Monica L. Sanchez

Senior Corporate Travel Consultant

ad20fb@r.postjobfree.com • 510-***-****

San Leandro CA 94578

Accomplished and performance driven professional with extensive experience in the travel industry as well as customer service. Adept at answering to inquiries, giving instructions, promoting products and services, completing simultaneous multiple tasks in a high-pressure fast-paced work environment. and solving complaints. Demonstrated ability to communicate effectively with customers from diverse backgrounds. Skilled in conducting customer service processes, client acquisition, achieving performance targets in all areas such as speed, accuracy, volume, customer satisfaction, and issue resolution.

Areas of Expertise

Strategic Planning

Correspondence Handling

Records & Documentation

Executive Desk knowledge

Customer Service & Retention

Relationship Building

Process Improvement

Project Management

Complaint Management

Excellent Communication

VIP Desk Experience

Professional Experience

Sabre/Agent Contract 2023 - present

BCD Travel - Atlanta, GA 2016 – 2021

Corporate Travel Consultant – Dedicated Apple Inc, Account

Maintain a high level of professionalism with clients and working to establish a positive rapport with every caller. Perform various operations, including answering client questions about credit terms, products, prices and availability. Determine pricing schedules for quotes, promotions, and negotiations. Support new travelers in obtaining passport and visas for their upcoming trip. Assisted Apple Inc, travelers in booking complex international reservations which included Meet and Greet service in Tel Aviv as well as hotel accommodations.

●Achieved customer service team sales targets and call handling quotas by providing exceptional services.

●Monitored competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.

Ovation Travel/Lawyers Travel - Palo Alto, CA 2013 – 2014

Corporate Travel Consultant

Managed VIP travelers with professionalism and integrity. Supported personal travel for partners and their families, including coordinating with the airlines regarding using miles for complimentary tickets. Monitored competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.

●Contributes to team effort by accomplishing related results as needed.

●Performed cost-benefit and needs analysis of potential customers to meet their needs and maximize satisfaction.

●Resolved customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.

Casto Travel Inc., San Jose, CA 2010-2012

Corporate Travel Consultant

Provided outstanding customer service while assisting travelers with all their travel needs. Many accounts that were originally assigned to other consultants were ultimately my responsibility, due to the account requesting me personally to work with them. Worked with administrative assistants with multi-million dollar companies for the VIP’s of the account in a timely manner with the utmost accuracy.

Balboa Travel Management, San Diego, CA 2001-2008

Senior Corporate Travel Consultant/Team Lead 2001-2008

Demonstrated exceptional customer service which resulted in being promoted to a team lead position with my first year of employment at a large on-site location. Managed a department of 5 consultants

During my tenure my knowledge lead me to several departments, even though other agents were assigned to specific accounts, travelers would still contact me directly. While continuing to maintain a high level of

of customer service, as well as administering to the VIP’s of the account as well. Oversaw group and VIP departments to ensure guidelines were being met, as well as ticketing many of the groups at the time. As a result of my customer service attributes, as a company we were able to retain 2 accounts that would have otherwise taken their business elsewhere.

Education

Washington High School

Corbett Travel Academy

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