Customer Service M A
Resume:
Amber Morgan
Allentown, PA *****
**********@************.*******.***
I take pride in making people happy and taking care of their needs! Customers always come first! I have several years in customer service, retail, retail, working with coffee, and more! I’m very outgoing and I’m a team player. I’m always open to learning new things! Authorized to work in the US for any employer
Work Experience
Shipping Clerk
IN2U HR, Inc. - Bath, PA
October 2023 to Present
I have experience with:
• Checking the truck drivers in and out.
• Creating the work loads for the pickers.
• Opening/Closing trucks.
• Communication through email about shipments.
• Printing out the BOLs for the drivers.
• Using Microsoft Excel/Word/TMS.
• Printing labels for the product.
• Creating the truck schedules.
• I problem solve if there’s any issues.
Shift Manager
GPS Hospitality - Bethlehem, PA
August 2023 to Present
• I do daily counts.
• I count the cash register drawers and do deposits at the end of the night.
• I check labor and try and keep our numbers down the best of my ability!
• I bag orders and hand them out.
• I take orders through the headset and cash out the customers.
• When they’re a problem, there’s always a solution! Customers come first!
• I make sure my staff are doing what they need to be doing but also I take care of them just as much as I take care of my customers! I always work my hardest, and set a good example. I’m a team-player. Retail Pharmacist
Newhards Pharmacy - Northampton, PA
November 2022 to June 2023
• I counted, filled, and labeled prescriptions.
• Once the prescriptions were done being filled they were put in a basket and then we’re put on the shelves they probably belonged on.
• I used their generated system that sent out automated phone calls/text messages stating their prescriptions were ready for pick up.
• Delivery orders were separated from store pick up orders.
• I rang customers out when they came for their medications.
• I’ve learned to fill out the paperwork probably so people can get their flu and/or Covid vaccinations. Starbucks Shift Supervisor
Starbucks - Whitehall Township, PA
July 2022 to November 2022
• I handled inventory, drawer deposits, and I even hired people for the job.
• I was certified to train other employees who were new and hired.
• I’ve restocked product, I’ve also sampled certain products trying to make sales go up more, and it’s worked.
• I’ve done temperature checks on all products and equipment. Receiving Clerk
UNFI/SUPERVALU - Schnecksville, PA
April 2022 to September 2022
• I put together and printed out the bill of landings.
• I’ve used Microsoft excel.
• I’ve made the schedule and printed it out so we knew how many trucks we were getting for the night.
• I’ve checked truck drivers in and out.
• I’ve sent the truckers to the designated doors.
• I’ve logged the RF scanners in and out for the receivers on the floor when needed.
• I’ve closed out the bill of landings when the receivers were done with the trucks and the paperwork. Dunkin Donuts Crew Member
Dunkin' Donuts - Northampton, PA
September 2021 to February 2022
• I took orders between counter and drive through.
• I’ve made hot drinks such as, hot chocolate, hot lattes, hot cappuccinos, Americanos, etc.
• I’ve made cold drinks such, iced lattes, iced coffees, frappes, and etc.
• I learned how to clean certain equipment.
Crew Member
McDonald's - Whitehall Township, PA
January 2021 to August 2021
• Learned all grill and fryer settings.
• I learned how to make all the food.
• I learned how to bag orders and call them out.
• I learned how to use headset and take orders also.
• If they needed a person on dishes, I did them.
Education
High school diploma
Northampton, PA
August 2012 to June 2016
Skills
• POS
• Barista Experience
• Food Safety
• Supervising Experience
• Shift Management
• Food Service
• Food Preparation
• Food Handling
• Management
• Microsoft Excel
• Microsoft Word
• Customer service
• Retail Sales
• Cash Handling
• Shipping & Receiving
• Cleaning Experience
• Packaging
• Transportation management systems
• Warehouse Management System
Languages
• English - Fluent
Links
http://www.sterlingtalentsolutions.com
Certifications and Licenses
Driver's License
November 2021 to November 2025
Contact this candidate