Field service technician

Akkodis

**/**** – present JACKSONVILLE, FL, UNITED STATES

Generated detailed reports documenting equipment maintenance and repair activities, providing valuable insights for optimizing operational efficiency. Led troubleshooting and diagnostic efforts, successfully identifying and resolving complex technical issues within stringent timelines.

Collaborated with cross-functional teams to develop and implement preventive maintenance programs, resulting in a significant reduction in equipment downtime.

Trained and mentored junior technicians, imparting comprehensive knowledge and fostering their professional growth within the field service department.

Freelance IT support

Redrich Enterprises

02/2007 – 07/2022 ATLANTA, GA, UNITED STATES

Provided comprehensive technical support to a diverse client base, troubleshooting and resolving hardware and software issues with efficiency and accuracy.

Collaborated with cross-functional teams to develop and implement customized IT solutions, resulting in increased productivity and streamlined operations. Proactively identified and addressed potential security vulnerabilities, ensuring the integrity and confidentiality of client data through the implementation of robust cybersecurity measures.

Conducted thorough systems analysis and network assessments, making strategic recommendations to optimize performance and minimize downtime for clients.

Work Experience

Systems administrator

Goldkist Inc

11/2005 – 03/2007 ATLANTA, GA, UNITED STATES

Implemented and managed virtualization solutions using VMware, resulting in a 30% reduction in hardware costs and increased server efficiency. Administered and maintained Active Directory, including user and group management, security policies, and troubleshooting, ensuring uninterrupted access to network resources.

Developed and executed disaster recovery plans, including regular backups and simulated recovery drills, minimizing downtime and ensuring business continuity. Streamlined IT operations by automating routine tasks and deploying monitoring tools, reducing system errors by 20% and improving overall network performance.