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Customer Service M A

Location:
Philadelphia, PA
Posted:
January 22, 2024

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Resume:

Amber Morgan

Allentown, PA *****

ad20f6@r.postjobfree.com

+1-484-***-****

I take pride in making people happy and taking care of their needs! Customers always come first! I have several years in customer service, retail, retail, working with coffee, and more! I’m very outgoing and I’m a team player. I’m always open to learning new things! Authorized to work in the US for any employer

Work Experience

Shipping Clerk

IN2U HR, Inc. - Bath, PA

October 2023 to Present

I have experience with:

• Checking the truck drivers in and out.

• Creating the work loads for the pickers.

• Opening/Closing trucks.

• Communication through email about shipments.

• Printing out the BOLs for the drivers.

• Using Microsoft Excel/Word/TMS.

• Printing labels for the product.

• Creating the truck schedules.

• I problem solve if there’s any issues.

Shift Manager

GPS Hospitality - Bethlehem, PA

August 2023 to Present

• I do daily counts.

• I count the cash register drawers and do deposits at the end of the night.

• I check labor and try and keep our numbers down the best of my ability!

• I bag orders and hand them out.

• I take orders through the headset and cash out the customers.

• When they’re a problem, there’s always a solution! Customers come first!

• I make sure my staff are doing what they need to be doing but also I take care of them just as much as I take care of my customers! I always work my hardest, and set a good example. I’m a team-player. Retail Pharmacist

Newhards Pharmacy - Northampton, PA

November 2022 to June 2023

• I counted, filled, and labeled prescriptions.

• Once the prescriptions were done being filled they were put in a basket and then we’re put on the shelves they probably belonged on.

• I used their generated system that sent out automated phone calls/text messages stating their prescriptions were ready for pick up.

• Delivery orders were separated from store pick up orders.

• I rang customers out when they came for their medications.

• I’ve learned to fill out the paperwork probably so people can get their flu and/or Covid vaccinations. Starbucks Shift Supervisor

Starbucks - Whitehall Township, PA

July 2022 to November 2022

• I handled inventory, drawer deposits, and I even hired people for the job.

• I was certified to train other employees who were new and hired.

• I’ve restocked product, I’ve also sampled certain products trying to make sales go up more, and it’s worked.

• I’ve done temperature checks on all products and equipment. Receiving Clerk

UNFI/SUPERVALU - Schnecksville, PA

April 2022 to September 2022

• I put together and printed out the bill of landings.

• I’ve used Microsoft excel.

• I’ve made the schedule and printed it out so we knew how many trucks we were getting for the night.

• I’ve checked truck drivers in and out.

• I’ve sent the truckers to the designated doors.

• I’ve logged the RF scanners in and out for the receivers on the floor when needed.

• I’ve closed out the bill of landings when the receivers were done with the trucks and the paperwork. Dunkin Donuts Crew Member

Dunkin' Donuts - Northampton, PA

September 2021 to February 2022

• I took orders between counter and drive through.

• I’ve made hot drinks such as, hot chocolate, hot lattes, hot cappuccinos, Americanos, etc.

• I’ve made cold drinks such, iced lattes, iced coffees, frappes, and etc.

• I learned how to clean certain equipment.

Crew Member

McDonald's - Whitehall Township, PA

January 2021 to August 2021

• Learned all grill and fryer settings.

• I learned how to make all the food.

• I learned how to bag orders and call them out.

• I learned how to use headset and take orders also.

• If they needed a person on dishes, I did them.

Education

High school diploma

Northampton, PA

August 2012 to June 2016

Skills

• POS

• Barista Experience

• Food Safety

• Supervising Experience

• Shift Management

• Food Service

• Food Preparation

• Food Handling

• Management

• Microsoft Excel

• Microsoft Word

• Customer service

• Retail Sales

• Cash Handling

• Shipping & Receiving

• Cleaning Experience

• Packaging

• Transportation management systems

• Warehouse Management System

Languages

• English - Fluent

Links

http://www.sterlingtalentsolutions.com

Certifications and Licenses

Driver's License

November 2021 to November 2025



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