimum of 300 loose confidential documents per day in the correct place, date stamp, and initial every document you file. Thoroughly check chart cabinets, and assure my supervisor that all charts are in chronological order. Input information into our database systems & and use employee email for scheduling and attending meetings with internal and external departments. Use data entry tools and techniques for making birth certificates. Filing 300+ loose confidential documents into patient chart daily. Locating and filing charts daily, while also locating missing charts that are requested for providers immediately. Keep record of where every chart has been delivered to. Have all appointment schedules and charts ready for daily and the next days appointments ready. Prepare yourself for all incoming emergencies. Secretary

City and Borough Landfill - Sitka, AK

January 2001 to December 2001

Greet customers with a friendly and professional manner, draft correspondence, schedule appointments, answer phones, organize and maintain paper and/or electronic files, write yard slips, direct costumers where to unload in a friendly manner, write up yard slips, write salvage agreements, enter data into utility accounts, organize office at all times, at all times, etc. Education

Vocational school in Administrative Support Certification Alison/KIC Education Dept. - Remote

2023 to 2023

Vocational school in Medical Secretary Diploma

Alison - Remote

2023 to 2023

Vocational school in Medical Receptionist Certification Alison - Remote

2023 to 2023

Vocational school in Time Management Certification Alison - Remote

2023 to 2023

Vocational school in Data Entry Certification

Alison - Remote

2023 to 2023

Vocational School in Basic Computing Skills Level 1-3 Certification AHFC JumpStart Education Program - Remote

2023 to 2023

Vocational school in Introduction to Medical Terminology Certification Alison - Remote

2023 to 2023

Vocational school in Administrative Assistant Career Diploma PennFoster College - Scranton, PA

2015 to 2015

Skills

• Outlook

• Data Entry

• Time Managment

• Business English & Writing Strategies

• Customer service (10+ years)

• CPR/First Aid

• MS Office Software (6 years)

• Have strong knowledge of confidential HIPAA regulations and PHI policies. (4 years)

• Internet

• Introduction to Medical Terminology

• Type 30wpm

• Clerical Experience (10+ years)

• Administrative Experience

• Cash Handling

• Medical / Clerical Office Experience (10+ years)

• Medical Records

• Medical Billing

• Medical Scheduling

• Medical Receptionist

• Insurance Verification

• Leadership (5 years)

• Organizational skills (10+ years)

• Appointment scheduling (5 years)

• Multi-line phone systems (5 years)

• Medical Coding

• Anatomy Knowledge

• Telephone etiquette (10+ years)

• Knowledge of medical billing (2 years)

• Making reservations and hotel accommodations (10+ years)

• Healthy relationships, and parenting (10+ years)

• How to deal with inappropriate behavior. (10+ years) Certifications and Licenses

First Aid/CPR/AED Certification

January 2023

Driver's License

Certified Medical Receptionist

October 2023 to November 2023

Certified Administrative Professional

Diploma: Medical Secretary

November 2023 to Present

Certificate: Time Managment & Data Entry Tools & Techniques

November 2023 to November 2023

Career Diploma in Administrative Assistance

2015 to Present

Obtained a Career Diploma to become an Administrative Assistant. In this course, I studied, Time management, computer software's, different points of MS Office, organizational skills, filing, professional demeanor, writing techniques, customer service, etc. In addition to my education, I have recently obtained Certificates & Diplomas to upgrade my skills. Other Information, including gaps in-between my employment history involves being a stay-at-home mother, working on my education, and traveling. Now that I permanently reside in Ketchikan, I'm very eager and dedicated to employment that I know I will enjoy.

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